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Porsche Denver West - Service Center

Lakewood, CO

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478 Reviews

478 Reviews of Porsche Denver West - Service Center

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July 17, 2018

Great Service While on the road from our Texas home to our place in Colorado the malfunction light went on. Called the dealer and were able to bring the car in the More

by SNK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Petrbok
July 08, 2018

Prestige Rocks! I have been having my Porsches & Audis serviced at Prestige Imports for 20+ years. They always get the job done right, go the extra mile, and display More

by Canyonblaster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Stribling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trace Paulson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Valeruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Rasser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Noffsinger, Courtney McCormack, Kelsey Petersen, Lucas Marler
July 06, 2018

20000 mile service Professional service from the moment my husband walked into the service center. Dan was excellent. It was also very efficient to get the loaner car. More

by Vailcustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Schrubbe
July 04, 2018

Outstanding Customer Service and Service Lucas was professional and extremely knowledgeable and helpful. Service was completed in a timely manner. I feel very confident bringing my vehicle More

by phill123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Marler
June 21, 2018

Prestige is my choice I live in Monument, 60+ miles from Prestige Imports. Yet they are my choice for purchasing Audi's and for having them serviced. Why do I do this when More

by boatspapa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney McCormack, Jared Petrbok
June 21, 2018

very prompt, courteous , knowledgeable, fair all were very friendly, professional and easy to get the help needed though it is quite a long way to come the work was done promptly and professio More

by pattymichalek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Robinson, Jared Petrbok
June 16, 2018

Great Service Only problem is you have to book way in advance because they are so popular. I loved how they got me in and out quickly and cleaned my car - told me w More

by MacanGTSowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All Were Great
June 09, 2018

Trace & Ethan - amazing guys Trace and Ethan have always taken the best of care of me and my car. They are so busy and they always make me feel like I am their most important cus More

by nioclabaer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trace Paulson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Valeruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2018

Service dept terrible. They requilt my engine under warranty and when I got it back CEL light cam up. When I tried to bring it back to fix it, they want $150 diagnostic fee More

by Hotdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Robinson, Ben Vavra
May 25, 2018 -

Porsche Denver West responded

Daryl, we did perform your piston update six months ago, free of charge, under factory warranty, and to all specifications required by Audi. As an Audi Certified facility, our factory trained technicians do excellent work using only Audi OEM parts and with the full support of Audi USA. After learning of your recent Check Engine Light issues, we had you bring in your vehicle so that we could perform a free diagnosis. During that diagnosis we learned that your CEL is throwing the “system too lean” warning. This indicates that the high pressure fuel pump has gone bad. The high pressure fuel pump is in no way related to the prior engine repair. It is a completely different issue, and the fact that it went bad shortly after the engine repair is purely coincidental. As such, this issue is not covered by Audi. You threatened us with bad reviews if we didn't repair your vehicle for free, and now you have followed through on those threats. While that is unfortunate, it is beyond our control and it will not change our position. We simply cannot perform free repairs for every person who threatens us with unfounded negative reviews. Hopefully others reading this response will understand our position.

May 18, 2018

Was in a rush and still got great service Shortly after I arrived at my appointment my child's school called and let me know I needed to pick up my sick kid. I asked Jared if I should reschedu More

by wade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Petrbok
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