Pohanka Hyundai

On a Monday, we took our electric vehicle (EV) in for a 15,000 mile service and because Bluelink stated that the battery recall was resolved. I made an appointment and brought the vehicle in. The service t 15,000 mile service and because Bluelink stated that the battery recall was resolved. I made an appointment and brought the vehicle in. The service technician said that he knows nothing about EVs and that it is just a tire rotation. I said, "no, it's a more major service at 15,000 miles and we need the battery replaced due to the recall." We didn't expect the service to be complete in one day because why would Hyundai keep a battery in stock when there is a year-long recall that spans several model years?!!? On Friday, a full five days later, we received a call from the service technician telling us we can pick up our car, that the service was performed and the new battery was ordered but that we will need to bring the car back when the battery is delivered. Why we had to go a full week without our vehicle for a 15,000 mile service is unclear. When we arrived, the service technician was not there. Another service technician could not find any paperwork for our car. We still don't know whether the 15,000 mile service was performed. If anything was found that needed repair, we don't know. We don't even know if, at a minimum, whether the tires were even rotated. We are supposed to get a call back when the batter that was ordered for us arrives and is in stock. That was a month ago and we have not received a call yet. Maybe that battery fell off the container ship in the ocean? Maybe that battery was given to another customer since there was no record of our visit and our service? Who knows? We're moving and will be using another Hyundai for service in the future. We won't miss Pohonka Hyundai. I recommend driving out of your way if you think you can get better service (or leave feeling confident that the service was done) at another Hyundai dealership. More

Had a discouraging experience with Pohanka Hyundai associated with the tags and title process. Dealership failed to file paperwork until 1 month after vehicle purchase. When they called to confirm tha associated with the tags and title process. Dealership failed to file paperwork until 1 month after vehicle purchase. When they called to confirm that I wanted to transfer tags 1 month after purchase, I was alarmed by the delay and requested confirmation that the paperwork was submitted to the DC DMV. They were not willing to document the confirmation. More than 3 months later, I called to get my second set of temporary tags (!!) and check on the status of my tags and title. At this point, one day prior to my tags expiring, the manger of tags and titles informed me that "DC DMV refused to process my tags" 2-3 weeks prior to my phone call. No one from the dealership informed me of this issue. The manager of tags and titles complained about DC DMV and informed me that 6 other customers' applications were returned from DC DMV - which was a red flag to me. Pohanka refused to give me a new temp tag, left me with expired tags, and informed me that I was on my own to get tags from DC DMV. In addition, they failed to return my phone calls which pushed the issue further, and when I asked to speak with the Controller to make him/her aware of the issue, it was never fulfilled. I work for public schools and this was a huge disservice to me at the start of the school year. It required me to miss work during a critical time of the year. DC DMV was kind to sort through the paperwork and mis-filing by the dealership. My DMV visit took several hours - even after getting an agent because the situation from the dealership was left in a complicated incomplete state. Ultimately, it was discovered by DC DMV that the dealership made an error in payment for the tags, and DC DMV was waiting on a new check from the dealership - which would have been a very simple fix on the end of the dealership on behalf of their customer. I processed the payment myself with DC DMV - inconvenienced and disheartened by the lack of customer service at Pohanka. I will not recommend this dealership to friends or family. More

I highly recommend Pohanka Hyundai. Kelvin did a great job staying in contact with me until my 2022 Hyundai Tucson arrived. This is my second car from Pohanka and I’ve been showing it off ever since. Alre job staying in contact with me until my 2022 Hyundai Tucson arrived. This is my second car from Pohanka and I’ve been showing it off ever since. Already have some people looking to shop. More

This is the second vehicle we have purchased from this dealership. Just recently purchased a Palisade! Calvin is awesome! It took us a couple of weeks to decide on something and Calvin would notify us if dealership. Just recently purchased a Palisade! Calvin is awesome! It took us a couple of weeks to decide on something and Calvin would notify us if he had inventory we would be interested in. Just an awesome individual and he did not pressure us. More

Provided me with excellent service and handle this process with such ease. I would absolutely recommend this amazing dealer Country Calvin. process with such ease. I would absolutely recommend this amazing dealer Country Calvin. More

I had a great experience with this dealership. Would recommend to anyone. Kelvin was a great guide/people person. He was very polite and informative. Engaged me and my family in nice conversation and re recommend to anyone. Kelvin was a great guide/people person. He was very polite and informative. Engaged me and my family in nice conversation and really knows his cars. More

Robyn & Country Kel we’re the best help! Robyn did not let me leave without an vehicle. She did all she could to work with my “Challenged” credit. Country Kel was 1000% helpful no was not an option!!!! I’ let me leave without an vehicle. She did all she could to work with my “Challenged” credit. Country Kel was 1000% helpful no was not an option!!!! I’ll definitely be coming back to do business in the future More

Excellent atmosphere a lot of friendliness excellent convienet location good parking convienet location good parking More

This is my third car with this dealership. I came in to see about trading in my sonata for a Santa fe or a palisade. Never thought I would walk out with my dream car but salesman Kelvin made it happen. see about trading in my sonata for a Santa fe or a palisade. Never thought I would walk out with my dream car but salesman Kelvin made it happen. He is very friendly and helpful. If u need a car, he is the man to see. He will make sure u get what u want. Also Roshawn is the best and she didn't give up till she got me a good interest rate, 100,000 bumper to bumper warranty and 3 yes maintenance. Best experience I have ever had. More

This is truly the most customer friendly dealership in Maryland. Although I am an experienced car owner, I was grieving a recent vehicular loss, I was reserved and ready to run away when Kelvin Burston Maryland. Although I am an experienced car owner, I was grieving a recent vehicular loss, I was reserved and ready to run away when Kelvin Burston greeted me in the lot. His radiant smile and patience relieved my hesitation to take a test drive. He guided me to the quickest financing process ever. When I returned to complete my purchase I was greeted by name as if among old friends. Kelvin even offered to coordinate the return of my rental in the morning. Thanks Kelvin for your expedient service with kindness! More