Pomona Kia

My worst experience purchasing car for one main reason upon others, they will pretty much say anything to get you to buy their car. I will start off by saying I reached out in regards to one car that I co upon others, they will pretty much say anything to get you to buy their car. I will start off by saying I reached out in regards to one car that I could only find out their dealership at the time. I specifically asked if that car is sold before I can get in please let me know so I can make other arrangements. I was never told the car sold until I showed up that day. And walked the lot. The specific person I was supposed to meet at that time in the morning per our appointment wasn't even scheduled to work until later that day. Which is fine that's not an issue. I had surveys pushed on me nonstop for over a week calls and emails as well as text. I'm glad I did not fill the surveys out because I was pretty much asked to lie on them. I do Like the car I ended up purchasing but when we discussed maintenance and service I was told I can go to the dealership where I live witch is over an hour away. And now that I have to get a service done I was informed that I cannot do that and I have to take it back to the original dealer. Not only that but upon signing paperwork I apparently paid for a service that I needed to take to another company to coat the carpets in the car but I was already charged for it. I can deal with the carpets not being coated that's fine with me it's all under warranty I don't care the thing that gets me is the lies the things I will say to you or not tell you to get you in the door is wrong. When spending that much money on a car you should be able to trust the company that you're purchasing the car from it's sad that these days you cannot trust anyone it's It's money and that's all they ever see they don't see a customer. I work in customer service and I see that honesty is the best way to go even if I make the wrong decision that's not the customers fault that's on me. It's sad the quality of workmanship in the state these days. Integrity, honesty and just plain quality Service it's no longer required. Even after reaching out trying to resolve my issue they were no apologies and they didn't even try to help me it was pretty much this is the way and that's how it is no matter what we said. Because of this experience I will never purchase a Kia ever again the last card purchase was a Chevy in the Chevy dealership would help me in every single way possible and they were Upfront about everything including telling me the price of the car before and after all the taxes and telling me multiple times my payments every month. This Kia dealership Did not once tell me the final cost of the car I purchased and the payments every time they brought it up seem to go higher and higher. If you end up looking for a Kia definitely do not go to Pomona Kia they are a scam artist. More

Great experience , come here for service always good attitude with staff and prompt services on my car. attitude with staff and prompt services on my car. More

I was excited when I purchased my new car. My sales rep was excellent. After my purchase, I did not receive what I was promised. I told them I would not complete my purchase or turn in my car without my bi was excellent. After my purchase, I did not receive what I was promised. I told them I would not complete my purchase or turn in my car without my bike rack, as that is my and my daughter’s pastime. They promised to give me the rack when I returned for a car service I needed- some type of sealant. When I returned, no one knew what I was talking about. They then said they couldn’t get the rack of and they had to cut it off. The rack was $400 and 6 months old. I put in on myself: just inserted it in the hitch and tightened the bolt. They said they’d compensate me $150. (I negotiated up to $175, not even ½ what I paid.) I’m a single parent and teacher with very little disposable income. They are making thousands of dollars off me and should compensate me what was promise. I would have gotten my bike rack off another way. (My friend owns a mechanic shop and also couldn’t understand what happened.) I still have not received my “compensation” and it has been 6 months. I have called and spoke with numerous people including Manny Ramirez one of the “managers” who last replied with the compensation offer September 4; it’s December 6. I called and emailed the owner and stopped in and left messages. STILL, no one has responded. I also went in for my 6,000 mile service; they lost my reservation and had to find time to squeeze me in so my day was delayed. Stay away from this dealer. They lied, cheated me, and their customer service after my purchase has been terrible. More

The worst experience I've ever been to. I was working with Sean Garcia and explained my situation. I gave all the information that he need to see how the dealership could help me with. He stated that the with Sean Garcia and explained my situation. I gave all the information that he need to see how the dealership could help me with. He stated that they were not going to run my credit yet, that it would be a soft credit check. At the end of the day they could not help me. Later that evening I started getting credit alerts about on my credit report. Guess what they ran my credit when assured me that they were not going to run. SEAN GARCIA IS A LIER!! I don't know how they call this place a dealership when they have maybe 30 new cars.....REALLY! More

Horrible experience here. Do not go to Kia in Pomona. This review is for the service department. Which is very telling of the whole operation here. I pull up, and no one is even there to greet you. I This review is for the service department. Which is very telling of the whole operation here. I pull up, and no one is even there to greet you. I get out of my car, go to the service desk, there is a line of cars piling in, and no one around. Finally someone shows up. I tell them I have an appointment. My service shouldn’t take more than 2 hours. They tell me because they are so short staffed and over booked with cars, it’s going to take over 24 hours!!! And they do not give loners. I rearragned my day for a 2 hour service, only to tell me that I would be without a car for 24 hours!! WTH??? This is my first Kia. I did not purchase here, it just so happens it’s between my work and home. I would never do business at this Kia. I’ve been a Toyota owner my whole life, and I’m having buyers remorse. When I go to Longo, I’m greeted by a professional, offered donuts, coffee, and a comfortable area to wait. This place is unprofessional and a dump. Stay away!!! More

Please do not go to this dealership or buy a Kia. I bought a brand new 2021 Kia Soul. The car started acting up and the dealership wouldn’t give me an appointment until I reached out to corporate. Afte bought a brand new 2021 Kia Soul. The car started acting up and the dealership wouldn’t give me an appointment until I reached out to corporate. After they checked the car it turns out it has after market parts. They are selling you a car with parts that are not from the manufacturer. This is fraud and I will be going to the attorney general. They are trying to say I changed the parts. That is outrageous to me. Please spend your money on a Toyota. More

Came in for a Internet priced vehicle and to their credit they honored it. Their sales rep was decent, performed his job and did not push anything crazy. The problem came with their manager who after agreein they honored it. Their sales rep was decent, performed his job and did not push anything crazy. The problem came with their manager who after agreeing to a price, tacked on a Xzilon Package worth $2500. He was set on selling the car with this added package which when explained what it was, turned out to be a very cheap clear coat and 20 dollar wheel locks. This manager said it was a required package for ALL new vehicles and it CANNOT BE REMOVED. STAY AWAY FROM THIS STEALERSHIP More

Words can not explain how amazing of an experience I had at this dealership! I've been here before when it used to be owned by Allstar but with the new ownership and management, they have really improved in at this dealership! I've been here before when it used to be owned by Allstar but with the new ownership and management, they have really improved in all areas, all the way down from the service department to the sales department. I am very pleased. More

I love this dealership! The staff is friendly but not only that, they have some of the best prices. The salesperson did an amazing job going over the features and helping me to see the value in purchasin only that, they have some of the best prices. The salesperson did an amazing job going over the features and helping me to see the value in purchasing a Kia. More

Needed Service I was smelling something burning in my passenger wheel well. I called Pomona Kia and spoke to Norma. She squeezed me in for service as it appeared I was smelling something burning in my passenger wheel well. I called Pomona Kia and spoke to Norma. She squeezed me in for service as it appeared to be an urgent service. I was so appreciative as other dealerships couldn't get me in until next week and they needed my car for 3 days to diagnose the problem. I arrived at Pomona Kia at my scheduled time. As I was bending down to show Norma which wheel it was...there it was shining in the reflection of the sun...a piece of plastic was stuck on my Catalytic Converter. She took my car into a service bay to have the plastic removed. Thank you Norma and the Service Department at Pomona Kia. You are my Service Professionals! More