Porsche West Houston

Great customer service and attention to detail. Loaner car was terrific. Highly recommend and will have more service done. Loaner car was terrific. Highly recommend and will have more service done. More

Tyler in the service department was quick to respond to my needs and was able to get my car in the same day to be serviced. After service was complete, I was able to pick up the car the next day. Quick res my needs and was able to get my car in the same day to be serviced. After service was complete, I was able to pick up the car the next day. Quick response excellent service. More

I visited on 3/26 with financing already approved through my bank, and funding instructions had already been sent directly to the dealership. My sales rep, Luis Rengifo, reviewed my trade-in but pushed to tr my bank, and funding instructions had already been sent directly to the dealership. My sales rep, Luis Rengifo, reviewed my trade-in but pushed to try Porsche Financial instead. When they were unable to secure an approval, they then refused to move forward with my existing bank approval. He told me the finance manager still needed to call my bank to verify the approval, despite already having funding instructions. I was told they would follow up, but I never heard back. When I mentioned it might be best to go to a dealership more familiar with outside financing, he responded “okay, sounds good” instead of trying to assist. I ended up going to the Sugar Land location, where I received a $6,000 higher trade-in offer and they had no issue accepting my bank financing. Overall, this was a very disappointing experience due to poor communication and lack of professionalism. More

I had my first service experience at Porsche West Houston and it was seamless from start to finish. I brought my car in for a check engine light, a blown speaker, and an issue with the passenger A/C panel. M and it was seamless from start to finish. I brought my car in for a check engine light, a blown speaker, and an issue with the passenger A/C panel. My service advisor, Tyler, was excellent—he addressed all my concerns, kept me updated quickly, and provided a clear timeline for completion. Everything was covered under my CPO warranty, and I was able to reserve a rental car, which made the process even easier. My car was ready in just 3 days. Overall, a smooth and professional experience. Very happy with the service and repairs! More

I love this dealership. It’s beautiful, clean, comfortable, and convenient…and scheduling is always easy! Daniel Castillo is my service advisor and I can’t say enough great It’s beautiful, clean, comfortable, and convenient…and scheduling is always easy! Daniel Castillo is my service advisor and I can’t say enough great things about him. He makes everything easy to understand and keeps me involved in the process with updates and overall great communication. Setting up a loaner car was simple, but what I really love about Porsche is that they will even pick up my car and deliver it to me, if I don’t have time to run it in. It doesn’t get much more convenient than that! When it’s time to get into my next new car, I will DEFINITELY buy it from Porsche West Houston! More

As usual, I had another great experience at Porsche of West Houston. Will Spires made my second delivery seamless and enjoyable—his professionalism and attention to detail never go unnoticed. I also wo West Houston. Will Spires made my second delivery seamless and enjoyable—his professionalism and attention to detail never go unnoticed. I also worked with Tyler Swalina in service for a rim repair, and despite not having an appointment, he was incredibly efficient in getting me into a loaner and taking care of everything quickly. Highly recommend both Will and Tyler for their exceptional service. I’ll definitely continue coming back. More

It's not a service, it's an experience what they offer, they know what they’re doing you really field like a Porsche they know what they’re doing you really field like a Porsche More

I would like to express my sincere appreciation to Luis Renjifo for his excellent service and professionalism during my visit to Porsche West. From the very beginning, he was extremely kind, patient, Renjifo for his excellent service and professionalism during my visit to Porsche West. From the very beginning, he was extremely kind, patient, and attentive, making sure to answer all my questions and provide outstanding customer service. His knowledge, dedication, and friendly attitude made the entire experience very pleasant. It is truly a pleasure to meet people who represent the brand so well and who go the extra mile to deliver exceptional service. Thank you, Luis, for your great work and commitment. More

Staff are attentive and accommodating, Tyler is always ready for whatever I need and Khalil keeps an eye out for our next purchase ready for whatever I need and Khalil keeps an eye out for our next purchase More

The car wash service isn’t very good. Seems they rush to clean and lightly wipe leaving water stains on the car. A drive thru car wash does better work than the service here. They don’t w Seems they rush to clean and lightly wipe leaving water stains on the car. A drive thru car wash does better work than the service here. They don’t wipe the dash nor the center console/cup holder. Now so they open the trunk to clean. More