Porsche Denver West

Dishonest and dont stand behind their work This dealer is the worst! Less than 11,000 miles after this dealer rebuilt my engine due to a class action lawsuit, the engine blew. They would not st This dealer is the worst! Less than 11,000 miles after this dealer rebuilt my engine due to a class action lawsuit, the engine blew. They would not stand behind the work they previously performed and expected me to pay $12,000 for a new engine. Also, was hit up for unnecessary service items on my previous visit, specifically to replace rear brake pads and rotors when i had 50% left on the pads and an unnecessary alternator pulley replacement. Keep in mind the service advisers get paid on commission. More

Super friendly problem solvers I've worked with Trace on a handful of occasions and it's always been great. He's helpful, attentive and really goes out of way to insure total custom I've worked with Trace on a handful of occasions and it's always been great. He's helpful, attentive and really goes out of way to insure total customer satisfaction More

Bait and Switch Alysa was my salesperson. I had a very long text conversation with her prior to coming to purchase my 2014 S5 Cabriolet because the last thing I want Alysa was my salesperson. I had a very long text conversation with her prior to coming to purchase my 2014 S5 Cabriolet because the last thing I wanted to do was get all the way there and have to turn around without a new car. We worked out a trade in value, a sales price and a finance rate through these texts. I agreed to all the terms and asked them to hold the car. They said they would only hold it with a $2500 non-refundable deposit (thank god I didn't do that!!). Since they were unwilling to hold the car I made a backup deal with another dealer in case they sold the car in Denver before I got there. I had the cashier's check for the down payment made out to both dealers. I highly recommend that anyone who wants to deal with these guys do that. I then drove 16 hours to pick up the car, checking with them half way to be sure they didn't sell it before I got there. When I got there I found the car had a large scratch on the left quarter panel and a broken air deflector. I told them I wanted the air deflector fixed before I bought the car since it was advertised as having it working. The sales manager told me there was nothing they were going to do about it because it was a used car and Alysa told me they didn't have another one they could give me. They changed their mind when I told them I wouldn't take the car without it. When I asked about touch-up paint for the scratch they told me I could purchase it from the parts desk. (Really?? They can't throw that in with a $41K car? Whatever!!) I'll get the paint from my local Audi dealer. Then I went to fill out the paperwork. Despite having all the text messages describing what they would do for prices and rates they tried to charge me $700 more (between processing fees and trade in value) and .75% higher interest than we had agreed on via text. They claimed that Audi recently raised the price of the processing fees and they couldn't do anything about the rate because I was from out of state and they couldn't use their normal credit unions (They didn't realize all this before I drove 16 hours to get there I guess). It wasn't until I showed them the deal with the other car dealer and the cashiers check written to either of them that I was able to convince them that I was seriously going to leave if they didn't honor our original agreement. They agreed to take $500 off (still $200 more than we agreed earlier) if I gave them a good review on Google, so if you see this review on google, now you know why. I still have to refinance the loan to get the rate they promised. If they had been honest up front I could have brought my own financing but they thought it would be better to make a few bucks from the financing and xxxx off a customer. In conclusion this is a GREAT dealer. More

Great service visit. Everything about this service visit was outstanding. I arrived and checked in with no delay. John clearly went over the work to be done, checked wit Everything about this service visit was outstanding. I arrived and checked in with no delay. John clearly went over the work to be done, checked with me on any additional issues or concerns with the vehicle, and set me up with a loaner vehicle. The work was completed sooner than expected, and I promptly received a call indicating that the vehicle was ready. Pick-up was smooth and without delay, with a clear explanation of work done, advice on considerations for the next service interval, and vehicle returned complete with a complimentary wash. Overall, a great experience!! More

Recall The work was performed while I waited and was completed in the time I was told. Great waiting area that is comfortable and plenty of refreshments. The work was performed while I waited and was completed in the time I was told. Great waiting area that is comfortable and plenty of refreshments. More

The best I've found at diagnosing obscure problems In general I've found Prestige's service department to be the best at diagnosing obscure problems and following up on all my concerns while remaining In general I've found Prestige's service department to be the best at diagnosing obscure problems and following up on all my concerns while remaining focused on minimizing cost and disruptions to my life. On this visit I had a tune-up and a number of minor issues with my key and some strange noises. Prestige followed up on all of them and fixed them. More

Great Customer Service I recently purchased a pre-owned certified Audi and Warren Kaye delivered exceptional customer service. This was definitely the best car buying experi I recently purchased a pre-owned certified Audi and Warren Kaye delivered exceptional customer service. This was definitely the best car buying experience I have experienced. More

Tires and 19 point service issues. Always appreciate people looking at my car who know what to look for in order to keep me safe on the road and keep my car in top condition Always appreciate people looking at my car who know what to look for in order to keep me safe on the road and keep my car in top condition More

Good service for an expat moving to Colorado. Griffin was fast to get in touch and good in his follow-through. My case was a little more complex to manage as I moved from Europe to the US. He mana Griffin was fast to get in touch and good in his follow-through. My case was a little more complex to manage as I moved from Europe to the US. He managed the process for me and the whole process from receiving an offer to driving out of the door with a new car was one week. More