Porsche Westlake

Very good service for maintaining my Porsche Cayenne in Rusnak/Westlake Porsche! They were very accurate with my orders, and I highly recommend this to anyone! Rusnak/Westlake Porsche! They were very accurate with my orders, and I highly recommend this to anyone! More

As always treated with the utmost of respect Problem could not be duplicated, but not for lack of trying. Given a wonderful car to drive. My car was cleaned impeccably. Always a pleasure to de Problem could not be duplicated, but not for lack of trying. Given a wonderful car to drive. My car was cleaned impeccably. Always a pleasure to deal with this service department. More

Failed Sales Experience Walked in and walked around the dealership for 10 minutes, no one approaches me and my dad. Finally i had to asked to see a sales person. A woman show Walked in and walked around the dealership for 10 minutes, no one approaches me and my dad. Finally i had to asked to see a sales person. A woman showed up. She gave me a look as if i cannot afford a porsche. I told her what i wanted. showed her the ad from their webite. She takes out her giant iphone to take a picture of the website on my iphone. I waited outside so she can rushed into her sales manager office for discussion. I was just standing their with my family. It was so strange. I never bought a car standing up and there are empty offices/desks everywhere. She ran out, told me that car i want is pushed into service. Cant sell it to me. Told me to buy something else I dont want. Gave me the discount i dont want. SO I LEFT. More

Greg Austin At the time of leasing the finance manager Greg Austin told me that the annual maintenance fee is $1800/year and when I got surprised about the price At the time of leasing the finance manager Greg Austin told me that the annual maintenance fee is $1800/year and when I got surprised about the price he said “I am going to put it on a contract black and white, no gray area”, comforting me to believe him. He suggested to add the payment to my monthly payment for extra $150 per month which I took his advice. After a year when I took my car for the first year maintenance to another Porsche dealership I came to find out the first year service cost was less than $300 and the cost for the second year was less than $500. So I went back immediately to Greg Austin to speak with him shockingly enough he laughed at me and he said it’s not on the contract leaving me believe I was ripped off and was lied to which was the last thing I could expect from such brand like Porsche. I perfectly understand the nature of sales and working off of a commission, however the extent he took this to was way out of anyone’s imagination . ($1800 x 2 vs $300 + $500) Since then I’ve been telling all my family members and friends not to deal with this establishments for any purposes, sales nor service. More

Skip was great It took a lot of work but Skip kept at it until we finally got Pirsche Connect traffic working. Porsche needs to do a better job of making traffic wo It took a lot of work but Skip kept at it until we finally got Pirsche Connect traffic working. Porsche needs to do a better job of making traffic work on the nav system. More

Recall service on my Panamara My service advisor Skip was fantastic He was great on following up Very friendly with a good attitude He did not push extra work or other costly My service advisor Skip was fantastic He was great on following up Very friendly with a good attitude He did not push extra work or other costly services More

Efficacious My first customer experience with Ruznak Auto was tremendous thanks to Eric Blackmer and the great work of the service center. I was in and out. Not My first customer experience with Ruznak Auto was tremendous thanks to Eric Blackmer and the great work of the service center. I was in and out. Not only am I happy with my 718 Boxster but knowing that it will be well taken care of while in the service make me smile. Thanks Eric for your exceptional service More

Great customer service I took my car in for service yesterday, with Steve Ellis as my service advisor. He is without question the best in the business. Every time I've dealt I took my car in for service yesterday, with Steve Ellis as my service advisor. He is without question the best in the business. Every time I've dealt with Steve over many, many years and vehicles I am extremely pleased with the fantastic results. He stays on top of every aspect of the work, I always know what's going on, and have never had a single unexpected surprise. It doesn't get any better than this More

Eric Blackmer is awesome! Eric Blackmer and the whole service team are solely focused on delivering an optimal customer service experience - and they always succeed! Thank you Eric Blackmer and the whole service team are solely focused on delivering an optimal customer service experience - and they always succeed! Thank you very much! More

Smooth Took my 991 4s in for warranty work.From making the appointment to pick-up, everything went very smooth.There is a dealer about 15 minutes from where Took my 991 4s in for warranty work.From making the appointment to pick-up, everything went very smooth.There is a dealer about 15 minutes from where I live, but I drive an hour to Rusnak because of their professionalism. Highly recommend. More