I have avoided working with dealers in the based on past experience with price gouging, uneven service and my lack of trust in their integrity. My recent experience with Town Porsche has forced me to completely reconsider my bias. My regular trusted mechanic was not able to diagnose or fix the issue with my car as he does not have the state of the art diagnostic tools which forced me to seek out service from a dealer on an expedited basis (needed the car for the weekend). My Manhattan based dealer confirmed my worst expectations with customer service that amounted to saying they had no service appointments for another 3 weeks. I called Danielle at Town Porsche in Englewood (just over the GW Bridge) in the vain hope that she may be able to help me. To my amazement, she was very friendly and professional and after checking with her crew was somehow able to fit me in on a last minute basis. They picked up my car at my garage in Manhattan, quickly diagnosed the problem (faulty ABS wheel speed sensor), fixed it for a reasonable fee and dropped it off at my garage before the weekend. Danielle kept me informed up to the minute about the status of the repair, likely cost and completion date. To my surprise, she had the service folks proactively run a full diagnostic and fixed several recall-related items that had not been done. But, it doesn’t just end here. When the car was returned to my garage, somehow one of the bike racks on the roof (I have 2 racks for 2 bikes) was damaged and a the roof was dented and scratched. I was not able to determine if this was caused by the Town Porsche employee returning the car or someone at my garage when parking it. I contacted Danielle and described the damage to my car fully expecting to be politely dismissed. To my amazement, she did not dispute it but instead asked for pictures, discussed it with her manager and promptly agreed to replace the bike rack and fix the roof at no cost to me. When the roof was repainted, and the new bike rack came in, it turned out that Porsche had discontinued my old bike rack and replaced it with a new and improved model. This was great but I still had the 2nd bike rack that was the old model so the optics of the 2 different bike racks were less than ideal. When I asked Danielle what it would cost to replace the undamaged old bike rack with the new model, she ACTUALLY offered to do it for FREE! Within days, my car with 2 spanking new bike racks and repainted roof was delivered back to my garage. Needless to say, I am now a loyal Town Porsche customer and would recommend them to anyone looking for great service from a dealer with real integrity.