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Porsche Orland Park, A Joe Rizza Dealership - Service Center

4.7

29 Lifetime Service Reviews

8130 West 159th Street, Orland Park, Illinois 60462

29 Reviews of Joe Rizza Porsche - Service Center

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November 12, 2018

"Went above and beyond. "

- JEFFVERSNEL

I had my car towed to this establishment, which is more than an hour away, and 8:30 the next evening they delivered a loaner car . They kept me informed during the week long process and had my car delivered back to me , nice .

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 13, 2018 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for the feedback! We are happy to hear we could provide you a positive experience. We look forward to serving you again in the future! Best, Rawan Altaher - raltaher@rizzacars.com

November 12, 2018

"Outstanding customer service"

- mck4

From the dealing directly and working with the insurance company to just in general outstanding customer service John Kitzmiller went above and beyond. I could not be more pleased with the outcome of a negative insurance experience thanks to Mr. Kitzmiller personally and directly handling the situation. My car looks new again. Was most definitely worth the extra miles to go to this dealership. Thanks again!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 13, 2018 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you so much for this wonderful feedback. It's fantastic to know John helped make us worth the extra miles. If there's anything else we can help you with, please let us know. Happy driving! Best, Rawan Altaher - raltaher@rizzacars.com

November 09, 2018

"Emergency problem resolved."

- 3HM

Joh Kitzmiller, the service manager was able get me in on a Monday within 45 minutes of my call. I can't expect every time but I am very thankful.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 12, 2018 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for your feedback. I am happy John provided you efficient service. We look forward to working with you again. Best, Rawan Altaher - raltaher@rizzacars.com

November 01, 2018

"most unprofessional dealer and disgrace to Porsche name"

- honest abe

John should not be in service. He is rude, impatient and gives you the impression he doesn't like himself, his job, other people, especially if you're a minority. You ever felt discriminated?You ever felt someone having utter contempt for being in their presence? This is how JOHN made me feel. he is even worse over the phone if you ask him questions, he will hang up on you!! Porsche needs to stay away from doing business with this dealership/

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
John Kitzmiller
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 16, 2018 -

Porsche Orland Park, A Joe Rizza Dealership responded

We’ve received your comments and are reviewing them with our team. Please contact us directly if you’d like to discuss your concerns further.

October 26, 2018

"Excellent Service "

- SADAFELAHI

The service was excellent. They gave me updates on my car. Gave a loaner and dropped and picked up the car. Very responsive and helpful

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 29, 2018 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Rawan Altaher - raltaher@rizzacars.com

October 09, 2018

"Service "

- RAYADIG

Everyone was very helpful even asking if I wanted coffee very nice lounge area helpful in showing me completed work helpful in showing me different cars while I was waiting

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 11, 2018 -

Porsche Orland Park, A Joe Rizza Dealership responded

To say thank you is not enough! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by again! Best, Rawan Altaher - raltaher@rizzacars.com

October 03, 2018

"Everything great "

- EVERGREENACE

Everything great. I needed nothing special just a replacement for a tire that had been flattened by a stone. John came out and had a look at it and ordered a new tire. John called me when it came in and I waited just a time and it was replaced.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 04, 2018 -

Porsche Orland Park, A Joe Rizza Dealership responded

We appreciate you for taking the time to leave our dealership this great review. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, Rawan Altaher - raltaher@rizzacars.com

October 02, 2018

"Great Service"

- Artur

Great service, very professional and A+ work. At the end I received my car very clean like nothing ever happened. Overall I've been happy with the service, so I definitely recommend it. Thank you John and Bob!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Bob
Oct 03, 2018 -

Porsche Orland Park, A Joe Rizza Dealership responded

Hi Artur and thanks for the great feedback! We're very happy that John and Bob were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, Rawan Altaher - raltaher@rizzacars.com

October 02, 2018

"Special Treatment"

- JOHN@JACKPOINT.US

I had my CPO car in for a system check and oil change. While doing the service they found a leaking water pump and replaced it under warranty. The car came back REALLY clean - more than just a run through the car wash. Working with John is like having a private mechanic - he treats me like my car is the most important thing on his schedule.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 02, 2018 -

Porsche Orland Park, A Joe Rizza Dealership responded

Thank you for the great feedback! We are so happy to hear that you are pleased with the service you received from our dealership! John is a great asset and we're thankful to have him on our team. Please let us know if there's anything else we can do for you. Best regards, Rawan Altaher - raltaher@rizzacars.com

October 01, 2018

"rizzilou"

- RIZZILOU

John took of what ever needed to be done for my car, and everything is perfect I am always satisfied when I have to bring my car in John is a pleasure to work with

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Kitzmiller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 02, 2018 -

Porsche Orland Park, A Joe Rizza Dealership responded

Hi Rizzilou and thank you for the great feedback! We're very happy that John was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best regards, Rawan Altaher - raltaher@rizzacars.com

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