Pohanka Lexus Chantilly

Pohanka for the win! I brought my Lexus gs350 for a 30,000 mile maintainance. Chris Chao had excellent customer service skills. He was very helpful and knowledgeable. I re I brought my Lexus gs350 for a 30,000 mile maintainance. Chris Chao had excellent customer service skills. He was very helpful and knowledgeable. I recently had my cabin air filter replaced at another shop when I was in a hurry and Chris was honest and nice enough to let me know it did not need to be replaced and could remove that from the service. Great honesty and great customer service. Highly recommend for other customers to come to Chris for any work needed on their car. More

Routine service Came to Pohanka Lexus for routine service of oil change and tire rotation. A simple service turned into finding an unsafe wheel that had damage due to Came to Pohanka Lexus for routine service of oil change and tire rotation. A simple service turned into finding an unsafe wheel that had damage due to my daughter using the vehicle. Chris Chao was able to identity the problem and worked with me on a price that really made this visit pleasant. Very happy with the Pohanka staff and Chris. Thank you again! Ps- can't beat the free ice cream! More

Excellent service from Rezu Kermanshahchi I wanted to give five stars to my service representative. He was courteous and prompt and very informative. Everything was on time and terrific and p I wanted to give five stars to my service representative. He was courteous and prompt and very informative. Everything was on time and terrific and pleasant. More

Excellent Service - Asad Malik My experience Pohanka Lexus was great and Asad made sure that I get the best service. He took great care of me and I am totally satisfied with my serv My experience Pohanka Lexus was great and Asad made sure that I get the best service. He took great care of me and I am totally satisfied with my service. More

Great experience! I have been using Pokanka since I bought the car. I always had very good experience for servicing. Last few services Asad Malik has been very helpful I have been using Pokanka since I bought the car. I always had very good experience for servicing. Last few services Asad Malik has been very helpful and gracious during the visit!! More

"Excellent - Mitch Buster" My experience with Mitch Buster of Pohanka Lexus was great! I took my Lexus Rx330 and IS250 in for maintenance service. I had an issue with my new ti My experience with Mitch Buster of Pohanka Lexus was great! I took my Lexus Rx330 and IS250 in for maintenance service. I had an issue with my new tire installation. They were not correctly installed by CertiPlus. The alignment was off along with low tire pressure. Mitch Buster's customer service was pleasant and detailed. He was able to work with the mechanics team to identify and recognized a solution for the problem within 20 minutes. He also provided me with excellent and professional automotive advise. Mitch made sure my maintenance service was complete and restored to factory standards. He also provided a complimentary rental car for the inconvenience and discount for the service. Mitch Buster customer service goes above and beyond protocol. He took great care of me and I am totally satisfied with my service. Please believe when I say, "great service is Mitch Buster'. In my book his name means, "excellence"! Don't be confuse, just ask for Mitch Buster. He will take great care of you! I highly recommend Pohanka Lexus Service and I recommend Mitch Buster to everyone for all automotive needs. More

Excellent customer service James did an excellent job keeping me informed throughout my service appointment. He kept me informed on the status of my car and provided excellent James did an excellent job keeping me informed throughout my service appointment. He kept me informed on the status of my car and provided excellent customer service. More

Great services Whenever I need to bring my car in for service, Reza helped me through the entire process and was extremely professional, curtious, and knowledgable. Whenever I need to bring my car in for service, Reza helped me through the entire process and was extremely professional, curtious, and knowledgable. Everything went smoothly every time . More

excellent - Asad Malik Great service provided by Asad Malik. I brought in two cars and both were taken care of within less than 1 hour. Very much appreciated. Great service provided by Asad Malik. I brought in two cars and both were taken care of within less than 1 hour. Very much appreciated. More

Parts Dept's Excellent Service In early May my 2016 RX350 sustained hail damage to some of the window trim moldings which needed to be replaced. The SUV was only 5 weeks old and nee In early May my 2016 RX350 sustained hail damage to some of the window trim moldings which needed to be replaced. The SUV was only 5 weeks old and needless to say I was upset about the damage. Thankfully the hood and top did not incur any hail damage as I assume that metal is stronger then the window trim. Unfortunately the weather in early to mid-May was really bad across the US and I was in competition with lots of other Lexus customers as well as the production in Canada for these parts. But thankfully Pohanka Lexus has Kevin Phillips, the Parts Mgr, who has been the only Parts Dept Mgr since this Lexus dealer opened in the late 1980s. Kevin knows how to get parts that are difficult to obtain and it only took him a few weeks to get the ones I needed. I thought it may take months and was pleasantly surprised when he contacted me last week that all the parts I needed had finally arrived. Kevin went out of his way to help a long-time Lexus owner as I have been purchasing and servicing my Lexus cars and SUVs at Pohanka since my first SC400 in December of 1992. He kept me informed of the status on a weekly basis and I could not have been m ore pleased. More