Pohanka Lexus Chantilly

Jose Dominquez, Great Honest Sales & Leasing Consultant I wanted to write a letter to commend Jose Dominquez for his personal attention and care in helping with my recent purchase from Pohanka Lexus. Memori I wanted to write a letter to commend Jose Dominquez for his personal attention and care in helping with my recent purchase from Pohanka Lexus. Memorial day was crazy and I drove from dealer to dealer test driving mid size SUV's. I had a very unusual situation when I walk through the doors at Pohanka. Jose Dominquez could have easily passed off my concerns or been unwilling to help. Instead, he researched my questions and found some answers for me. He went above and beyond to assist me with my situation. Jose Dominquez then found a car solution for me. Because of his genuine character and non pressure approach I felt comfortable with my decision to buy from Pohanka Lexus. I wanted to write this letter of gratitude for Jose's positive and fun attitude. I can tell that Jose Dominquez is dedicated to his work and I greatly appreciated his kindness. I would be happy to recommend anyone to him at Pohanka Lexus. More

Navigation System Reboot Well Organized Kudos to Doug Moultrie, the Service Director, and Shane Tabit, the Service Manager, and Tej Gill, the Shop Foreman, for the orderly and expeditious wa Kudos to Doug Moultrie, the Service Director, and Shane Tabit, the Service Manager, and Tej Gill, the Shop Foreman, for the orderly and expeditious way in which they are handling the onslaught of Lexus vehicles that need to have the Navigation and Enform system rebooted after a software bug that was released by an Enform vendor throughout the U.S. yesterday crippling these systems. They have a process in place to get customers in/out within 20 minutes. I was so impressed as I thought my 2016 RX might have taken a few hours in line to have this problem corrected and not 20 minutes. This is one well organized service center! More

Consistently excellent advice. Asad Malik has again proven that he is extremely knowledgeable and is able to explain complex car issues in simple to understand language. For example Asad Malik has again proven that he is extremely knowledgeable and is able to explain complex car issues in simple to understand language. For example, during my last visit he quickly showed me how to use several of the unique technology capabilities of my new RX-350 saving me lots of reading and frustration. Very friendly and sincere, I highly recommend him as a top professional service advisor. I always request him during any visit for service, and then relax in the lounge knowing I've gotten the best possible advice. More

Outstanding service!! James has been my service consultant for many years. Ever since I purchased the car he has been the only one I deal with. I know my car is in good han James has been my service consultant for many years. Ever since I purchased the car he has been the only one I deal with. I know my car is in good hands with James. If something else needs to be done he always gives me all the options so I can make an informed decision regarding the work. If someone were to ask me where to go to have their car serviced, I would definitely recommend James at Pohanka. More

Friendly and professional service! I normally go to service very early in the morning. And while most of people don't pay attention when I work in, but Mr. Raymon always smile and take I normally go to service very early in the morning. And while most of people don't pay attention when I work in, but Mr. Raymon always smile and take good care of me and my cars (I have 2nd Lexus now.) And last Saturday, when I arrived at the service center around 5:40am, he waited outside and welcome me! what a great service! I really appreciate his supports and look forward to seeing him soon! More

Always great service Shane is my service person at Pohanka Lexus. It's so nice to drop my car off with someone I know I can trust. They always have loaner cars. What a Shane is my service person at Pohanka Lexus. It's so nice to drop my car off with someone I know I can trust. They always have loaner cars. What a great service center. Jo More

Great customer Experience with Arun Bhatia As we all know car-buying experience can be really time consuming and uncomfortable, even if you are a well informed customer. When I was looking for As we all know car-buying experience can be really time consuming and uncomfortable, even if you are a well informed customer. When I was looking for a Lexus 450h, I had this thought in the back of my mind and was little hesitant to walk into the Pohanka Lexus dealership in Chantilly for my test drive. I was lucky enough to meet Arun Bhatia who completely changed my car buying experience. He quickly understood what options I was interested in and provided me a car for test drive. He was very honest, knowledgeable and friendly, and most importantly he understood the value of my time. He made the process very straightforward and simple as it should be and I drove with my new Lexus in less than 20 minutes on the day of purchase. He made this whole car buying experience a breeze and took the extra mile of helping me even after the purchase. He was courteous; prompt in his follow ups and always answered or responded to my calls and never engaged in high pressure selling tactics. I highly recommend Arun Bhatia to anyone who is looking out for a Lexus brand in Northern Virginia region. More

Great service! Very easy to work with and great service! Took care of me from the very beginning. I would highly recommend him to everyone I know. Very easy to work with and great service! Took care of me from the very beginning. I would highly recommend him to everyone I know. More

The service I received was amazing I bring my car here anytime that there is an issue with it. Reza helped me through the entire process and was extremely professional, curtious, and k I bring my car here anytime that there is an issue with it. Reza helped me through the entire process and was extremely professional, curtious, and knowledgable. Everything went smoothly and I will continue to bring my vehicle here when it needs parts or service. YOU GUYS ROCK!!! More

Excellent experience Came to Pohanka Lexus for a scheduled service with some issues with my Bluetooth. My service advisor was Chris chao and he really was a stand up guy. Came to Pohanka Lexus for a scheduled service with some issues with my Bluetooth. My service advisor was Chris chao and he really was a stand up guy. After my service chris came out and spent about 20min going over how the Bluetooth works, excellent customer service! Thanks Chris and the pohanka team More