Back

Porsche Westwood

Westwood, MA

3.8
118 Reviews

411 Providence Hwy, Rt. 1 " The Automile"

Westwood, MA

02090

Directions

By Type

Showing 118 reviews

February 14, 2024

I purchased my Tiguan at this Dealership and the Salesman, Jeff Marquis was helpful and knowledgeable as was the Pre-Owned Manager, Paul Maranian. I would highly recommend this dealership. More

by Sandy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Marquis & Paul Maranian
Feb 16, 2024 -

Porsche Westwood responded

We're delighted to hear about your positive experience purchasing your Tiguan with Jeff and Paul. Thank you for recommending our dealership. We appreciate your feedback and your recommendation!

October 21, 2023

Service was outstanding! Completely explained all work required and completed. I would highly recommend this dealership. More

by Lynn
Recommend Dealer
Yes
Employees Worked With
Sharif Campbell
Oct 24, 2023 -

Porsche Westwood responded

It's great to hear you had an outstanding experience with Porsche Westwood Service. Clear explanations and completing all the necessary work are essential aspects of a positive service experience. Thank you for sharing your recommendation. We appreciate your business. We look forward to assisting you in the future.

October 13, 2023

I recently purchased a pre-owned vehicle from Porsche Westwood. Exceptional customer service and Jeffrey did everything in his power to make the process as smooth as possible for me. Highly recommended! More

by JS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeffrey Marquis
Oct 17, 2023 -

Porsche Westwood responded

Thank you for your recommendation! It's great to hear that you received exceptional customer service during your recent pre-owned vehicle purchase at Porsche Westwood. We're delighted that Jeffrey went above and beyond to make the process as smooth as possible for you. Your satisfaction and positive feedback are important to us, and we're here to assist you with any further needs or questions you may have. Thank you for choosing us!

July 12, 2023

I got my Porsche Macan S serviced and was blown away by the treatment I received. All the staff bent over backward to provide a wonderful experience. I was kept comfortable during my wait and constantly u More

by Kathyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharif Campbell
Aug 14, 2023 -

Porsche Westwood responded

Thank you for the Five Star review and for choosing Porsche Westwood! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We appreciate your business and look forward to the pleasure of serving you again.

April 03, 2023

I recently bought a brand new Porsche Cayenne from Porsche Westwood. The overall process was very smooth. The team at Porsche Westwood is excellent, they were transparent and friendly. I would recomme More

by lekha.oberoi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Suh
Apr 06, 2023 -

Porsche Westwood responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 14, 2023

I recently purchased a car from Porsche Westwood from out of state and had a great experience. Everyone was very helpful throughout the whole process, especially John Suh who took the time to send me videos More

by evagwallace
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Suh
Feb 16, 2023 -

Porsche Westwood responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

December 31, 2022

LISTING AS CERTIFIED PRE-OWNED WITHOUT CERTIFICATION COMPLETION. There has been several complains about this dealer of listing vehicles as Certified Pre-Owned (CPO) without doing the certification. More

by Ammar
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
John Suh
Jan 02, 2023 -

Porsche Westwood responded

Hi Ammar, As one of the largest Certified Pre-Owned Porsche dealers in the northeast, we pride ourselves in the quality of our vehicles. We serve customers all over the country on a regular basis. I believe it is unfair to conclude that we are a dealer that engages in a “questionable and despicable practice” of automotive sales in the instance you outline in your review. While we are not perfect and mistakes happen, I do believe it's fair to say that in a very competitive market for limited supply vehicles like Porsches, there will be times that we are not as fluid in the process as we intend to be. I apologize for your negative experience. I will review what happened with the sales team and make sure we prevent it from happening again. If you have any further questions, feel free to email me at drochefort@porschewestwood.com. Sincerely, Denis Rochefort General Manager

October 31, 2022

Requested an appraisal for my 2021 Carrera S from Juan Osorio. Received one quote by “mistake”. Then given another quote $10K less than original. Thoroughly do your research and shop around. More

by stempleski1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Osorio
Nov 02, 2022 -

Porsche Westwood responded

Hi John S, I am sorry you had a bad experience with your appraisal submission. There are so many factors that go into putting a value on a high end Porsches and sometimes values change quickly over the course of a month or two, as well as seasonality. We re-evaluate our purchase offers every 15-30 days. We are confident that we make purchase offers that are competitive in the market and we purchase many vehicles each month from clients. If you have any other issue than the appraisal amount or change in value, please feel free to reach out to me. Sincerely, Denis Rochefort, General Manager. drochefort@porschewestwood.com

Nov 02, 2022 -

stempleski1 responded

This is the ONLY issue… that was an $11K mistake! Value does not drop like a rock in 3 months. I don’t appreciate your rote response. An appraisal process is not complicated whatsoever. The 911 is a very desirable car and actually has appreciated due to the supply chain shortage. In good faith, I should have been offered the original appraisal to possibly gain new business. Not a great way to treat an interested customer, especially with a high end exotic vehicle like Porsche. Word of mouth is the best advertisement.

July 11, 2022

Went for service and the service staff is arrogant and disinterested in serving the customer. The simple task of recoding 2 keys took over 2 3/4 hours. The service rep told me I was all set and my car was More

by SealGrayBoxster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Johnathan Camacho, Jeremy Heskett
Jul 13, 2022 -

Porsche Westwood responded

We're sorry that the attempt to resolve your multiple pieces of keys to make them all work, we were unable to meet your expectations. If you would like please feel free to email me directly at jheskett@porschewestwood.com. Jeremy Heskett Service Manager Porsche Westwood

Jul 13, 2022 -

SealGrayBoxster responded

It was not multiple pieces there were 2 NEW keypads purchased from your Dealership. One did not work correctly because of sloppy workmanship! No excuse I fixed it myself and there is also NO excuse for not returning any of 7 calls that I made! Bad service, bad attitudes.

June 01, 2022

Great experience all around, Mark Webber was the best, finance lady was awesome, no complaints at all, Paul the man in charge of the used cars gave me what I wanted for my trade and we made a deal on the More

by pperella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Webber
Jun 09, 2022 -

Porsche Westwood responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

1
...