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Porsche Burlington
Burlington, MA
702 Reviews
At Porsche Burlington, you get a different kind of experience than you would at any other dealership. That's because we're not quite like your average Porsche dealership. We're a Herb Chambers Company, and because we're a part of such an esteemed group of businesses, we have the ability to offer our valued customers an exclusive set of perks that further enhance the overall car-buying or servicing experience. Whether you're visiting us with the intention of buying or leasing a new Porsche, you want to speak to a financing specialist or you simply want to get the model you're already driving serviced, we're eager to treat you to an experience commensurate with our Porsche vehicles.
Our top priority at all times is you and your needs, and you'll have unwavering support from our staff throughout your Porsche ownership experience. Our tenured team has worked with the same customers for years, which only allows us to better assist you. No matter what it is you need from us, we're fully dedicated to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 702 reviews
December 05, 2016
Got my new porsche Walking in on a weekday with my family, immediately greeted by our salesman Jack Yan who was patient and helpful with all questions. He explained and Walking in on a weekday with my family, immediately greeted by our salesman Jack Yan who was patient and helpful with all questions. He explained and introduceded all functions of the vehicle during the test drive. Offered beverages during the whole experience was a plus! Right after, the manager Mikai came by and greeted us kindly, he understood our needs and played no games, we had a great deal in just about 20 minutes. Great deal, great service, would definitely recommend to friends and family! More
by StevenCheung
Helpful October 31, 2016
Playing with peoples safety and well being A great place if you are getting an oil change or something simple. As soon as it gets complicated, the incompetency, arrogance, and unprofessional be A great place if you are getting an oil change or something simple. As soon as it gets complicated, the incompetency, arrogance, and unprofessional behavior grows exponentially. I own a 2014 Porsche Panamera, and in the last year it has had three major problems; two that have put the lives my wife and toddler son in danger. The first incident was when all tires locked and the car malfunctioned as my wife was driving our then one year old son home from a friends house. It took Porsche two weeks to figure out what had gone wrong and another ten days to fix it. After voicing my concern, Porsche Cars North America admitted that this was an unknown malfunction in which they never dealt with in the past. The second incident happened in early July, when I pulled out of a shopping center at 30mph and the car began to stall and would not accelerate past 40mph. Again, it took Porsche of Burlington over two weeks to fix. At first, they believed it was "the low pressure pump," and when that didn't work, it was "the high pressure pump." At the end no clear explanation as to why. When I picked up the car and drove off the lot, I noticed a shake at 40mph and again at 70mph. I turned back to the dealership, and I was told by Marcos, the service advisor, that this is the way Prosches are, but if it is necessary he will have a mechanic take drive with me. I accepted, and took a 10 minutes drive with the licensed professional. He went on to support Marcos' theory. Given his level of confidence, I asked if he owns a Porsche; he replied, "no way, can't afford one and if I could I wouldn't cause they break easily." Uncomfortable moment to say the least. Third incident; in late August I got a dashboard warning light indicating that one of my tires is low. I went to the gas station to fill it with air and the gage indicated that the tire was at 34 psi. I called the service center and I was told by Marcos that Porsche has two separate tire measurements, and I shouldn't pay attention to the psi but rather fill info which read at 0 and -1 for all the tires. I did not feel comfortable with putting more air in it, so I took it to another mechanic who specializes in tires. With certainty, he explained that the tires have more than enough air in them and refused to put more. He said it was a sensor issue. When I took the car to Porsche of Burlington, Marcos insisted again that the tires need air, I told him explicitly that you can go ahead and put air in, but that you take the responsibility for this. He did and he did. I drove the car home and put it in the garage. The car was not touched until a couple of nights later when my pregnant wife took the car to go to a birthday party and less than ten minutes on the highway the same tire exploded from the side almost causing her to crash. The same warning sign about the tires being too low came on before the tire exploded which indicates an issue with the sensors. I called Porsche road side assistance and it took them over two hours to send a tow truck leaving her on the highway by herself. I asked for a call back from Porsche Cars North America, and 5 weeks later, still no call. Two days after the car was towed to the dealership, I received an email, not a call, from Marcos that the tire will cost $436.43 to replace. Also, he said that the shake is now worse than before and they will need to road force balance the tires for an additional $520. I replied with a angry, but polite email about the tire being over inflated. Another seven days went by before I received a call from a supervisor yelling at me to make a decision or to return the loaner. Yelling at the top of his lungs, he would not accept my explanation or even allow me to talk. Without any options I was forced to have them change the tire. When I went to pick up my car at 2:30 in the afternoon, I asked to speak to a manger. The service manger on duty picked up the office phone and diled the extension, and was instructed to tell me that he was at lunch. Again, I asked for a call back, and exactly 8 weeks later and no call. What is most interesting is I have not received a customer survey for this visit. Now anyone that deals with these service centers know, that not only they send you a survey immediately after a visit, but god help you if you leave a negative feedback; they will treat you like dirt the next time you visit. More
by RR2012
Employees Worked With
Dave Gomes, Marcos Almeida, Anitra Pierson
October 24, 2016
