Porsche West Houston

West Houston Porsche worked hard to ensure my experience was in line with my expectations. The general manager, Gilbert took the time to contact me directly to provide that first class touch. was in line with my expectations. The general manager, Gilbert took the time to contact me directly to provide that first class touch. More

A Cautionary Tale for Porsche Customers: Disappointing Experience at Porsche West Houston I’ve been a loyal Porsche West Houston customer for years, entrusting them with several high-performance vehicl Experience at Porsche West Houston I’ve been a loyal Porsche West Houston customer for years, entrusting them with several high-performance vehicles, including my GT2RS and Cayenne Turbo. Until recently, I had no complaints. However, my recent experience has been beyond frustrating and deserves to be known to protect other customers from similar treatment. I brought my Cayenne Turbo in for a front drive shaft and front differential replacement—a repair that, under normal circumstances, should not have taken more than a few weeks. Instead, my vehicle sat on their lot for nearly a year. Yes the refurbished differential arrived late (not a year) but it demonstrated no mechanical problem. When I finally picked it up, I discovered numerous issues that were not present when I brought the car in: • All coolant leaked out while driving home. • Broken vacuum hoses triggered a Check Engine light. • A broken ride height sensor. • A gasoline leak on the left fuel injector rail, which poses a serious fire hazard. These damages necessitated multiple towing trips back to the dealership, creating significant inconvenience and additional costs. Despite paying over $5,000 for their services, Porsche West Houston refused to accept responsibility for the new damage and dismissed the factory warranty on the new parts. Their management General Manager, Marianna Brasel attempted to deflect blame by falsely claiming that the age and mileage of the vehicle caused these issues, which is simply untrue. I personally re-installed the entire intake manifold and clearly demonstrated that the spontaneous breaking of hoses or pipes did not occur due to age. This was purely a result of their technicians’ mishandling of my vehicle. It is clear that Porsche West Houston’s service department is limited in their technical ability, raising serious questions about the end quality of their work. Critical safety checks—such as inspecting for fuel leaks or other damaged components—were completely neglected. If you value your safety and your vehicle, I strongly recommend avoiding Porsche West Houston for any service needs. This experience has been a disappointment for a brand that claims to represent luxury and excellence. More

A Cautionary Tale for Porsche Customers: Disappointing Experience at Porsche West Houston I’ve been a loyal Porsche West Houston customer for years, entrusting them with several high-performance vehicl Experience at Porsche West Houston I’ve been a loyal Porsche West Houston customer for years, entrusting them with several high-performance vehicles, including my GT2RS and Cayenne Turbo. Until recently, I had no complaints. However, my recent experience has been beyond frustrating and deserves to be known to protect other customers from similar treatment. I brought my Cayenne Turbo in for a front drive shaft and front differential replacement—a repair that, under normal circumstances, should not have taken more than a few weeks. Instead, my vehicle sat on their lot for nearly a year. Yes the refurbished differential arrived late (not a year) but it demonstrated no mechanical problem. When I finally picked it up, I discovered numerous issues that were not present when I brought the car in: • All coolant leaked out while driving home. • Broken vacuum hoses triggered a Check Engine light. • A broken ride height sensor. • A gasoline leak on the left fuel injector rail, which poses a serious fire hazard. These damages necessitated multiple towing trips back to the dealership, creating significant inconvenience and additional costs. Despite paying over $5,000 for their services, Porsche West Houston refused to accept responsibility for the new damage and dismissed the factory warranty on the new parts. Their management General Manager, Marianna Brasel attempted to deflect blame by falsely claiming that the age and mileage of the vehicle caused these issues, which is simply untrue. I personally re-installed the entire intake manifold and clearly demonstrated that the spontaneous breaking of hoses or pipes did not occur due to age. This was purely a result of their technicians’ mishandling of my vehicle. It is clear that Porsche West Houston’s service department is limited in their technical ability, raising serious questions about the end quality of their work. Critical safety checks—such as inspecting for fuel leaks or other damaged components—were completely neglected. If you value your safety and your vehicle, I strongly recommend avoiding Porsche West Houston for any service needs. This experience has been a disappointment for a brand that claims to represent luxury and excellence. More

Excellent and prompt service. Every experience at this dealer has been great; the buying experience, the follow up and the service. Every experience at this dealer has been great; the buying experience, the follow up and the service. More

By far the worst - 5 months to get the paperwork to the DMV - NO COMPENSATION. Literally the work was returned several times for basic info like the SALE PRICE!! DMV - NO COMPENSATION. Literally the work was returned several times for basic info like the SALE PRICE!! More

Kurt and the team were fantastic the whole way through. The car was priced right, purchase process was very smooth and never pressured me on anything. The car was priced right, purchase process was very smooth and never pressured me on anything. More

Good service Good people. Pleased with efficiency of getting things done. Auto appears to be good. Enjoy the drive Pleased with efficiency of getting things done. Auto appears to be good. Enjoy the drive More

Rashid was awesome. Super knowledgeable about the car and was able to answer all of my questions. The car is amazing. Thanks again. Super knowledgeable about the car and was able to answer all of my questions. The car is amazing. Thanks again. More

Danielle Mercado did great with us, very respectful and friendly. She explained us all the car’s features and the financial options. friendly. She explained us all the car’s features and the financial options. More