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Joe Rizza Porsche - Service Center

Orland Park, IL

4.7
776 Reviews

776 Reviews of Joe Rizza Porsche - Service Center

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June 01, 2021

From pickup to drop off. Excellent! Norb picked up on time and delivered it back on time. John ensured the work was done as estimated and correctly. More

by ISSAR07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norb
Jun 01, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

May 31, 2021

It’s always an excellent experience when I bring my car in for service. They have always tried to make sure I get exactly what I need and at the best price. More

by XKNIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Thornton , John Kitzmiller
Jun 01, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Porsche Orland Park, A Joe Rizza Dealership.

May 31, 2021

John & Chris went above and beyond to keep me informed about the status of my repairs and getting me set up with a loaner car. More

by KHawk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Swist, John Kitzmiller
May 31, 2021 -

KHawk responded

Thank you for always going above and beyond when servicing my car!

May 31, 2021

Chris the service rep was not only knowledgeable but kind also. We need more genuine people in customer service and I’m sure customer satisfaction will increase. More

by SIPP1024
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 01, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you so much for your excellent review! We are so glad that Chris and our service team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Porsche Orland Park, A Joe Rizza Dealership. Please don't hesitate to reach out if you need anything else.

May 28, 2021

I was a bit upset that main computer did not resurrect after mandatory update. Than on Saturday, when I asked (not the service guys) to get a Taycan instead of Macan, the taycan was not available nor the More

by STEVE.MOLCHANOV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I spoke to at least three guys. Everyone was super professional and accommodating. Thanks a lot!, John Kitzmiller
May 30, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

It has been a pleasure serving you, Steve. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Porsche Orland Park, A Joe Rizza Dealership, we look forward to having you as one of our valued customers for many more years to come!

May 27, 2021

The staff was friendly and accommodating. The car looks and runs great! The staff did a great job of making us feel welcome and comfortable as we waited. More

by BRADFABER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
May 27, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for taking the time to leave us this great review, Brad. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 26, 2021

Constant issues. Too many to name. I have had to return for the 3 of the same issues at least 3 times. Whenever they do any tire work it requires a return visit. More

by Porschecustomer@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Kitzmiller
May 27, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns.

May 25, 2021

Did wonderful work and great service on my Turbo Cabriolet. Stood behind their work and accommodated my special circumstances. John was great and very friendly. More

by Sandrews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
May 25, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for taking the time to share your thoughts on working with John and our team. We're glad to hear we delivered such a great experience!

May 25, 2021

I took my 2014 Porsche Cayenne for Service, oil change and diagnosis of the AC/ Heat was fast and reliable. Tim Thornton was extremely helpful explaining all the repairs my car needs. More

by VPOLINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Thornton , John Kitzmiller
May 25, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you so much for your kind words for Tim, and for taking the time to leave us this wonderful feedback!

May 24, 2021

Great staff, work done on time. John Kitz. had Tim Great staff, work done on time. John Kitz. had Tim Thornton take care of paperwork and had a courtesy car waiting for me that got me on my way. Ne More

by John W. Thorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Thornton, John Kitzmiller
May 24, 2021 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for taking the time to leave us this fantastic, five-star review, John! We're thrilled to hear that you found your experience with John and Tim to be a positive one. We appreciate your business and our team looks forward to serving you again soon, John.

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