Porsche Ontario

Porsche Ontario responded

Li-Han, Thank you for your wonderful review! We are so glad that Primo was kind and helpful and he will be honored to have earned your recommendation. On behalf of the entire team- congratulations on your new Porsche Cayenne GTS! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Mark Marchant - General Manager

Porsche Ontario responded

Elvis, thank you for your positive review and recommendation! Providing a top-notch buying experience is always our goal, and we are glad that Sha's and Pouya's efforts met your satisfaction. It is our pleasure to assist you in any way possible. On behalf of the entire team- congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Mark Marchant - General Manager

Porsche Ontario responded

Elliot, Thank you for taking the time to share your feedback, and I sincerely apologize for the frustrating experience you had during your visit. You're absolutely right that we needed to handle this better. First, we should have communicated much more clearly about the expected turnaround time for your 10K service, especially given your request to go on a road-test with our technician to diagnose the secondary rattle concern you had. This diagnostic step would add time to the process, but that's no excuse for not keeping you informed throughout the day. Secondly, I understand why you drew the conclusion you did, and I'm truly sorry we gave you reason to question our priorities. I can assure you the order in which we complete cars has nothing to with how we are incentivized. Regardless, that's not the standard we should be holding ourselves to, especially for a Porsche owner who chose to trust us with their 2024 911. I would welcome the opportunity to make this right. Please contact me directly so we can reschedule your service at a time that's convenient for you, and I'll personally ensure your vehicle receives the attention it deserves. Again, my sincerest apologies for falling short of your expectations. Mark Marchant General Manager Porsche Ontario (909) 292-1800

ekase responded

Good morning Mr. Marchant, I appreciate the response. I would like to clarify a few things: I did not request to go on a road test. Even though it was appropriate, it was initiated by the Service Adviser. That said, I made it clear to the technician and the Service Adviser not to spend too much time looking for the rattle. I have been hearing it over the last 12-months and it has become a part of the car. Even though the technician heard the noise, I was sensitive to the fact that finding the actual cause can be very time consuming. With respect to the work schedule, the most problematic thing said to me by the Service Adviser was that if I would have waited for the car, vs. taking a loaner, the car could have been serviced in about 2 1/2 hours. Keeping in mind I had scheduled this service for a 9:30 AM drop off, the service was for 10K or 12-month on a car that only has 4,400 miles on it, and after I had already spent over 3-hours commuting to and from your dealership, I think you can see how I have come to the conclusion that my no-charge scheduled service dropped in priority because I chose to take a loaner. If not, please tell me how you having my car close to seven-hours by the time I was told that the car had not been serviced that it could have been done in 2 1/2 hours if I waited? Something appears to have moved my car down the list. The service manager said to me that they (Ontario Porsche) failed me. The reality is, you failed the brand. Porsche is legendary, and an experience that I have worked over 44-years as a civil servant to enjoy. What I expected was an all encompassing premier experience from the sale- to service- to getting a replacement when this lease ends. As I told the service advisor, I could have just as easily gone to Rusnak Porsche in Pasadena, which is literally 15-minutes from my home. However, I chose to take the car to Ontario Porsche out of loyalty to the dealership that sold me the car. I hope you understand the level of frustration this experience has caused me. Time is precious, and when it was all said and done I spent over fours hours commuting on a fools errand.

Porsche Ontario responded

Thank you for your kind review! We are honored that your vehicle search led you to us and that Primo provided you with 5-star service. It is our pleasure to assist you in anyway possible. We warmly congratulate you on your new Taycan- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Mark Marchant - General Manager

Porsche Ontario responded

Hector, Thank you for sharing your positive review! Providing thorough and efficient service is so important to us, and we are glad that Michael's efforts met your satisfaction. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Mark Marchant - General Manager

Porsche Ontario responded

Thank you for sharing your feedback. I want to address the concerns you've raised regarding your recent experience with our dealership. As I explained during our lengthy phone conversation, we made it clear to you on multiple occasions that the vehicle remained available for sale while you continued to negotiate pricing. Our policy, which was communicated to you repeatedly, is that a vehicle is not considered sold until all required documents and agreements are finalized. Unfortunately, the completed paperwork did not arrive until after the vehicle had already been sold the day before. While I understand your disappointment with this outcome, I must address the manner in which you have communicated with our team. The threats of violence and profane language directed at our staff are completely unacceptable and created an unsafe environment for our employees. Given these circumstances, we believe it is in everyone's best interest to part ways. We wish you the best of luck in your search for a vehicle, but we will not be able to work with you moving forward or engage in further communication that subjects our staff to this type of behavior. Mark Marchant General Manager Porsche Ontario (909) 292-1800

rod responded

Don't trust a ward this man says. This can't be farther from the truth.

Porsche Ontario responded

Pablo, Thank you for your 5-star rating! Your safety and satisfaction are our utmost priorities, and we are glad that Patrick got your automotive needs taken care of- thoroughly and efficiently. it is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Mark Marchant - General Manager

Porsche Ontario responded

Jim, Thank you for leaving Jhovan this wonderful review! He will be honored to hear of your very kind words and by your willingness to refer him to others. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Mark Marchant - General Manager

Porsche Ontario responded

Thank you for sharing the positive experience you had with us here at Porsche Ontario. We are so glad that Jose and David provided you with 5-star service. Your satisfaction means so much to us. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Mark Marchant - General Manager

Porsche Ontario responded

It is always our goal to ensure our guests are comfortable with their visit, and we are glad that our team took great care of you. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Mark Marchant - General Manager