Porsche Newport Beach

Laura in the service desk was very professional. She was kind and considerate. She is very good asset to Porsche Newport. Thank you! Tom She was kind and considerate. She is very good asset to Porsche Newport. Thank you! Tom More

There was an issue with the Certified Pre-Owned (CPO) Macan Turbo that I purchased. The timing cover bolts sheared, and when the vehicle was sold to me, it needed a 120 part $15,000 engine and transmissi Macan Turbo that I purchased. The timing cover bolts sheared, and when the vehicle was sold to me, it needed a 120 part $15,000 engine and transmission out timing cover replacement and reseal. Before purchasing, I received documentation from the service manager, used car manager, and certifying Porsche technician that the car passed the 111 point CPO inspection and had no oil leaks. After I purchased the car, I noticed a strong burning oil smell. On three separate occasions when the car was brought to Porsche Newport Beach for service, I was assured that this oil leak was residual oil from a previous repair that had not been cleaned up. To protect them from any liabilities, they used this as an excuse to cover up their lies. The undercarriage was repeatedly detailed, but the issue was never resolved. Between service and sales, the entire team was dishonest and disrespectful. I worked with Robert Fischer (sales), Maria Perez-Castillo (service manager), Anette (assistant service manager), Tim Tauber (general manager), Evan Lebrun (service advisor), & Simon Chen (service advisor). Neither of these individuals were fully transparent with me, and absolutely no one at this dealership made an effort to ensue that my Macan Turbo was up to CPO spec. I am disappointed with the outcome and the fact that despite 8 attempts, no one at the dealership made an effort to solve the problem to my satisfaction. On 6/23/2023 I proposed a solution to remedy the situation. Despite leaving three additional voicemails with my sales consultant and the general manager, I have not received a response. I am unhappy and shocked that a dealership such as Porsche Newport Beach would be so short sided and would fail to make an effort to treat a customer in a truthful and respectful manner. More

I bought my first Porsche from Marton L at Porsche Newport Beach and I couldn't be more pleased with the service. From my very first question, and there were MANY, to making sure I had any questions a Newport Beach and I couldn't be more pleased with the service. From my very first question, and there were MANY, to making sure I had any questions about how to operate the car after I'd received the title to register it, I felt that Marton (and Giovanni) were there to help me. They were very responsive and even with the time difference, I'm on the east coast, I never felt like I had to 'wait' for answers. Kudos to the entire team and Porsche Newport Beach, this was one of the best car buying experiences I've had, even 3000 miles away! More

Excellent service and professional staff. Have been using this dealership since I got my first Porsche back in the ‘80’s and they’ve never disappointed. Have been using this dealership since I got my first Porsche back in the ‘80’s and they’ve never disappointed. More

This dealership knows the meaning of professional, friendly and responsive customer service…..and delivers it! friendly and responsive customer service…..and delivers it! More

Ryan provided exceptional service for my Cayenne. I needed my front tires replaced and alignment performed. The work was completed on time. There were no issues with the service. I needed my front tires replaced and alignment performed. The work was completed on time. There were no issues with the service. More

Great dealership and even better employees. But please get the car wash back up as it was in the past. But please get the car wash back up as it was in the past. More

Giovanni is absolutely amazing! He got all the paper work out of the before hand… so we were in and out for the purchase of our cayanne in 10-15 minutes top! Thank you Giovanni for He got all the paper work out of the before hand… so we were in and out for the purchase of our cayanne in 10-15 minutes top! Thank you Giovanni for the amazing experience… you are amazing! More

I enjoy working with Jason. He gives me good, honest feedback regarding what needs to be done and how long it will take. He gives me good, honest feedback regarding what needs to be done and how long it will take. More

Giovanni Bucci is amazing. His passion for Porsche and his product knowledge made the decision to buy from Porsche Newport Beach extremely easy. Every encounter that I have wit His passion for Porsche and his product knowledge made the decision to buy from Porsche Newport Beach extremely easy. Every encounter that I have with the staff at Porsche is professional and welcoming. This is a great place to buy a truly amazing automobile. More