Porsche Newport Beach

Brought in my panamera for annual service. Staff was great and efficient. Car was done within 12 hrs, loaner car was in great shape. No complaints here Staff was great and efficient. Car was done within 12 hrs, loaner car was in great shape. No complaints here More

My service manager, Jason has been one of the most reliable kind, responsive service managers I’ve worked with reliable kind, responsive service managers I’ve worked with More

Prompt service, great communication, finished on time. And they let me know which maintenance items could be deferred. And they let me know which maintenance items could be deferred. More

I showed up on the wrong day for my appointment and they were still able to accommodate me. Evan was awesome. Everyone top-notch! were still able to accommodate me. Evan was awesome. Everyone top-notch! More

Purchased my 2024 Macan and could not be more satisfied with all employees!! Always on top of everything. All personnel are very nice and courteous whatever the needs. Once again happy with dealership and with all employees!! Always on top of everything. All personnel are very nice and courteous whatever the needs. Once again happy with dealership and will recommend for sure. More

Easy to book appointment, 5 min to check in the car was ready when they promised ready when they promised More

I have been using this dealership for 10 years. I particularly like… and trust the service depart. I find my service advisor to be very knowledgeable and always delivers a good job at a fair pric I particularly like… and trust the service depart. I find my service advisor to be very knowledgeable and always delivers a good job at a fair price. More

The Porsche experience at Porsche Newport Beach was not world class in all dimensions. The no haggle approach was fine and the sales person was congenial and competent. When it came to closing, the process world class in all dimensions. The no haggle approach was fine and the sales person was congenial and competent. When it came to closing, the process took ~3 hours! This is a ridiculous amount of time from when we agreed on the terms of the deal to when we signed the last document. I was actually ready to just leave and go to Long Beach and make my purchase there, but my wife encouraged me to be patient. Supposedly there were "three other closing appointments" ahead of me and this led to the longer than expected wait time. The number of sales people outnumbered the finance person 4 or 5 to 1. If the store has days that tend to be heavier volume, it seems to me that they would increase finance staff to accommodate for the higher sales volume. Ultimately, the customer suffers from this imbalance of staff. The finance person was not in a great mood and it showed through in the closing process. Perhaps his frustration from the disproportionate workload could not be contained. To his credit, he executed some level of service recovery but this came at the urging of the customer (me). Heck, he didn't even shake my hand at the end of the process. Overall, I love Porsche but only "tolerated" my most recent experience at Porsche Newport Beach. More

Very happy with Laura she underpromised and over delivered! That is unheard of with dealerships these days! delivered! That is unheard of with dealerships these days! More

great experience. service was incredible. very transparent about the issues with the car and fixed the problems quickly. service was incredible. very transparent about the issues with the car and fixed the problems quickly. More