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Pomoco Chrysler Dodge Jeep Ram of Hampton - Service Center

3.5

12 Lifetime Service Reviews

4116 W Mercury Blvd, Hampton, Virginia 23666

12 Reviews of Pomoco Chrysler Dodge Jeep Ram of Hampton - Service Center

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September 09, 2018

"James Hood Provided Stellar Customer Service"

- HubertKarl

I contacted Pomoco Chrysler Dodge Jeep Ram of Hampton regarding my 200 Chrysler Limited, and James Hood responded to my inquiry quickly. He was polite, knowledgeable and provided stellar customer service. I highly recommend Chrysler...Hampton based upon this James' professionalism. Karl H. Esq. .

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Recommend Dealer
Yes
Employees Worked With
James Hood
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 09, 2018

"Great employees "

- PhilTC

I have been dealing with this dealership for three years. They worked on my 2010 Grand Caravan and the 2016 Towne and County l bought there. The employees are very professional and go out of their way to ensure that my issues were solved. l have recommended this dealership to others and one bought a 2017 Pacifica.

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Recommend Dealer
Yes
Employees Worked With
Wes Blow
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ashley House
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Judi Morton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Patricia Miles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bill Hayes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kevin Stringer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 31, 2018 -

Pomoco Chrysler Dodge Jeep Ram of Hampton responded

Thank you very much Phil for the 5 Star Review! We do sincerely appreciate the review and the referral!

October 19, 2017

"Good service experience"

- jeepster

Had to bring my car in as an emergency service. They worked me in and supplied a loaner while parts ordered and repair being done. Price estimate was right on. they have had to work through service issues recently due to loss of personnel but that seems to be solved now

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Recommend Dealer
Yes
Employees Worked With
John Malatesta
September 12, 2017

"TERRIBLE-WORST SERVICE DEPARTMENT/PEOPLE "

- NOPOMOCO

What a great place to buy a car; HOWEVER, HOPE YOU NEVER NEED IT SERVICED. I bought my Jeep in 2014, brand new. Today (2017) my check engine light kept lighting up...so I took it in. My Jeep has only 23K miles on it. Of course the part it needed was not covered by warranty. Part costs $25, Labor cost $275. When they brought my Jeep to me, it was filthy dirty, hood all scratched to bits (you could tell the service person had a pen in his pocket and leaned into my car 100 times, scratching the hood each time).....I also asked them to check the tire light (it kept lighting up)....oh, they are sorry, they forget. I am a single 56 year old female and they saw me coming. This is after I paid 23K CASH for my car, walked in and laid 23K down and walked out.....they seem to forget that. TAKE THE BUS, DO NOT BUY POMOCO! My service person (Ashley) was rude and loud the whole time she dealt with me. I see why she was hired, but that is not something that impresses me....most men will fall for that, but not a lady. This morning when I went to leave for work, first time driving car since picked up, it will not start.....yep, they saw this old lady coming and cha ching! By the way, my car is 4 years old with 22K miles on it. NEVER BUY POMOCO!

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Recommend Dealer
No
Employees Worked With
Ashley
Nov 07, 2017 -

Pomoco Chrysler Dodge Jeep Ram of Hampton responded

I am truly sorry about your experience at our Hampton facility and also apologize if you felt uncomfortable at our Service Department, but we are very proud of our employees and the Service Experience that the majority of our customers enjoy. Ashley is one of our top reviewed Service Advisors and although everyone has a "Bad Day", I assure you that she is very well thought of with most of our customers. Again, I do apologize for your experience and hope you will give our shop another chance.

