Porcaro Ford

Great service-great price My salesperson was Chuck Rizzo. He was wonderful. He kept looking until he found the perfect car for me and the perfect price too. The Feista is th My salesperson was Chuck Rizzo. He was wonderful. He kept looking until he found the perfect car for me and the perfect price too. The Feista is the perfect size for me. I love driving it. Thanks again Chuck for your help. We are now an all FORD FAMILY. More

Professional Salesmanship Although I did not purchase the vehicle I was interested in, it wasn't the salespersons fault. Just logistically not feasible. I was 200 miles out an Although I did not purchase the vehicle I was interested in, it wasn't the salespersons fault. Just logistically not feasible. I was 200 miles out and could not get there to test drive this vehicle. Tanner was very professionsl and helpful. If they were 150 miles closer I would have bought the car. Tanner was great. More

New Truck Purchase I called this dealership looking for a new F-150. I had been looking for one and was with the Kenosha dealer and getting a little bit of the run-aroun I called this dealership looking for a new F-150. I had been looking for one and was with the Kenosha dealer and getting a little bit of the run-around. I called and Chuck got me into a vehicle and out the door within 3-4 hours. What a treat. I told him what I wanted and that was what I got. Very friendly! Kathy and Brian were also very helpful with any questions I had as well. Going through the financing took just a few minutes. Very professional. Chuck told me to check in with him ANY TIME I have a question which I will! More

Great dealership! Porcaro was so helpful in our Ford Edge purchase. I can't thank them enough for all they did to make the purchase smooth and easy for my husband and I Porcaro was so helpful in our Ford Edge purchase. I can't thank them enough for all they did to make the purchase smooth and easy for my husband and I. Every person we talked to or interacted with was pleasant and had great customer service. I would definitely recommend their business! More

Favorable Previous experience with service department has been favorable. Ask questions you get answers.. Bought a 2017 Ford Escape, Garrett was great giving Previous experience with service department has been favorable. Ask questions you get answers.. Bought a 2017 Ford Escape, Garrett was great giving details, options. Brian was also very helpful. Courteous and professional in the sales department and service department. I would recommend this business More

Very helpful, not pushy We were looking at cars and was impressed with our salesman. He was very noligable about the car. Answered a lot of our questions . Purchased a Ford E We were looking at cars and was impressed with our salesman. He was very noligable about the car. Answered a lot of our questions . Purchased a Ford Escape and love it! More

Great sales people They did a great job at getting us what we wanted at a price we were comfortable with, garett had always been very helpful and perfessional They did a great job at getting us what we wanted at a price we were comfortable with, garett had always been very helpful and perfessional More

Polite and Great Pricing After purchasing my vehicle from Lee Hathaway I have been more then happy to stop by and say hi to him after my oil change and tire rotations. Lee eve After purchasing my vehicle from Lee Hathaway I have been more then happy to stop by and say hi to him after my oil change and tire rotations. Lee even went as far as to help me get another extra key fab and updated navigation card {I didn't even ask for all that but he did it} and he went as far as to giving me another tank of gas! (He told me that he will do that for a customer if they need it or ask because he wants his customers happy and to always come here. Even though they fill your vehicle's gas tank up before delivering it to you. Another great thing about the Sales guy Lee Hathaway I have to say is, he genuinely cares if his customers are happy and he makes sure you get what you can afford with your budget. I happily paid the discounted in house family pricing, had it in service for a short while for my discounted upgrades. and I was ready to go! If I were to return there I would say I felt like I'm welcomed to the family and that is something I want in my Ford Americas most sold and award vehicle They have a quick-lane open 7 days a week to help you with any need as far as service goes and that has come in handy since I work all the time and only have Sundays off. More

Disgusted DO NOT DO BUSINESS WITH THIS DEALERSHIP! Where to begin...in 2015 my husband and I bought one vehicle and leased another here at the same time. We tra DO NOT DO BUSINESS WITH THIS DEALERSHIP! Where to begin...in 2015 my husband and I bought one vehicle and leased another here at the same time. We traded in a vehicle that had approximately 2500 in negative equity and also traded in a car that we owned outright. We were promised 8500 for the second car and mathematically speaking, 8500 cancels out 2500, leaving 6000 towards next purchase. WELL LET'S FAST FORWARD. Due to our growing family, a fusion was no longer meeting our needs and the EXCESSIVE Ford recalls were becoming a headache. We decided to "trade-in" the leased vehicle (fusion) for a Nissan in late 2016. We called in while at the Nissan dealership and recieved the final buyout for the lease. Two months later we are still getting calls from Ford credit for missed payments and even recieved a collections notice from Ford Credit for the vehicle traded in. In contacting Nissan, they indicated they were working on the matter and hadn't been told why Porcaro Ford in Racine would not accept the check from them. After many calls to Porcaro, Nissan, and Ford Credit....the broken link in all of this was Porcaro Ford. They indicated they needed us to take the car directly to them to buy it out (bring the check from Nissan directly to them as they cannot accept it from Nissan), pay taxes, have the car registered in our name, then we can take the car and sell it to Nissan towards our next purchase. Because of this we were forced to find and review our initial lease paperwork from the Fusion, upon review of this paperwork we found out that the promised 8500 WAS NEVER APPLIED TO THE AMOUNT. As a matter of fact they never even deducted the NEGATIVE EQUITY!. Yes we were xxxxing stupid not to read all the final paperwork. HOWEVER they took advantage of the situation, we were in the dealership at 10 am without 2 year old child and didn't sign all paperwork until almost 6 pm and when glancing at everything just wanted to get out of there. Back to present day, Porcaro now states that the leased vehicle buyout I was given was incorrect and more is owed. We were told they had to complete new paperwork, and we have to hand deliver the check to them from Nissan for them to release the vehicle. What they seem to not be able to address is that we traded in another ford lease from Boucher in Kenosha to the same Nissan dealer and had NONE OF THESE ISSUES! As a matter of fact, Manager Dan (who is arrogant, pompous, and downright shady) at Porcaro went as far as to insinuate that Boucher forged our signatures and illegally ended our leases! Overall this has been the worst process and experience we have ever had with a dealership. My family has been Ford loyal for over a century but I WILL NEVER BUY ANOTHER FORD AGAIN ESPECIALLY FROM THIS SHADY DEALERSHIP. Nissan has luckily backed us and sent letters to the credit agency on our behalf and have promised (in writing) to assist with any collections that proceed from Ford. I will say that the only direction and respect we were given from Porcaro was by Nicole in the finance dept. I strongly encourage anyone doing business here to read everything and get any offers made for trade ins in writing before finalizing a purchase. And finally, I have read the other Google reviews before mine and do not want a pompous response from the "owner" as the other negative feedback was given. We will be reporting this to the BBB because fortunately for Porcaro we were idiot enough not to read and cannot take legal action. More

Very unprofessional, horrible business I would have never thought going to a bigger, well known dealership like Porcaro Ford I would ever had an experience like I did. After visiting them a I would have never thought going to a bigger, well known dealership like Porcaro Ford I would ever had an experience like I did. After visiting them and test driving a truck, the "salesperson" sent a follow up email with a little better pricing to encourage me to make the deal. I went back and agreed to that price. And while sitting in finance, realized the numbers were off (by $2,000). I brought it up and showed the email to finance, she got the owner involved and the sales manager had left for the day (at 11:45 am). After 2½ hours of discussion about it, they came to the conclusion that they couldn't keep the the deal they agreed to and sent me in email and agreed to in person. It was going to cost me another $1,000 above what we aagreed to to buy the truck. I would never recommend to anyone to go here. Very unprofessional and very poor business sense. More