Best car buying experience I have purchases a car from this dealership about a year ago. The entire experience was easy and stress free. i have have refered few people Porsche B I have purchases a car from this dealership about a year ago. The entire experience was easy and stress free. i have have refered few people Porsche Burlington and evrtone is extremely happy with overall experience. Philip, the sales person is very helpful. More
by Alex Matov
Employees Worked With
October 19, 2016
A great experience resulted in a great new 911 Having driven Nissan "Z"s in the Boston area since 1985, my wife and I decided to start searching for a new car to replace our 3rd (a 2002 350ZX) whic Having driven Nissan "Z"s in the Boston area since 1985, my wife and I decided to start searching for a new car to replace our 3rd (a 2002 350ZX) which was nearing 170,000 miles... We started and ended our search a couple weekends ago with the help of David Corbin, at Herb Chambers Porsche of Burlington. We were lucky to schedule our visit with David on a beautiful Saturday morning, took a few minutes to look around the lot and then, with David's guidance, test-drove a very clean, previously-owned, Porsche Cayman and then a new, 2017 Boxter - each one being a fabulous prospective replacement for our beloved 350ZX. We ended-up, again with David's very able assistance, driving a new 911 and we were delighted to shake hands with David and walk away from Porsche of Burlington that day... ready to pick-up our new 911 later that week... Our experience was not only painless...it was an absolute pleasure. We have now been driving our new 911 for about a week, and we're entirely delighted. More
by MacGrec
September 19, 2016
"A Great experience!" I recently purchased a Panamera 4 from Herb Chambers Porsche in Burlington. The sales team I dealt with was attentive and honest working with me to p I recently purchased a Panamera 4 from Herb Chambers Porsche in Burlington. The sales team I dealt with was attentive and honest working with me to put me in the best vehicle possible. There was no pressure and they truly cared about my needs for a car. Mikail was very professional and Philippe worked hard to get the car turned around and ready for pick up within 24 hours. I also must comment on their service group as I have had a 911 serviced here before - Marcos Almeida is the best Service Advisor you will ever deal with. He is professional, organized, attentive and will go the extra mile to insure your satisfaction. He once called me after hours from the gym to follow up on a service related issue. He cares about his customers! More
by BDB2425
July 07, 2016
Very pleasant purchase experience I recently purchased a new Cayenne, Philippe was my sales consultant; I also interacted with Chris (sales manager). My experience was easy, smooth and I recently purchased a new Cayenne, Philippe was my sales consultant; I also interacted with Chris (sales manager). My experience was easy, smooth and pleasant from start to finish. I have purchased many new cars over the years, and this was my 4th new car within 4 years from a Herb Chambers dealership. This was the most pleasant purchase experience by orders of magnitude. I highly recommend Herb Chambers Porsche of Burlington. Most importantly, I thank Philippe, Chris and staff for making purchasing a new vehicle what is should be...a fun, pleasant experience! More
by 53 Telecaster Marblehead
June 30, 2016
Excellent expierence all around! Recently purchased a porsche from this dealership. I dealt with Phillppe chanial, who was very helpful and knowledgable throughout the process. i woul Recently purchased a porsche from this dealership. I dealt with Phillppe chanial, who was very helpful and knowledgable throughout the process. i would recommend buying a porsche from this dealership, over any other in the area. They made the entire expierence as easy and uncomplicated as possible. Phillppe was very detailed and informative from the beginning to the end of the entire sale, he made sure all my questions were fully answered. I would do the process over again! More
by rosemarie18
Employees Worked With
June 22, 2016
Amazing staff Awesome Service! I have been a customer at Porsche Burlington for decades. The service staff including Anitra, and the mechanics, Mica and Joe are ama Awesome Service! I have been a customer at Porsche Burlington for decades. The service staff including Anitra, and the mechanics, Mica and Joe are amazing. Selling is one thing, good service is yet another. The first is getting a customer, the second is actually taking of them after the sale. These guys do that, and I keep going back. More
by Deltabravo
Employees Worked With
Entrain Service, Mica the Mechanic, Joe the other Mechanic
April 19, 2016
No Sale, but Highly Recommended It was time for my latest annual car buying spree, and I decided I wanted a Porsche to solve some mid-life crisis woes. I looked far and wide, but 201 It was time for my latest annual car buying spree, and I decided I wanted a Porsche to solve some mid-life crisis woes. I looked far and wide, but 2016 Macans were in limited supply, and 2017s were in US Port waiting to be delivered to dealers. After a few visits to this dealership with less than stellar results, I was contacted by the Business Development Center. They put me in touch directly with the Sales Manager, who promised me personal attention to detail. He was absolutely wonderful. He located a car that would meet my needs and arranged a swap with the other dealer to get the car. Since it was a 2017, we then had to wait for the car to arrive. By the time I was contacted that the car was in, I had located a slightly higher-optioned model at another dealer and ended up buying that due to the additional equipment level. All I can tell you is that the Sales Manager at Herb Chambers Porsche of Burlington was honest and fair, and lost out on selling me a car by only a few hours. If you are shopping, I would definitely recommend starting here, and maybe you'll end here too! More
by rbl413
Employees Worked With
Lauren Savage, Christopher Husband
March 01, 2016
Great experience Had a wonderful experience at Porsche Burlington. Michael Wootan, Porsche dealer was very helpful during the entire process. He gave me a long test d Had a wonderful experience at Porsche Burlington. Michael Wootan, Porsche dealer was very helpful during the entire process. He gave me a long test drive, accommodated all my requests and even picked me and my wife from our house on the day of delivery. I highly recommend Michael. More
by Sam
Employees Worked With
Michael Wootan