August 01, 2017

"State Inspection"

- jeep2005

I went to get my care inspected on 7/31/2017 was advised by Ms. Meeks that it was to late in the evening and I need to return on the next morning which was today 8/1/17. I arrived around 8:15am, Ms. Meeks at that time advised me that there were 5 card ahead of me, at 11:00 I talked with Ms. Meeks about getting a ride to my 12:00 apt, She was more than helpful getting a driver for me, I called her at 1:20 to get a driver to pick me up, at that time I asked was my car ready she said, No we haven't had a chance to look at your car. Grant you I was there at 8:15 only five hours had passed. The return driver took me back to the Pomoco center where I had to wait roughly three additional hours for my car. I had a brief discussion with Ms. Meeks letting her know that it should not take 7 hours to get a car inspection, she reminded me that I had five cars in front, I said I understood, however; those customer were all gone because three people had been service before I left for my apt. I am never returning to your center again, I have a lifetime of free car inspection, but I will from now on go somewhere else. An dissatisfied customer.

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Recommend Dealer
No
Employees Worked With
Donna Meeks
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2017 -

Pomoco Chrysler Dodge Jeep Ram of Hampton responded

I want to start by expressing my apologies for the time it took to get your vehicle inspected. 7 hours is extreme and I will be addressing this with our Service Director. I do know that the end of the month can be very busy with State Inspections and we do our best to get them through as quickly as possible and in the order of receipt. I used to Write Service for Pomoco and it is very difficult to estimate the time needed for each vehicle because unlike other visits, we don't know what we will find that will need to be repaired. Again, I'm not trying to make any excuses, but wanted to try to explain the situation. You know as an option, the state inspection doesn't have to be done on the last day but any time in the month. I would encourage you to consider making an appointment in the middle of the month as our shops (or any repair shops) face the same dilemma. Also, as an additional alternative, we do have other Pomoco repair shops that would be able to provide the state inspections for you. I am glad we were at least able to get you to your appointment! Please let me know if I can help further. Jim Blankenship Pomoco Auto Group

August 24, 2016

"Service Department has BAD customer service"

- ebonyj89

I put my car in for service on June 29 to have them replace a tide rod rack and I didn't get my car back until Aug 19. They don't update you on what's going on and they don't know how to handle customers when they in a tough situation when the customer don't have transportation to get around while waiting on there car to get fix. They lied me to different times about my car being done. And I couldn't cancel my service with them because they said that my car was ripped apart and they said that I will have to pay for them to put it back together so I can take my car some where else. I will not recommend anyone to go to this car dealership. The GOLD TEAM SUCKED and the manager Tom isn't good service advisor. A man that said he's been there over 30 years needs to be fired giving customers false information over the phone and in store.THEY ARE HORRIBLE!!!!!!!! I WOULD NEVER WOULD GO BACK TO THEM EVER AGAIN!!!!!!

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Recommend Dealer
No
Employees Worked With
Thomas
January 16, 2016

"Good Service"

- Lancermom

Good Customer Service. I live close and appreciate being able to go to a reputable dealer for my service and repair. I will recommend this dealer.

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Recommend Dealer
Yes
Employees Worked With
George Wood
April 04, 2015

"tune up "

- 2006HHR

Brought my Ram 1500 in for a tune up and all went fast and very well . my team leader Jeff was very informative and made me feel at home. I will always come back here for my work on my truck. The mech. Rick Freeman was very professional and answered all my question's thanks rick

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Recommend Dealer
Yes
Employees Worked With
rick freeman, Jeff Close
April 02, 2015

"Great repair work"

- LoyaltyCounts

Purpose for this visit was for the repair of scrapes. They're concern for my convenience upon dropping my car off & picking it up was great when they were willing to call the rental car company for me to make arrangements. The repairs to my car was completed earlier than expected & repaired 100% to my satisfaction with no remnants of prior damage. Although interior detailing was good, exterior detailing could have been better if more brake dust on my wheels were cleaned off & if tire shine was applied.

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Recommend Dealer
Yes
Employees Worked With
Trace Cline
May 09, 2013

"I received excellent service while going in to get my SUV..."

- kwill064

I received excellent service while going in to get my SUV inspected. The staff were friendly and very helpful. I plan to take my SUV to this dealership in the near future.

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Recommend Dealer
Yes
Employees Worked With
George Wood, George Wood
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