Porsche Silver Spring

Sales rep rude and arrogant Called and talked with Casey Parkin about a 911. I've owned several but you would have thought I was some kid without two nickels to rub together the Called and talked with Casey Parkin about a 911. I've owned several but you would have thought I was some kid without two nickels to rub together the way Casey talked to me. I would not buy from this dealership at this point. Plenty of 911s out there and plenty of dealerships to choose from. More

New Cayman Purchase Casey Parkin took care of helping me order a new Cayman GTS. Aside from being very easy to work with, his extensive product knowledge and down to ear Casey Parkin took care of helping me order a new Cayman GTS. Aside from being very easy to work with, his extensive product knowledge and down to earth practical advice kept the selection of options (of which Porsche has a million) from being a chore. No run around on price negotiations - just a straight forward process. If you want to buy a Porsche, you won't go far wrong by getting Casey to help you. More

My low-mileage (50K) 2004 Cayenne S wouldn't start after a few days sitting idly in my garage. PoSS service rep. told me I needed a new battery. It cost me $667 to replace the battery, which is inconvenie a few days sitting idly in my garage. PoSS service rep. told me I needed a new battery. It cost me $667 to replace the battery, which is inconveniently located under the driver's seat. Five weeks later, the new battery was dead after a few days sitting in the garage. Took the SUV back in for service and after 13 days PoSS still couldn't tell me definitively what the problem was. But the service rep. was 100% certain the current problem had nothing to do with the battery PoSS had recently replaced. His best guess/estimate was either a bad generator or bad starter that might cost between $1,300 -$3,100 to repair. But I would have to pony up some more $$$ before the service technician would know for sure what the problem was. I was fed up with the wait time and poor communications and declined to authorize any further repairs. I also asked that my $667 be refunded because it was obvious to me that replacing my old battery hadn't resolved the problem. PoSS service rep. told me he didn't think a refund was warranted. He told me he would go look for my old battery and reinstall it and return the car to me. This was after his repeated assurances over the prior 2 weeks that my old battery was no good. Assuming he could even locate my old battery, the notion that a so-called reputable Porsche dealership would condone installing ostensibly damaged parts on a customer's vehicle is ridiculous. That remark alone was sufficient justification not to continue doing business with PoSS. This is the same dealership that sold me the SUV for $60K. I had previously purchased a 325i from their associated BMW dealership (no problems there). Needless to say, PoSS won't get any more of my $$$. Ultimately, GM agreed to a refund. Thanks. Picked up the SUV and drove it home. A couple days later the battery was dead. What a waste of time and energy. More

Over the years, I have purchased many cars from various dealers and do not normally provide reviews - but in this case I thought I would share my experience. Casey Parkin responded to our inquiry about the dealers and do not normally provide reviews - but in this case I thought I would share my experience. Casey Parkin responded to our inquiry about the Porsche Panamera. He demonstrated great knowledge and enthusiasm about the vehicle. Everything was completed in a professional manner and the sales transaction went very smoothly. I found the dealership to be very professional. More

Cragg is what every dealership should strive for. Professional, reliable, and always on top of things. There are plenty of dealerships by my office in Tysons Corner but none are on the same level as Professional, reliable, and always on top of things. There are plenty of dealerships by my office in Tysons Corner but none are on the same level as Cragg and Porsche Silver Spring. More

Casey is the man! So great to work with and is always looking out for your best interest! Go with Casey and you will get the car that is the best fit for you! looking out for your best interest! Go with Casey and you will get the car that is the best fit for you! More