Porsche South Shore

My rep and everyone involved were very patient and transparent throughout the entire process. Definitely had a wonderful experience. transparent throughout the entire process. Definitely had a wonderful experience. More

Brought my 2025 CGTS 4. 0 in for the first service. Gloria took care of me. She is the consummate professional and an absolute pleasure to work with. She made sure I was comf 0 in for the first service. Gloria took care of me. She is the consummate professional and an absolute pleasure to work with. She made sure I was comfortable and kept me updated throughout. Brian was the Service Tech who worked on my car. I want to thank him for his attention to detail and for treating my car with great care! Thank you to Gloria and Brian (the A Team) for a relaxing experience! More

Beautiful atmosphere. The service people are there for your needs with courtesy and very clean place to take your vehicle. The service people are there for your needs with courtesy and very clean place to take your vehicle. More

Porsche South Shore made the car ordering to delivery experience absolutely effortless. The staff was extremely helpful, friendly, and cared about your car purchasing experience. Fantastic dealership tha experience absolutely effortless. The staff was extremely helpful, friendly, and cared about your car purchasing experience. Fantastic dealership that is ran by great people! Dealt very closely with Jake and Zachary who are amazing people that take pride in their work and customers. More

Problem was not fixed, poor communication, damaged to my car rims after putting new tires . car rims after putting new tires . More

Excellent Auto purchase ! The sales and finance dept team worked seamlessly...Thanks to Josh & Jeremey ! The sales and finance dept team worked seamlessly...Thanks to Josh & Jeremey ! More

Excellent service! Courteous, timely responses to messages and my car looked great when I picked it up! Courteous, timely responses to messages and my car looked great when I picked it up! More

I had a great overall experience with my auto purchase. The hole team made my wife and I feel at home ! The hole team made my wife and I feel at home ! More

My experience with the 2024 Porsche Cayenne and the service provided by Porsche South Shore has been the worst automotive experience I have ever had. What should have been the ownership of a premium lu service provided by Porsche South Shore has been the worst automotive experience I have ever had. What should have been the ownership of a premium luxury vehicle turned into nearly two years of constant frustration, stress, and disappointment for both myself and my family. From the beginning of my lease, the vehicle had repeated mechanical issues, software malfunctions, and reliability problems that required frequent service visits and remained unresolved. Instead of enjoying a luxury vehicle, I was repeatedly dealing with service appointments and uncertainty about whether the car would function properly. Unfortunately, the service experience at Porsche South Shore was equally disappointing. During interactions with the service department, particularly with the service manager at the time, Chris Alvis, I felt my concerns were not taken seriously. Rather than receiving support, I often felt dismissed and was even accused during one meeting of exaggerating the vehicle’s problems, which was extremely upsetting and unprofessional. I attempted to resolve the situation through Porsche Cars North America by communicating multiple times with Jeff Stokes, PCIC Regional Specialist. Despite initial assurances that the matter would be reviewed, the response felt more like an effort to defend the dealership and minimize the problems rather than fairly address my concerns. I also contacted McGovern Auto Group, providing detailed explanations of both the vehicle defects and the dealership’s handling of the situation. Unfortunately, those efforts resulted in little response or meaningful resolution. The entire experience became extremely stressful. What should have been a straightforward process of addressing legitimate vehicle defects turned into a prolonged struggle simply to have my concerns acknowledged. At one point, after a particularly difficult interaction, the stress affected my health and left me physically unwell. No customer should experience that level of stress when trying to resolve vehicle problems. After nearly two years of ongoing issues, I am relieved to no longer have this vehicle. The 2024 Porsche Cayenne I leased became one of the most disappointing automotive experiences I have ever had, and the handling of the situation by both dealership and corporate representatives made it worse. In my opinion, the conduct and handling of this situation by Chris Alvis, Aaron Geiger, and Jeff Stokes reflects poorly on the Porsche brand and the wider Volkswagen Group. Their handling of this matter demonstrated a lack of professionalism, accountability, and respect toward a customer trying to resolve legitimate concerns. Based on my experience, I would advise customers to exercise caution when dealing with the individuals mentioned above. During my interactions, I often felt that information was misrepresented and that my concerns were not addressed transparently, making it difficult to trust the process. Because of this experience, I cannot recommend Porsche vehicles, Porsche South Shore, or the McGovern Dealership network. A luxury brand should stand behind its products and treat customers with professionalism and respect when issues arise. Unfortunately, that was not my experience. I hope Porsche corporate leadership takes situations like this seriously and evaluates how customer concerns are handled at both the dealership and corporate levels, as experiences like this ultimately reflect on the entire brand. More