Porsche of West Houston - Service Center
Houston, TX
120 Reviews of Porsche of West Houston - Service Center
tire change david was excellent as usual in getting the service done. tire was ordered; i brought the car in at 7 and it was done at 12. porsche drove me back t david was excellent as usual in getting the service done. tire was ordered; i brought the car in at 7 and it was done at 12. porsche drove me back to my office after dropping car off. always excellent and professional service from all of west houston porsche service guys! More
Great service Excellent service from advisors Cody and John! My 2017 Macan had to have it's PCM updated and this solved some issues and now is functioning fine. Joh Excellent service from advisors Cody and John! My 2017 Macan had to have it's PCM updated and this solved some issues and now is functioning fine. John was persistent and made sure that it was done correctly. Cody as well handled my recent regular service and seamlessly included a repair of a steering column noise along with a fuel filter recall notice. Couldn't hope for better service! More
Always great customer service I always receive friendly and helpful service when I take my car in. The issues are always addressed and the charges are fair and well explained. I always receive friendly and helpful service when I take my car in. The issues are always addressed and the charges are fair and well explained. More
Good Service Overall The service advisor David was knowledgeable, detailed, and informative in repairing my hybrid Cayenne. Even though it took three service attempts, he The service advisor David was knowledgeable, detailed, and informative in repairing my hybrid Cayenne. Even though it took three service attempts, he finally got it right and I don't have anymore engine fault light or emissions issues. More
Sales and Service Excellent experience with Errol Hughes during the purchase of 3 new cars. David Riddle has always been very professional and courteous with service an Excellent experience with Errol Hughes during the purchase of 3 new cars. David Riddle has always been very professional and courteous with service and support. Highly recommend these guys. Cody Zerbec has gone above and beyond as well. More
Excellent service Always available to get appointment . Repairs and service made in a timely manner. I have used this dealership for over 20 years because I trust the Always available to get appointment . Repairs and service made in a timely manner. I have used this dealership for over 20 years because I trust them to perform the proper repairs or service. More
Problem corrected Engine light on so called service and David set me up with a prompt appointment. Issue corrected at no cost as under warranty. Only complaint is tha Engine light on so called service and David set me up with a prompt appointment. Issue corrected at no cost as under warranty. Only complaint is that no loaner car was available. More
Great blown out tire repair! I recently had a tire blow out on my Cayman S PDE1. I immediately placed a call to Cody Zerbec, assistant service manager, to let him know. He advised I recently had a tire blow out on my Cayman S PDE1. I immediately placed a call to Cody Zerbec, assistant service manager, to let him know. He advised me to bring the car in right away and they would take care of it. Cody offered to have my car towed to the dealership. I also spoke with Mario Pedone, parts manager, who immediately called to let me know they had a replacement tire in stock. Shortly after, my car was at the dealership and on the lift, where they discovered another tire had a problem and needed to be replaced. That tire would have to be ordered, arriving the next day, so Cody offered me a loaner car. This experience, just like my prior dealings with this dealership, was just great. Cody and Mario have always been just tremendous to deal with and I have always been very satisfied with both the service and the professionalism. I only bring my Porsches to Porsches of West Houston. More
Poor and unacceptable service. Drop my car off to service because I had a nail on my right rear tire and needed an oil change too. Big mistake!! They did not replaced it and invoice Drop my car off to service because I had a nail on my right rear tire and needed an oil change too. Big mistake!! They did not replaced it and invoice it out as though a brand new tire was put in on the right rear. When I found out that they did NOT; I called service; they claimed the mechanic got confused and replaced left rear side bc he found out there was another hole on the left and replaced left rear side instead. Another lie bc all my tires have the same wear and the DOT on both rear tires are same from manufacture date with right rear still have the hole from the nail. On top of that; they stole my sunglassses out of my club compartment. It's sad to see Porsche service has such pride in cheating customer. They have lost my trust completely even after they have corrected the problems the second time. More
I agree with most of the posts that when walking into the dealership you do feel very ignored. Then when you do get some service they are very rude and talk to you like you're wasting their time. We brought dealership you do feel very ignored. Then when you do get some service they are very rude and talk to you like you're wasting their time. We brought our car in to get serviced and after a month of having our car they couldn't figure out how to fix the car. We always had to call them about the status of the car and of course we would have to leave a message and wait a couple days before we get an answer back. Well long story short, they've had our car for almost 6 months and is now telling us we have to pay $4000 for parts they changed but yet the car still has the same problem or pay to have more parts to be changed but can't guarantee me if that will fix the problem. Stay away from this place! Of course they will treat you nice if you're buying a car but after that they don't care much about how you're treated. More