Joe Rizza Porsche - Service Center

my home team at Orland Porsche always have liked the group at rizza porsche now w/ new facility more than ever. will be scheduling service soon and am concerned about ongoing issue always have liked the group at rizza porsche now w/ new facility more than ever. will be scheduling service soon and am concerned about ongoing issue w/ my start / stop technology, . it has malfunctioned from day one of ownership [ have made it known to service] and continues to malfunction to this day. the other day it worked fine on a morning drive [ first time ever] next day was back to its old tricks. i am well aware of parameters needed to be met for this feature to function but i believe i have a faulty unit or perhaps this issue is endemic to all macans. this is a disappointment to me as i have a world of respect for porsche engineering but feel porsche has dropped the ball on this. as you know gas mileage is none to good on this vehicle and not having this feature makes it that much worse. hoping the dealership can finally resolve this little problem to our satisfaction. regards michael cullen More

Great service RepJohn Kitzmiller but sub par repair details John, you did great work while i was at your dealership. Unfortunately, it appears that the service person who performed the work on my moonroof John, you did great work while i was at your dealership. Unfortunately, it appears that the service person who performed the work on my moonroof stood on my door sill at some point with his shoes on. Possibly to better access the moonroof? As he did this he left some scratches on the plastic portion of the door sill and also some fresh grease from the bottom of his shoes. I did take some pics of the grease before I removed it but the scratches are still present. John, I do appreciate your professionalism and outstanding customer service. Thank you in advance, Alvaro Zamora More

Service Responsiveness We purchased our Porsche at another dealership and after going there for service two times we decided to try Porsche Orland Park. I cannot say enough We purchased our Porsche at another dealership and after going there for service two times we decided to try Porsche Orland Park. I cannot say enough about how pleased we are with the service that we receive. John Kitzmiller, our service representative, is extremely responsive, always professional, and truly lets you know that resolving any needs and concerns you might have are his first priority. For us...good service is the key and we could not be happier. John is a true asset to your dealership. Paula Jones More

Excellent service Convenient scheduling and work done promptly. The new dealership in Orland Park is very nice. John in service is very through and easy to work with. Convenient scheduling and work done promptly. The new dealership in Orland Park is very nice. John in service is very through and easy to work with. More

Great People to Work With I had two recalls in my vehicle. I was able to get a loaner and get the recalls taken care of without any hassle. The loner was clean and the car wash I had two recalls in my vehicle. I was able to get a loaner and get the recalls taken care of without any hassle. The loner was clean and the car wash made my car look great! More

Really good service and attention. People were so friendly, they get done the job real quick also answer the question that I made for them and at the end they make sure that everithing People were so friendly, they get done the job real quick also answer the question that I made for them and at the end they make sure that everithing was ok. Thanks. More

Recent service visit Great service and follow up by John after we had service completed on our vehicle. John called and ask if we were satisfied with everything which w Great service and follow up by John after we had service completed on our vehicle. John called and ask if we were satisfied with everything which we are. More

Delightful, a pleasure to do business with. Totally pleased with the entire experience and would gladly recommend others. Nothing further to say other than “Give Rizza your business. Service was Totally pleased with the entire experience and would gladly recommend others. Nothing further to say other than “Give Rizza your business. Service was excellent and price was fair. More

Service Personnel was excellent, BUT still feel disappointed On the positive end, Ryan Rioux, Chris Swist, and John Kitzmiller were more than personable and professional with me. For friendliness, professionali On the positive end, Ryan Rioux, Chris Swist, and John Kitzmiller were more than personable and professional with me. For friendliness, professionalism, and their collective sense of Porsche-related expertise, I give this dealership & service center FIVE STARS. My criticism / disappointment: The #1 reason I drove from Northwest Indiana to Orland Park was because I just purchased a pre-owned 2008 Porsche Boxster (Base model) from Chignoli Auto Sales in Joliet, IL on March 14, 2019. I had an independent auto mechanic do a pre-purchase inspection on the vehicle (from LemonSquad.com), and he reported no major areas of concern. But a few days after purchasing the vehicle, I have been repeatedly receiving three error messages on my dashboard: 1) The red "Brake" light has been coming on at different times while I am driving, suggesting that my parking brake is active and engaged, even though it is inactive and disengaged; 2) A red "Service wear on brake pads" warning has been coming on at different times while I am driving, suggesting that my brake pads need to be replaced in the very near future; 3) A white "Check passenger's seat air bag setting" warning has been coming on quite frequently while I am driving, suggesting that something is wrong with my passenger seat airbag I knew about #3 when I first purchased the car from Chignoli, but they said all I needed to do was move my passenger seat up a bit and that message would go away (which has worked 90% of the time). But I wanted Orland Park Porsche to investigate and hopefully correct and eliminate #1 and #2. Chris informed me that #1, #2, and more-than-likely #3 were to due to low-voltage problems with my car battery, and he suggested I purchase a new battery, which I did. Chris also recommended that I replace my brake pads when I reach somewhere between 38,000 and 40,000 miles (right now, my car has approximately 34,000 miles). Well, after spending $829.24 (diagnostic fee + new battery) with Orland Park Porsche, I am still experiencing problems with #1, #2, and #3. #3 I don't mind too much, but I am bothered by #1 and #2. I now feel like that $829.24 was pretty much a waste of money, even though I am now the owner of a brand new car battery (but since I just purchased my car roughly a week ago, I don't feel like I should have had to purchase a new battery this quick). Again, I don't have any harsh criticisms for Ryan, Chris, or John. They treated me well, and none of them "forced me" to get my car checked and/or to purchase a new battery. Both were my choice. But I just now feel like this was pretty much a wasted trip. More

Great I had a great experience everyone is professional and informative and I would recommend all my friends to come here for service and buy a vehicle I had a great experience everyone is professional and informative and I would recommend all my friends to come here for service and buy a vehicle More