Porsche Woodland Hills - Service Center

The service dept is very well run and the writers are all very knowledgeable. Jacob the Service Manager, is always available for questions. The entire service team is very communicative. very knowledgeable. Jacob the Service Manager, is always available for questions. The entire service team is very communicative. More

Frank is terrific. Very engaged with the customer. Separately, I would say the car wash could have been better: windshield was not perfect like all else. The vid Very engaged with the customer. Separately, I would say the car wash could have been better: windshield was not perfect like all else. The video filmed and described by the technician is a great idea. More

very happy with all aspects of the service ,waiting area ,and personal touch a real pleasure to work with this dealership! i will highly recommend it to my friends. ,and personal touch a real pleasure to work with this dealership! i will highly recommend it to my friends. More

wonderful, helpful, efficient! Frank was personable and professional. Porter who took my car was great - and Daniella at coffee bar was amazing. Truly great experience. Frank was personable and professional. Porter who took my car was great - and Daniella at coffee bar was amazing. Truly great experience. More

The sales team is exceptional, but the service team needs improvement, particularly in terms of responsiveness and proactiveness. I had to visit the dealer four times for the same issue, leaving my vehicle w improvement, particularly in terms of responsiveness and proactiveness. I had to visit the dealer four times for the same issue, leaving my vehicle with the service department for a week with no resolution, despite the issue being under warranty and the resolution being known and recurring.. I wasted a significant amount of time going back and forth for the same problem that should have been resolved under warranty. Needless to say, it was very disappointing and quite frustrating. The part that was the most frustrating was "the kicking the can down the road" part. I am not sure if it was because the vehicle was not purchased there or some other reason, but the extent to which I had to endure to resolve the issue was unacceptable. The expectation, regardless of where the vehicle was purchased, should have been resolution and not deferred resolution, whereby the selling dealership had to place multiple calls to get this resolved with Woodland Hills. It should never have come to this, where the customer experience was impacted due to the lack of being proactive, poor responsiveness, and not being customer-centric. The issue was resolved in one day after a month. I am glad that my problems are now resolved, but it has eroded my confidence in the brand and its service department, as it should not have taken 4 weeks to resolve the issue I experienced. . More

I couldn't have gotten better service. From our first encounter when I was buying my Porsche, and had to fix a few things before I drove it off the lot to this time, Chris Carrol has been From our first encounter when I was buying my Porsche, and had to fix a few things before I drove it off the lot to this time, Chris Carrol has been an ideal person to work with. He's patient, he listens. I've felt taken care of the entire time. I've been so impressed with my experience at Porsches, but Chris has made it feel like home turf and a place I can truly trust. I also thought the video I was sent of the technician diagnosing my car was incredibly helpful. I’ve never seen that before and it was awesome. Thanks again! More

As always fantastic experience from the moment you drive up, get helped by the service advisor (Chris C rocks), sip a latte, get an Uber and later pick up your ride again. up, get helped by the service advisor (Chris C rocks), sip a latte, get an Uber and later pick up your ride again. More

Kevin Gonzales did a fantastic job. The quality of service at this Porsche dealership is much higher than what I received from Mercedes with my AMG. At Porsche Woodland Hills I was help The quality of service at this Porsche dealership is much higher than what I received from Mercedes with my AMG. At Porsche Woodland Hills I was helped the moment I drove up, offered into a nice loaner car, offered coffee multiple times, and even received a video walkthrough of the service from my tech describing the measurements taken and service performed. Thank you to the team! I'll definitely be back for future service. More

Chris is consistently excellent and knowledgeable. His attention to detail and follow-up is a huge plus for the dealership. His attention to detail and follow-up is a huge plus for the dealership. More

Have always used Porsche Woodland Hills and this service with Frank was as top notch as always. Above and beyond, great communication, friendly, took care of things quickly, and couldn't ask for more. W with Frank was as top notch as always. Above and beyond, great communication, friendly, took care of things quickly, and couldn't ask for more. Will certainly use them again for my next service. More