Porsche Westwood

Very Disappointing Experience I wish I could give them even a lower rating. I inquired about a car that they had in stock and initially they didn't accept my offer, which is perfec I wish I could give them even a lower rating. I inquired about a car that they had in stock and initially they didn't accept my offer, which is perfectly fine (I worked with Matthew Pinto by the way). Matthew reached out to me next day saying they can do the deal at my price BUT I have pay all in cash. I told him I'll do it by financing a portion of the payment. He gotten back to me on 07/24 saying that he got the approval from his management to sell the car with financing but I need to wire them the down payment and submit my credit application immediately. This was for a car that was promised to be a CPO but hadn't even started the CPO process at the time. I told him his money is ready as soon as the car completes the CPO process and I have the CPO report. I also offered him to leave a deposit in the meantime but I refused to submit a credit app and wire my down payment before the car is ready to be shipped. He eventually agreed to these terms and told me he would take a deposit from me during our call on 7/24. He even sent me a text saying that he's holding the car for me while he handles the paperwork (also sent me a photo of the car with sign on it saying "HOLD"). We hung up and he was supposed to give me a call in a few minutes to take my deposit but never happened. I sent him several texts, emails and called him numerous times to see what's going on but not a single response. They may have sold the car to someone else or might have gotten a better offer during that short period of time while not having my deposit yet. This is not really all that surprising. What's messed up is sending me a text with the "HOLD" sign on the car saying they were holding the car for me and then going silent and ignoring all my texts, emails, and calls. Unfortunately, this is not only about Matthew's extremely amateur and unprofessional salesmanship but also about the whole management taking part in it as well. I told Matthew several times that I had another car in consideration so if something goes wrong or if they don't want to accept my terms, he should let me know instead of wasting my time. A simple text saying "Sorry we sold the car to someone else" would have been sufficient. Absolutely the most shady dealership I have dealt with. Be aware! More

The service department is very nice however both times I was leaving the dealership my check engine light was on. I had to return for them to diagnose the issue. Dan the tech was very nice and Chad is great was leaving the dealership my check engine light was on. I had to return for them to diagnose the issue. Dan the tech was very nice and Chad is great to work with. More

The Porsche Westwood dealership has a very impressive inventory and wonderful staff. They are friendly and knowledgeable about everything they have. Lots of dealerships have staff that know their product inventory and wonderful staff. They are friendly and knowledgeable about everything they have. Lots of dealerships have staff that know their product but this dealership is full of individuals that love their product, they are enthusiastic, fun, brilliant people that love what they do. The vibe at the dealership is unlike anything I have ever experienced before. If you are in the market for a Porsche this is the place to go! More

Matt was awesome. Met our needs, was quick and efficient. Answered all our questions gave me a fair deal and is a great guy. Definitely recommend him! Answered all our questions gave me a fair deal and is a great guy. Definitely recommend him! More

Sean was able to find a slot to replace our tires as a very last minute request, and with a full schedule. This service slows us to be able to visit my elderly mother on a safe and secure drive. Masks are very last minute request, and with a full schedule. This service slows us to be able to visit my elderly mother on a safe and secure drive. Masks are ready and car is thankfully all set. Thank you Sean at Porsche Westwood! More

Extremely POOR Service Called the dealership about a car..spoke to Alex (Sales Manager).. made an appointment...... was called that the owner of the dealership's friend was Called the dealership about a car..spoke to Alex (Sales Manager).. made an appointment...... was called that the owner of the dealership's friend was interested in the car and he had first dibs....OK... fair.. they called.... said they would tell me by 4PM that evening if the friend would take it... no call.... made an appointment online for 2:30 (BTW don't bother with the online system... no one is talking anyone at this dealership) Called the next day.... left a message..... no call back..... called again... finally spoke with Alex.... said for sure by noon...... noon... no call..... called about 1:30 PM .... spoke with another sales person who finally told me the car had been sold...... still haven't heard from Alex..... If this is how one is treated before the sale.... I can ONLY IMAGINE after! More

Easily the best dealership I have ever purchased from. They took the time to educate me which made me comfortable to make the purchase. true professionals!!!! They took the time to educate me which made me comfortable to make the purchase. true professionals!!!! More

The service department is one of the best. Very responsive and extremely customer service oriented. I never get the sense that they are trying to take advantage and make me pay for services that I responsive and extremely customer service oriented. I never get the sense that they are trying to take advantage and make me pay for services that I don’t need. Truly honest people, plus Chad is FANTASTIC! More

Very nice dealership excellent customer service and John Suh was very knowledgeable and professional salesman Throughout the process. I had a great experience purchasing my vehicle at this Dealership and Suh was very knowledgeable and professional salesman Throughout the process. I had a great experience purchasing my vehicle at this Dealership and I highly recommend it. More

Work on vehicle took too much time to complete. Parts were not saved for customer vehicle not cleaned inside and pass seat not repaired cleaned as requested were not saved for customer vehicle not cleaned inside and pass seat not repaired cleaned as requested More