Pomona Kia

brought my 2008 kia Sedona for a 5000 mile service on 8/6/2026 Karalynn was the Service Advisor she is professional and courteous and she gave me a discount on my service which I appreciate. senior on a 8/6/2026 Karalynn was the Service Advisor she is professional and courteous and she gave me a discount on my service which I appreciate. senior on a fixed income. I have been going to Pomona kia for 18 yrs and what really ticked me off was when I got home I checked the oil and it was wow look at this way way up on the dip stick my van is old and runs great I baby it 18 yrs of service by kia so its late in the day to drive back to Pomona so I take it to jiffy lube and the tech pumps out 2 1/8 quarts of oil he takes pictures of the overfill Pomona kia has them as yelp won't let add pics and asks me how many miles I drove with the oil this high I say about 60 miles he says I may have got it in time as I write this there seems to be no engine damage but I will keep a eye out he tells me this is serious blown engine gaskets rear main seal it goes on and on ruined engine he says couldn't believe a kia tech did this . Sent the pictures to Management and everybody involved with a email telling what happened as I post this review no response from kia Pomona just unbelievable. Possible blown engine from to way much oil if I would have keep driving it and not checking. if the tech botched mine he will do it again so check your oil after your oil change in the parking lot you won't have to do what I had to go thru .Upper Management just seems not to know what to do in these cases as Pomona kia has a new service manager every body is new in the service dept except the GM Manny. And the fantastic tech/Mechanic who would always work on my cars moved on when the original team left so check your oil or you may be filing a complaint with the California Bureau of automotive repair / kia customer service good luck More

i had my KIA serviced wednesday at this pomona dealer, they claimed to have fixed the anti theft and two other recalls, 4 days later my KIA was stolen from my driveway, by professional thieves im sure rel they claimed to have fixed the anti theft and two other recalls, 4 days later my KIA was stolen from my driveway, by professional thieves im sure related to be working through the same dealer. xxxx this place and this staff More

Great customer service & great prices compared to other dealers! They were willing to help me out as much as possible! dealers! They were willing to help me out as much as possible! More

this place is horrible. i went in to buy my first car and bought a used nissan in oct 2022 and it’s been in the shop 7 different times since then. i was told by the dealersh i went in to buy my first car and bought a used nissan in oct 2022 and it’s been in the shop 7 different times since then. i was told by the dealership “that’s what i get for buying a used car”. i contacted the dealership a day after i bought the car because the check engine light turned on and since then they have been the absolute worst to deal with. if you do buy a car here hopefully there’s no issues with it because they will not fix it! More

Buyer beware of MARKET ADJUSTMENT. $5,000 for the Sportage Hybrid EX. Was told it's negotiable (I assume to get you in). Market adjustments are above and beyond MSRP. In this case it's $5,000 for the Sportage Hybrid EX. Was told it's negotiable (I assume to get you in). Market adjustments are above and beyond MSRP. In this case it's 15% over MSRP. Don't be a sucker. These dealerships need to be knocked over the head. More

I just bought a new Kia Niro Hybrid from Pomona Kia and I am thrilled with the car and impressed by the Pomona Kia staff. I was greeted by Tristin as I walked in the door and we discussed my needs (Hybrid) h am thrilled with the car and impressed by the Pomona Kia staff. I was greeted by Tristin as I walked in the door and we discussed my needs (Hybrid) he showed me the Niro and a Sportage. The Sportage is amazing but just too big. During my test drive I absolutely fell in love with what would become my new car. It was late and I was getting cranky so I told Tristin we had to finish the sale and paperwork on the next day. Next day I walked into the sales office. Tristin had the day off. I worked with Joe (totally amazing) and I told him I wanted to buy the car and to give me the total price and final numbers that will get me out the door. The only extras I wanted were the interior and exterior protection coating and extended warranty. After a few minutes Joe came out with my numbers and all that was left was to agree on the term of the loan. Next stop was the finance guy. Traditionally I have dreaded dealing with the finance guy because of all the services they try to get you to buy. Not at Kia Pomona. Finance manager was friendly and did everything he could to get my paperwork quickly finished. The Niro already had the exterior and interior protection. All that was left was the extended warranty. Joe quoted me a middle protection level price. Finance showed me the difference between the middle of the road and the premium policy. Premium had better protection and didn’t cost much more so I went with that. 90 minutes and 3,000 signatures on sales documents later I drove home in a spectacular new car. I was extra pleased because I felt I got a fair price and got to work with some amazing people who made sure I was getting the correct car at the best possible rice. More

I purchased a new Forte last week and was very happy with the process. Salesman Kevin Duarte and Manager David Firestone were efficient and polite. They got me a great deal and even went beyond expectations. the process. Salesman Kevin Duarte and Manager David Firestone were efficient and polite. They got me a great deal and even went beyond expectations. More

DO NOT USE THIS KIA DEALER. GO ELSEWHERE. Went up to buy a car to co-sign for our son. My wife has fairly decent credit of @750 and these people ran her credit SIX lenders hit h GO ELSEWHERE. Went up to buy a car to co-sign for our son. My wife has fairly decent credit of @750 and these people ran her credit SIX lenders hit her credit. She gets emails from credit monitor when someone runs her credit. When she told them to please stop running her credit they got rude. When she asked for a copy of the credit app she signed they refused to give her a copy. Maybe they aren't aware in the state of California that when you sign your name to a document you have the right to a copy. I'm sure a call they will be getting from the attorney general will refresh their memory. The bottom line is this - if you don't mind your credit score getting destroyed because they run your credit so many times , and if you didn't mind signing things and not receiving a copy , and if you don't mind being told to leave because you ask to speak to upper management to get a copy then feel free to go there. Oh yeah , if you don't mind being quoted 11.99 percent interest rate when at a 750 score the average is 4.99 like I just received on a used bmw I pitched a month ago , then feel free to allow these sheisters to do the same to you. More

Bad customer service. Have two recalls on vehicle, trunk and airbags. Made appointment and only four weeks later when appointment was available. Service desk very rude an Have two recalls on vehicle, trunk and airbags. Made appointment and only four weeks later when appointment was available. Service desk very rude an dry when answering questions. Everything was a No with an attitude and bad demeanor, when asked how long for the service and was told that could take 1 to 6 hours just for the trunk and the airbags would have to be a different day by appointment only. Called Kia’s Consumer Assistance Center to file a complaint. Will never go back to Pomona Kia and or purchase a vehicle from them, maybe Ford is looking good for my next vehicle. More