Porsche San Francisco

I was searching for a CPO Macan Turbo and saw one listed at Porsche San Francisco. I contacted the dealership and made an appointment with Eric San Vicente for a test drive. After the test drive, I decided at Porsche San Francisco. I contacted the dealership and made an appointment with Eric San Vicente for a test drive. After the test drive, I decided to proceed with the purchase. A little bit of price haggling and it was done. I signed the memo and put a deposit with an agreement to come back on that Friday to sign the paperwork and pick up the vehicle. When I came back is when the experience started to feel flat. Too many Nickel & Diming that you wouldn't expect from a premium dealership/brand. First the finance person asked for a credit card to charge the difference in price because of sales tax variation (less the $80), then I noticed a small chip on the bumper that was covered by a sticker. Instead of fixing it, they SOLD me some touch-up paint to cover it. I was also told I'll get to select an item from the gift shop, but instead I was just handed out a cap. The home delivery experience was also underwhelming. The 3 items I identified and needed assistance with and communicated to the dealership were not resolved because the specialist that came out was not aware of them, and even after consulting with the service department, they remained unresolved ( I was told what I asked for cannot be done even though multiple posts on Porsche forums say the can). Overall I'm quite happy with my purchase but I can't help but feel that the dealership just came up short. More

From start to end everything was smooth and exceptional. My sales advisor kept me posted about my car journey all the time. It was a top notch experience My sales advisor kept me posted about my car journey all the time. It was a top notch experience More

Car sale is good but we were misinformed about the PPF package warranty and there is no official document for what was promised. When we found out and called the store the first thing in Monday to cancel, package warranty and there is no official document for what was promised. When we found out and called the store the first thing in Monday to cancel, Leah from the finance department lied to us that the car was sent out on Sunday but we got confirmed that the PPF store closed on Sunday. We were forced to pay what we didn’t expect to get and this is very disappointing. Edit: changing my review to five stars as it’s finally resolved to our satisfaction. Brian the sales manager eventually wrote us written commitment on replacing PPF within the 10 years warranty and also offered us with a small credit back. We are glad at the end the dealership is willing to make their customers happy. Hope that we can main the good relationship going forward. More

Staff very friendly and customer service oriented. Service advisor very knowledgeable. I definitely recommend getting your car serviced in this facility! Service advisor very knowledgeable. I definitely recommend getting your car serviced in this facility! More

Had a fantastic experience from start to finish. Drew Espiritu greeted with a big smile when we walked in and went above and beyond to answer each and every question I had, even on his day off. Hand Drew Espiritu greeted with a big smile when we walked in and went above and beyond to answer each and every question I had, even on his day off. Handed over to the Sales Manager Brian Weisenberg, who is a rock star in making the whole experience delightful. Finished with Vlad. Who have a thorough overview of the new car configuration, setup and every detail. Overall 5 star team who made us feel special. Thank you guys. Keep up the great work. More

Excellent purchase experience from Porsche San Francisco. Our salesman Ralph was great to deal with and very responsive to our questions. Leah in finance was perfect and prompt with completing everything ne Our salesman Ralph was great to deal with and very responsive to our questions. Leah in finance was perfect and prompt with completing everything needed for our contract. Keon completed our delivery explaining the car and making sure that our phones were connected before we left the dealership. We are customers for life ! More

Dear Alto Both my wife and I are impressed with your professionalism. My 21 year old 911 Has renewed its performance and ride, and you did not overcharged like other place. I look forwards and feel sa professionalism. My 21 year old 911 Has renewed its performance and ride, and you did not overcharged like other place. I look forwards and feel safe to have you as support for my 911. Thank you very much. Wen and Lepa Lin More

Alto R. was a solid service professional, he communicated well on status and time of completion. The shops “chat feature” in the website needs a lot of im was a solid service professional, he communicated well on status and time of completion. The shops “chat feature” in the website needs a lot of improvement. The person who responded to my chat query did not have basic knowledge of the shops services offered. He noted that he will pass on the question to someone who will respond (e.g., call me) before my appointment. No call, no response on a very basic service question: Does the shop offer smog check services? More

The best service by far! I have been to 3 Porsche dealerships and SF was exceptional! Alto (Porsche Service Advisor) was professional, kind, knowledgable, and funny too! Afte I have been to 3 Porsche dealerships and SF was exceptional! Alto (Porsche Service Advisor) was professional, kind, knowledgable, and funny too! After the repairs, they also cleaned my car inside and outside beautifully! I never had a service department be this meticulous. Definitely will be going there again! Highly recommend. More

alto was awesome. wonderful customer service and very efficient with getting me to and from the dealership wonderful customer service and very efficient with getting me to and from the dealership More