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Pohanka Lexus Chantilly
Chantilly, VA
1,625 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,625 reviews
August 31, 2012
I had the pleasure of meeting with Adilson Gutierriez in purchasing my new RX450h. Adilson is an excellent salesman. He provided all the information I requested. We had a pleasant no-pressure negation over purchasing my new RX450h. Adilson is an excellent salesman. He provided all the information I requested. We had a pleasant no-pressure negation over the new vehicle. We came to an agreement. Surprisingly Pohanka Lexus beat the CarMax price on my trade-in by $1,000, without even knowing that I had the offer. Adilson knew much more about the RX and it's electronic gadgets then I expected. He got me signed up on OpenTable, and Pandora. He was patient while I had to think of the passwords. Adilson gave me a wonderful overview of the vehicle and electronics system. Which is saying something, this new navigation/audio/climate-control system is amazing. I will highly recomend Adilson Gutierrez to any of my friends looking for a new Lexus. More
by Linda McDermott
Employees Worked With
Adilson Guitierrez
Helpful August 25, 2012
All employeess are friendly and the service is outstanding. I have been a customer for over 15 yearsand will acquire my next new car the the dealership. Also, Garry O. Whipkey is an excellant asse outstanding. I have been a customer for over 15 yearsand will acquire my next new car the the dealership. Also, Garry O. Whipkey is an excellant asset to Pohanka Lexus. More
by cmarkley
July 08, 2012
Albert was an awesome sales consultant to work with. The entire experience was quick and painless. We visited multiple Lexus locations between Richmond and DC but we bought our Lexus here. entire experience was quick and painless. We visited multiple Lexus locations between Richmond and DC but we bought our Lexus here. More
by Ntsaiko
Employees Worked With
Albert Yawson, Albert Yawson
July 07, 2012
Mickey Whitehead is the best new car dealer I have ever done business with. He is attentive to detail, knows his product, and is always available. If he doesn't know the answer to a question, he gets it. done business with. He is attentive to detail, knows his product, and is always available. If he doesn't know the answer to a question, he gets it. Personable, professional, and knowledgeable - what more can you ask! More
by chriscochran
Employees Worked With
Mickey Whitehead
June 16, 2012
We purchased a ES 350 from Jon Goldburg in 2009. It was done on the Internet. It was a pleasent experience. Although we live in Virginia Beach VA we did not mind driving over 300 miles to pick up the car. done on the Internet. It was a pleasent experience. Although we live in Virginia Beach VA we did not mind driving over 300 miles to pick up the car. Last week we did the same thing, another ES 350, purchased over the Internet. Other than one hickup, it again was a pleasant experience and another 300 miles. More
by terry1839
April 22, 2012
Bought Michelin tires for my 2006 330ES from Pohanka Lexus. Usually go to Costco for their best price, outstanding service and FREE road hazard warranty, pressure checks, tire balance & rotations, ALL Lexus. Usually go to Costco for their best price, outstanding service and FREE road hazard warranty, pressure checks, tire balance & rotations, ALL FREE. In a moment of weakness, I took the car to Pohanka Lexus because they promised to meet or beat the Costco price for the Michelin tires I was replacing. Some guy came out and it was a pressure sale from the begining, throwing numbers at me like I was buying a car, trying to confuse me - no kidding! By design, I was confused and wanted to just get it over with, so I bought the tires at Pohanka. BIG MISTAKE!! A few days ago my wife (it's her car) noticed that the front tire was low on air. A quick look showed that she had picked up a nail. Having been through the labyrinth known as the service dept. at Pohanka Lexus before, I called first to verify that, like Costco and as promised, they had a free road hazard warrany and would repair my tire at no charge. WRONG!! They got me again! There is a 2 year limit on the road hazard warranty (Costco's is a more reasonable 5 years). I was two months over and they wouldn't budge. Skip Pohanka Lexus. They are all about pressure sales and screwing the customer... More
by deenmark
Employees Worked With
Gary Whipkey
April 17, 2012
Dear Peter,Thank you for your fantastic attention to Dear Peter, Thank you for your fantastic attention to making my car purchase a wonderful experience. I have been purchasing cars for years and work Dear Peter, Thank you for your fantastic attention to making my car purchase a wonderful experience. I have been purchasing cars for years and working with you have been extremely excellent. You listen to exactly what I was looking for in the car price, model and features that was very important to my car buying experience. You have made a new customer out of me and your dealership. In the future, I will always seek you out with my next Lexus purchase. I own 1 other Lexus vehicle and comparing the 2 purchases; salespersons, dealership and positive environment, I can assure you your dealership and you made my buying experience memorable. JOB WELL DONE. Please post my comments if you like. I will see you for my next purchase as we discussed. Thanks, A Ford More
by ajford01
Employees Worked With
Peter Lecomte
March 05, 2012
I purchased a Lexus RX last week from Pohanka. Seth Dryer was my sales person. His knowledge of the car and customer service was unparalleled. He arranged to deliver the car to my home over 40 miles Dryer was my sales person. His knowledge of the car and customer service was unparalleled. He arranged to deliver the car to my home over 40 miles away, and took the time to walk through the basics with me. The entire transaction was smooth and trouble free. I would highly recommend Pohanka, and Seth Dryer. More
by Nancy Kutler
Employees Worked With
Seth Dryer, Seth Dryer
February 28, 2012
Jim was great to work with. We bought a new Lexus 450H and traded the Mercedes ML350. In both scenarios our expectations were not only met, but exceeded way and beyond. This was the nicest transaction fro and traded the Mercedes ML350. In both scenarios our expectations were not only met, but exceeded way and beyond. This was the nicest transaction from start to finish: professional, knowledgeable, even a joke here and there, made this the best car purchase experience for us ever. Would definitely recommend Pohanka and Jim Pederson over and over again. And the finance lady, Mrs. Piano was fabulous too. Thank you all! More
by sylviamontalvo
Employees Worked With
Jim Pedersen
February 02, 2012
So, I called the dealership service department for a car wash they offer as a Lexus owner. They said I can come in but starting this year since Jan 2012 they have started charging $17.99 for the wash and wh wash they offer as a Lexus owner. They said I can come in but starting this year since Jan 2012 they have started charging $17.99 for the wash and what exactly are they charging for? an unclean car wash and lot of important parts not cleaned and the alloy wheels getting more dirtier? I can tell you guys, Lexus at Pohanka are here to get every single penny out of your pocket for whatever they can come up with. After hearing this from the service department, I decided to drive another 30 miles to Lindsay Lexus in Alexandria and get my car washed and also get the oil change done, nice and friendly people there. Once earlier I visited them for a tire pressure check light that came on,they kept me waiting for 2 Hours just to check that and as I stepped out to have a little chat with the guys who take the car in the service when you arrive, he told me since my service does not get them any commission from Lexus to do a simple check they usually get the car checked as last as possible by giving preference to other customers first. Well good to hear that from the horse's mouth. My suggestion avoid this dealer if you want to get a good experience. More
by Flamir
Employees Worked With
Service Department
