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Pollard Friendly Ford Co.

Lubbock, TX

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36 Reviews

3301 S Loop 289

Lubbock, TX

79423

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36 Reviews of Pollard Friendly Ford Co.

November 09, 2023

I don't recommend taking your vehicle for any type of repair. They've had one of our ambulance since February and nothing but excuses as to why it's not being repaired. We need this ambulance to better s More

by heatherturck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cecil
March 25, 2023

I dropped my 2019 f150 off on a Monday afternoon 3/20/2023 needing some warranty work was told 3 to 5 days because only horn and seat belt was issue never heard anything all week from Dave in servi More

by kpadgett1002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave
November 15, 2022

In October 2022 I bought a 20/20 Corolla. I talked to the salesman over the phone he said it was perfect that it was still a brand new car. It had 11,000 miles so I thought I was getting a st More

by R. R.
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Randall
September 23, 2022

Jay Prado is the worstttt salesman. He will lie to you about many things to get you to buy the car. Managers don’t return your calls. Very frustrating, take your money elsewhere. More

by Naomi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Prado and Jeremy(manager)
April 28, 2022

Service department members are rude. The service manager John Smith will never return calls and is never at work. Kept my vehicle for over a year. Battery was dead and they wouldn't re More

by roger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Smith
April 18, 2022

Horrendous service department that is unable to source and repair issues. 10 week repair time took up remainder of my Certified warranty. Had to take my vehicle to local repair shop and spend an additiona More

by Flatland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Woody
March 08, 2022

If you are buying a vehicle, sales is great. Just do not depend on the repair department. You will have a LONG wait. They will not update you on repairs. Had a pickup I bought, they kept for More

by JM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service writer?
November 13, 2021

So i take my truck to Pollard Ford to get a alignment and within 50 miles of leaving my tire falls off so i go up to the service advisor Woody and first words out of is mouth was we didn't do that before spe More

by Stauto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Woody
October 22, 2021

Too vehicle there Monday. Understand that people and parts are hard to come by. Just trying to find out status Wednesday afternoon. No one would help. Could not find vehicle. Service advisor was out More

by lrsnll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Several
September 16, 2021

Poor customer service, had check engine light on and they wouldn’t take 5 minutes to check it out. More

by New Ford buyer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will keep anonymous
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