After purchase, expect poor to no communication.
I purchased a 2017 "Certified Used" 911 Targa 4S from Austin Porsche. On the day of purchase, the dealership agreed to replace the clear bra on the v
I purchased a 2017 "Certified Used" 911 Targa 4S from Austin Porsche. On the day of purchase, the dealership agreed to replace the clear bra on the vehicle (it was scuffed, faded, and cloudy). One week later after hearing nothing from 2 emails to my sales associate, I called and was told "paint had come off the car while removing the bra, and the front end of the car needs to be repainted"... 3 weeks after purchase, with me always calling them - never receiving proactive feedback (so frustrating), I received the vehicle back. (Strike 1). At the time of purchase, I paid $2,000 for the "Porsche Driving Experience" at COTA Speedway, an exciting time for any Porsche owner. My vehicle had to be inspected prior to the racing event day, and of course, the "Certified Porsche" failed the inspection... how does that happen with a $135,000.00 vehicle that just went through a 180 point thorough inspection? The vehicle went back into the shop, and of course, the racing day was missed. (Strike 2). At this point, the entire experience of owning this new amazing machine has been nothing but stress and disappointment... I no longer even trust the vehicle and the dealerships' lack of care and almost complete disregard have ruined the experience. 2 months into the nightmare I call my sales associate and ask him about trading in the 911 on a new Porsche SUV... he completely understands and will get back with me. I never receive a return call. (Strike 3). A week or so later I text my sales associate and ask if he has any of the original photos of the vehicle I could use - I'm selling the car. He never replies. The experience at this point is so bad I just want to be done - I call an auto broker I've previously dealt with and sell the car for $105,000.00. A $30,000 lesson on my end - hoping to save you the same horrible experience I received in all regards at Porsche Austin.