Porsche Plano

The team at service is terrific. Things are done on schedule and they always keep me in the loop on any issues. Things are done on schedule and they always keep me in the loop on any issues. More

I dropped my 911 for its 1 year service after making an appointment online (due to not being able to talk to anyone on the phone), it was supposed to be ready by the evening. I never got a call, email or a appointment online (due to not being able to talk to anyone on the phone), it was supposed to be ready by the evening. I never got a call, email or a text about the status of the car. The next morning I tried to call it was impossible to speak to anyone in service, I spoke to someone in sales and asked them to have service call me regarding the car and status with no luck. After several hours I finally tried back and was able to talk to someone in service who advised me that the car was not assigned a tech. I told the advisor to pull my car and I would come pick it up. To give more background, when I was trying to schedule the service, it was very difficult to schedule, when I arrived at the dealership there was no loaner available (even though I had scheduled the service with a loaner) The advisor who helped me on pickup stated it was due to the service being scheduled when there were no loaners available. When I pressed him on why then did no one contact me, he had no response. This is a high end vehicle, communication is the bare minimum you should expect from any service center. I hope they are able to figure out their communication challenges. It should also be mentioned that after this incident, no leadership from the dealership has reached out to get more information, etc. More

I recently had the pleasure of purchasing a vehicle from [Dealership Name], and I am beyond impressed with the entire experience. From the moment I walked through the doors, I was greeted with genuine warmt [Dealership Name], and I am beyond impressed with the entire experience. From the moment I walked through the doors, I was greeted with genuine warmth. Ming went above and beyond to ensure I found the perfect vehicle to suit my needs and budget. More

I've been buying cars at Porsche Plano for many years. I was treated exceptionally well the first time (some 10 plus years ago) and exactly the same this time! Consistency over that many years along wit I was treated exceptionally well the first time (some 10 plus years ago) and exactly the same this time! Consistency over that many years along with quality products is a sign of a great team of well-coordinated individuals. More

Blown away at the level of detail and customer service at Porsche Plano. Had a flat tire, brought the car in, they found a technician to stop what they were doing to do the repair and sent me video updates d Porsche Plano. Had a flat tire, brought the car in, they found a technician to stop what they were doing to do the repair and sent me video updates during the 1 hour process. No less than 3 employees visited with me in the waiting room to give me "in person" updates as well. I didn't even have this kind of caring from the medical staff when my kid was born! More

Thanks Matthew Bae for the excellent experience purchasing my Porsche for the first time. I love my Cayenne. purchasing my Porsche for the first time. I love my Cayenne. More

Found the 911 and was given all the facts I needed and help required to make the purchase. Matt went above and beyond. help required to make the purchase. Matt went above and beyond. More

I love my service advisor, Tim Shaffer! They treat you like you are their only customer. They treat you like you are their only customer. More

Excellent service. Friendly staff. Facility was clean and I enjoyed my wait while my car was being serviced. Friendly staff. Facility was clean and I enjoyed my wait while my car was being serviced. More

The Plano dealership provided great service recently. I had a service issue that left me without my car for a few weeks and they got us a loaner vehicle to use during that time. I had a service issue that left me without my car for a few weeks and they got us a loaner vehicle to use during that time. More