Porsche Annapolis

Jaime, my service rep was awesome! Very helpful, efficient and "on it.". Thanks, Jaime for the excellent customer service! Very helpful, efficient and "on it.". Thanks, Jaime for the excellent customer service! More

Unfortunately, I am unable to give this dealership a zero star since this is what’s truly deserved. I had a deal worked on a 2022 Porsche Taycan Turbo S but the car was sold to someone else without my knowle star since this is what’s truly deserved. I had a deal worked on a 2022 Porsche Taycan Turbo S but the car was sold to someone else without my knowledge. I initially worked directly with the General Sales Manager, followed by other dealership staff, because the General Sales Manager wasn’t readily available due to the General Sales Manager being offsite and away for business. I have text messages from the Salesperson and have emails from the Dealership on-hand confirming the deal numbers we agreed upon, and where the dealership came back with the final numbers. This was after a conversation I had with the General Sales Manager when I was able to reach the manager. Nonetheless, the dealership elected and proceeded to sell the 2022 Porsche Taycan Turbo S to someone else without my knowledge, and, after selling the car, someone I never worked with who mention they was a Brand Manager/Director called me to tell me the dealership rescinded my deal, but failed to state they sold the car to someone else. Porsche Annapolis failed to honor my deal despite numbers we both agreed upon and sold the car to someone else without my knowledge. This is completely unacceptable and actually surprising because we just purchased a brand new 2022 Porsche Panamera 4S E-Hybrid Executive vehicle from them within the past month. But they elected to sell the new 2022 Porsche Taycan Turbo S vehicle to someone else without my knowledge. Based on my experience and opinions shared herein, this completely contradicts Porsche Annapolis’ website statement that says “Porsche Annapolis in Annapolis, MD treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence.” I can only hope the Porsche Annapolis dealership Owner will respond to this review as if it was one of the 5-Star reviews posted, and, also seek to make amends to resolve the situation opposed to more added efforts to seek resolution via Porsche USA Corporate Headquarters and via Volkswagen Group of North America Headquarters. For this has truly been a horrendous, very poor and completely unacceptable customer experience and Porsche Annapolis should not have sold the 2022 Porsche Taycan Turbo S to another customer and rescind my deal without my knowledge. And the dealership now no longer has any 2022 Porsche Taycan S to sell me to honor or mimic the same deal we had. More

The entire experience was wonderful. The staff went out of their way to make sure everything was completed on time and correct. I’m very happy with the service provided. Thanks The staff went out of their way to make sure everything was completed on time and correct. I’m very happy with the service provided. Thanks More

Great experience with Porsche of Annapolis on new car purchase. Every aspect from sales to service is first rate. Mark Madden in Sales walked me through the purchase of this car and he kept me well inf purchase. Every aspect from sales to service is first rate. Mark Madden in Sales walked me through the purchase of this car and he kept me well informed during shipping and helped get the car setup for each driver and answered all my questions regarding all aspects of the operation of the car. Charlie Hutchinson, who had helped me with my previously purchased car has always been available when I have questions. Danny Pena did a great job of explaining leasing and loan options. The service team is always responsive and keeps me up to date when the car is in for service. As with any great organization, none of this happens without a strong leadership team. The entire team provides great communications and support. More

Professional, courteous staff. Provided timely, detailed information on my car’s service & repairs. Would recommend to others. Provided timely, detailed information on my car’s service & repairs. Would recommend to others. More

I had my Porsche Boxter serviced recently - my first time at Annapolis Porsche - and I found them to be friendly, efficient, took great care of my car, nice waiting area, and detailed information on my next at Annapolis Porsche - and I found them to be friendly, efficient, took great care of my car, nice waiting area, and detailed information on my next service needed. Great experience. More

I had my Porsche Macan serviced here recently. My experience with Porsche of Annapolis was very pleasant to say the least. My appointment was inadvertently booked for the wrong month and even thou My experience with Porsche of Annapolis was very pleasant to say the least. My appointment was inadvertently booked for the wrong month and even though I was 30 days early, they made it a point to accommodate me with a requested loaner car. Jamie was my service tech and he kept me informed throughout the entire process. I will absolutely continue to bring my business here in the future. More

Efficient and courteous service either on the telephone or in person. Also, they always wash my car!! or in person. Also, they always wash my car!! More

Jamie and Hugo in service are the best! They take great care of me, always. care of me, always. More

Move my service to Porsche Arlington to Porsche Annapolis. Top Notch service. Really appreciate the valet service to be picked up from your home, if within the service area, or dropped off. Just Annapolis. Top Notch service. Really appreciate the valet service to be picked up from your home, if within the service area, or dropped off. Just amazing customer service all around from time to book appointment to picking up vehicle from service. More