Porsche Atlanta Perimeter - Service Center

Undertrained / Benighted Sales Advisor and Technician The vehicle was taken to the shop due to Jerking/hesitating, check engine and other error codes, the same language was used over the phone as well as The vehicle was taken to the shop due to Jerking/hesitating, check engine and other error codes, the same language was used over the phone as well as in person with Sergey. Few days after diagnosing I was been told by the SA that replacing the battery will solve all the issues, I did approve the job and it cost me around 850 out of my pocket as it was not covered under warranty. When I asked the SA twice about Jerking/hesitating he said he was not been told about that…and that took another turn…he said now transfer case needs to be replaced. Sept 14th , Right after picking up my vehicle not even a mile down the road all the error codes started populating the screen again. My Audio system was also acting up I couldn’t control the volume neither navigate to different files after driving a bit it seems it was reset and started functioning normally. After reaching home that night I did txt the SA about the same. I was told to bring the vehicle again for diagnostics and the SA was unsure how long will it take to get fixed. Hearing this I requested for a loaner car, the SA refused as it is not for the extended warranty customers …that didn’t sound right, when I was signing the invoice I saw my ext warranty company paid around $3200( I would like to request for that invoice as well ) and I paid total of $1230.91 . Despite paying so much / being WITHOUT a car for almost a MONTH/issues are still existing/ and now getting the car back in the shop again, god knows how much longer will it take this time. I simply asked the SA to provide me with Porsche Company/dealer policy reflecting the same refusal and to my surprise, he said it's not written anywhere it seems he just pulled it out of thin air. This is the longest email I ever wrote to a car dealer so you can only imagine my level of frustration, all I wanted is my vehicle fixed in a timely manner with Porsche Standards. I never had this issue with the previous SA issac who helped us since day 1. I am an owner of multiple cars. I take all five to their respective dealership quite often for service and I have never experienced this ever with any of them. I am in a state of perplexed with the kind of benighted SA and Technician your esteemed organization is having, I am highly concerned if my vehicle was misdiagnosed......its been 3 days after writing ths email to the supervisor i have not yet received any feedback yet... More

Service Work It was a very good experience. Sergey did a fine job and the lounge was comfortable. I hope that all my visits are this comfortable. It was a very good experience. Sergey did a fine job and the lounge was comfortable. I hope that all my visits are this comfortable. More

20,000 miles service I had a great experience with the service team during my recent visit. Work was done quickly for the estimated price quoted. I was given a new loaner I had a great experience with the service team during my recent visit. Work was done quickly for the estimated price quoted. I was given a new loaner car to minimize the disruption in my day. Overall great job. More

Quick and fast quality service Pulled into the service area immediately greeted by Tony to get started doing a service bulletin completed on my car. He got the car in the service a Pulled into the service area immediately greeted by Tony to get started doing a service bulletin completed on my car. He got the car in the service area quickly, got the service bulletin and a couple other small updates done on the car. When I got the car back everything they did was spot on perfect. Couldn't be happier. More

Excellent Service Arrived at the dealership and they took my car in for service immediately. Notified me what the car needed and took care of it. Washed my car and got Arrived at the dealership and they took my car in for service immediately. Notified me what the car needed and took care of it. Washed my car and got me out in a timely manner. More

Amazing follow through Purchased a CPO Macan S a few weeks ago. Joe Osorio has done a great job working to get us the second key. After much follow up, Joe had his manager Purchased a CPO Macan S a few weeks ago. Joe Osorio has done a great job working to get us the second key. After much follow up, Joe had his manager order us a new one. Scott, our Service Consultant was right on top of greeting us and explaining our process. We were promised the car in an hour. 45 minutes later, we were done! Appreciate all the effort! Follow through after the service call has been unexpectedly thorough! More

All simply very good Everything was good ... friendliness , service , attention . My coffee and snacks delish ... ladies room nice and clean . All in all if we have to w Everything was good ... friendliness , service , attention . My coffee and snacks delish ... ladies room nice and clean . All in all if we have to wait for service it’s a great place to relax for the time you are there. Thank you so much Cheers LVG More

Engine oil change I was somewhat disappointed in my visit this time. It all started out by them telling me that my appointment was on the previous day but I had confirm I was somewhat disappointed in my visit this time. It all started out by them telling me that my appointment was on the previous day but I had confirmed my date/time with a person a few days prior to my appointment. I was also disappointed in that it took over 2 hours to change my oil. I have been a Porsche customer a number of years and this was probably the worst service trip I have experienced. I will chalk this up to a "one time " event and hope that in the future your service gets back to the quality I have experienced in the past. More

Kept me up to date as new service issues were uncovered 1999 Boxster purchased new at dealership and always serviced at dealership. Now on 3rd service advisor since 2003 and all have been helpful, cheerful 1999 Boxster purchased new at dealership and always serviced at dealership. Now on 3rd service advisor since 2003 and all have been helpful, cheerful and NOT aggressive about unnecessary repairs. More

The Best Service Center in Atlanta Scott was amazing and he always is so professional. I love how he answers all my questions and never seems too busy. Also, he always checks what ever Scott was amazing and he always is so professional. I love how he answers all my questions and never seems too busy. Also, he always checks what ever I need him to chec More