Porsche Barrington
Barrington, IL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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My experience buying my "certified pre-owned" 2020 Mercedes Benz C43 AMG from Motor Werks Barrington, for which Ian was the salesman, has been less than positive. After one month of ownership, I have Mercedes Benz C43 AMG from Motor Werks Barrington, for which Ian was the salesman, has been less than positive. After one month of ownership, I have discovered many issues. Due to my job, which has long, unpredictable hours, I cannot continue to monitor each new issue as it arises. It is incredibly inconvenient to continue to find and make time to address each issue. At best, Motor Works and Ian were sloppy on representing the condition of the vehicle to me, and at worst, they were dishonest throughout. On the date of purchase, January 20, 2024, I had the 3 following immediate issues: 1. First, an incorrect financing rate was advertised. 3.39% financing was advertised on the dealer website. I swapped multiple term sheets with Ian with the advertised 3.39% financing rate. When I arrived at the dealership to purchase the car, I was told this financing rate was not available on AMGs, and had to accept a higher financing rate of 6.89%. I am no expert on Illinois consumer protection law, but I think these facts could raise issues with the following provision: Illinois Administrative Code Title 14, Subtitle B, Chapter II, Section 475.630. 2. When I test drove the car, I did not notice any imperfections within the interior of the car. Upon getting in the car after purchase, I saw a dent in one of the speakers. To the very best of my recollection, this dent was not present when I test drove the car. I later paid out of pocket to fix the dent because, as Ian said, "unfortunately with used cars, there's always going to be a few imperfections." 3. Only after purchasing the car did Ian tell me that they only had one key for the vehicle, as the previous owner had not returned the second key. Shortly after purchasing the car I gave the dealership a negative review. Once I did so, I was contacted and told that if I gave the dealership a new, positive review, they would get me a second key. Leaving me no choice by withholding my right to a second key, I gave the dealership a new, positive review. I then received the second key on February 23, 2024. But, this was only offered after a negative review, and I do not believe I would have been offered a second key if I had not left a negative review in the first instance. After purchasing the car, I have discovered the following issues: 4. On February 9, 2024, after hearing a knocking sound coming from the trunk for around a week, I inspected the trunk and discovered a plastic piece wrapped around the left trunk arm of the car had broken. The broken plastic piece had marks, and broke in a way that indicated something else was broken inside the trunk, which caused the damage. On February 13, 2024 I took my car to Autohaus on Edens for inspection. Autohaus on Edens informed me that the trunk motor had broken loose from the side of the trunk where it was secured, and as a result, knocked into the left trunk arm, breaking the plastic piece. I picked up my car up on February 20, 2024 after the trunk motor was fixed and the plastic piece replaced. 5. On February 20, 2024, I saw rust forming between the right rear bumper and fender of the vehicle. I have had no accidents with this vehicle. When I mentioned this to a service technician while getting the second key programmed to the car at Motor Werks of Barrington, he said that it looked to be pre-existing. He asked if I'd bought the car there, and I said yes. 6. On February 27, 2024, I found an oil leak underneath the car, with oil appearing underneath the splash guard on the front left, driver side of the car. 7. On February 28, 2024, I noticed the fuel lid bodywork on top of the gas cap appeared to slide easily, and discovered that the fuel lid was no longer glued on and slid right off the car. I literally held a piece of my car in my hands. I sent Ian a video, who indicated confusion, and did not seem to grasp the circumstances. I do not have time for this, or this feign of confusion. More
I am very displeased and disappointed about the Deceptive Description used to sell the QualityGuard+Plus Supreme Warranty by Ryan Profit. This warranty is equivalent to Car Shield, Garbage! I believed the in Description used to sell the QualityGuard+Plus Supreme Warranty by Ryan Profit. This warranty is equivalent to Car Shield, Garbage! I believed the information provided and made my purchase based on it. All the reviews cannot take away the poor level of service I have received. It is unfortunate that once the sell is complete the salesperson cannot provide a professional level of customer service. It's been 2 months, I guess since we are not buying a car we are worthy of a return call regarding the warranty you assured us was a great idea. Smh, Thank you for the experience, I will be sure to tell everyone about my experience. More
Boban and Dina were incredible to work with. Best auto purchase experience we ever had!!! Best auto purchase experience we ever had!!! More
I had a great experience during my Porsche purchase. Jack Ball maintained a high level of communication and kept things simple. What better way to buy a car. He was very instrumental in helping out w Jack Ball maintained a high level of communication and kept things simple. What better way to buy a car. He was very instrumental in helping out with my delivery option as well and everything went smooth from start to finish. More
Great customer experience. Great breadth of vehicles and sales team can work across car brands which was helpful because I came in looking for a Mercedes for my mother and a fe Great breadth of vehicles and sales team can work across car brands which was helpful because I came in looking for a Mercedes for my mother and a few weeks later drove off with a Taycan for myself. Bill Marinangel worked with me the entire way and if he could not have, I likely would not have bought the vehicle. Excellent dealership. More
Scott was awesome and made the purchasing process fast and simple. As an out of state buyer I was initially concerned about complications, but they were put to rest quickly and my car was delivered prompt and simple. As an out of state buyer I was initially concerned about complications, but they were put to rest quickly and my car was delivered promptly! More
Scott Sanders if fantastic to work with! Very knowledgeable and experienced professional - highly recommend reaching out to him for all your vehicle needs! Very knowledgeable and experienced professional - highly recommend reaching out to him for all your vehicle needs! More
I have been purchasing cars from Motorwerks for years and can't say enough how great the experiences have been. I have always dealt. with Jack Ball who is both an excellent salesman and a very nice person. N can't say enough how great the experiences have been. I have always dealt. with Jack Ball who is both an excellent salesman and a very nice person. No pressure, honest, pro-customer attitude and very responsive. I highly recommend Jack for others looking for a car. Since I bought a Porsche Panamera for the first time, I also dealt with Dina Shultz who was also very professional and detailed in her giving me a thorough walk through of my new car. Overall, excellent service! More
Sharon Lee's exceptional product knowledge and attentive service made my high-end car purchase at Porsche Barrington truly seamless. From the initial test drive, where she answered all my questions with con service made my high-end car purchase at Porsche Barrington truly seamless. From the initial test drive, where she answered all my questions with confidence and clarity, to finalizing the paperwork, Sharon consistently exceeded my expectations. She skillfully navigated my preferences and negotiated a competitive deal, ensuring I secured the perfect vehicle for my needs. If you're looking for a trustworthy and knowledgeable salesperson who prioritizes client satisfaction, I highly recommend contacting Sharon Lee at Porsche Barrington. More
I recently had the pleasure of purchasing my second car from Porsche Barrington, and once again, the experience exceeded my expectations. My sales representative, Sam Rider, played a crucial role in making from Porsche Barrington, and once again, the experience exceeded my expectations. My sales representative, Sam Rider, played a crucial role in making this transaction seamless and enjoyable. Sam's extensive knowledge of the Porsche lineup and his keen understanding of my preferences made the car selection process a breeze. His professionalism and commitment to ensuring I found the perfect car were evident throughout the entire journey. Not only did Sam guide me through the intricacies of the purchasing process, but he also went the extra mile to make the entire experience enjoyable. His attention to detail, coupled with a friendly and approachable demeanor, created a comfortable atmosphere that truly set Porsche Barrington apart. More



