Porsche Denver West

Awesome Customer and Sales Service. I always receive awesome customer service from Trace, Ethan, and Courtney when I visit Prestige Porsche. My last visit was spent with Dan, who's grea I always receive awesome customer service from Trace, Ethan, and Courtney when I visit Prestige Porsche. My last visit was spent with Dan, who's great! More

Excellent A trouble free and seamless transaction. Pick up and delivery to meet my schedule. Frequent updates on repair progress from Matt Kurtz. Just a couple A trouble free and seamless transaction. Pick up and delivery to meet my schedule. Frequent updates on repair progress from Matt Kurtz. Just a couple of reasons that I have been a Prestige customer for over 30 years. Thanks again for the great service. Phillip R. Shanley More

Great experience. Jolene was so great - and super nice. She's very attentive and accommodating. I would highly recommend her to anyone that needs Audi servicing. She' Jolene was so great - and super nice. She's very attentive and accommodating. I would highly recommend her to anyone that needs Audi servicing. She's a gem. More

Reliable and well done My car was in the garage during your hail storm ... Thank you. I was pretty lucky to have my car in a protected area during the service. My car was in the garage during your hail storm ... Thank you. I was pretty lucky to have my car in a protected area during the service. More

Delievery of the car was disappointing. Dealing with Warren on the car purchase was great, working with the finance person was very smooth, but the delievery of the car was disappointing . I Dealing with Warren on the car purchase was great, working with the finance person was very smooth, but the delievery of the car was disappointing . It is too early to tell if i would recommed or not. More

Service was effecient It was easy to schedule my service and the service was very effecient. I was told everything I needed to know when I checked in. It was easy to schedule my service and the service was very effecient. I was told everything I needed to know when I checked in. More

Dishonest and dont stand behind their work This dealer is the worst! Less than 11,000 miles after this dealer rebuilt my engine due to a class action lawsuit, the engine blew. They would not st This dealer is the worst! Less than 11,000 miles after this dealer rebuilt my engine due to a class action lawsuit, the engine blew. They would not stand behind the work they previously performed and expected me to pay $12,000 for a new engine. Also, was hit up for unnecessary service items on my previous visit, specifically to replace rear brake pads and rotors when i had 50% left on the pads and an unnecessary alternator pulley replacement. Keep in mind the service advisers get paid on commission. More

Super friendly problem solvers I've worked with Trace on a handful of occasions and it's always been great. He's helpful, attentive and really goes out of way to insure total custom I've worked with Trace on a handful of occasions and it's always been great. He's helpful, attentive and really goes out of way to insure total customer satisfaction More

Bait and Switch Alysa was my salesperson. I had a very long text conversation with her prior to coming to purchase my 2014 S5 Cabriolet because the last thing I want Alysa was my salesperson. I had a very long text conversation with her prior to coming to purchase my 2014 S5 Cabriolet because the last thing I wanted to do was get all the way there and have to turn around without a new car. We worked out a trade in value, a sales price and a finance rate through these texts. I agreed to all the terms and asked them to hold the car. They said they would only hold it with a $2500 non-refundable deposit (thank god I didn't do that!!). Since they were unwilling to hold the car I made a backup deal with another dealer in case they sold the car in Denver before I got there. I had the cashier's check for the down payment made out to both dealers. I highly recommend that anyone who wants to deal with these guys do that. I then drove 16 hours to pick up the car, checking with them half way to be sure they didn't sell it before I got there. When I got there I found the car had a large scratch on the left quarter panel and a broken air deflector. I told them I wanted the air deflector fixed before I bought the car since it was advertised as having it working. The sales manager told me there was nothing they were going to do about it because it was a used car and Alysa told me they didn't have another one they could give me. They changed their mind when I told them I wouldn't take the car without it. When I asked about touch-up paint for the scratch they told me I could purchase it from the parts desk. (Really?? They can't throw that in with a $41K car? Whatever!!) I'll get the paint from my local Audi dealer. Then I went to fill out the paperwork. Despite having all the text messages describing what they would do for prices and rates they tried to charge me $700 more (between processing fees and trade in value) and .75% higher interest than we had agreed on via text. They claimed that Audi recently raised the price of the processing fees and they couldn't do anything about the rate because I was from out of state and they couldn't use their normal credit unions (They didn't realize all this before I drove 16 hours to get there I guess). It wasn't until I showed them the deal with the other car dealer and the cashiers check written to either of them that I was able to convince them that I was seriously going to leave if they didn't honor our original agreement. They agreed to take $500 off (still $200 more than we agreed earlier) if I gave them a good review on Google, so if you see this review on google, now you know why. I still have to refinance the loan to get the rate they promised. If they had been honest up front I could have brought my own financing but they thought it would be better to make a few bucks from the financing and xxxx off a customer. In conclusion this is a GREAT dealer. More

Great service visit. Everything about this service visit was outstanding. I arrived and checked in with no delay. John clearly went over the work to be done, checked wit Everything about this service visit was outstanding. I arrived and checked in with no delay. John clearly went over the work to be done, checked with me on any additional issues or concerns with the vehicle, and set me up with a loaner vehicle. The work was completed sooner than expected, and I promptly received a call indicating that the vehicle was ready. Pick-up was smooth and without delay, with a clear explanation of work done, advice on considerations for the next service interval, and vehicle returned complete with a complimentary wash. Overall, a great experience!! More