Porsche Woodland Hills - Service Center

PROBABLY ONE OF THE WORST EXPERIENCES I HAVE EVER HAD AT A DEALERSHIP. I TOOK MY 991.1 GT3 WITH A CUP FRONT END FOR A SIMLE ALIGHMENT. THE VEHICLE WAS GIVEN TO THE PORSCHE WOODLAND HILLS IN PERSON CONDITION A DEALERSHIP. I TOOK MY 991.1 GT3 WITH A CUP FRONT END FOR A SIMLE ALIGHMENT. THE VEHICLE WAS GIVEN TO THE PORSCHE WOODLAND HILLS IN PERSON CONDITION WITH NO SCRATCHES, OR BROKEN BODY PARTS. AFTER WAITING AT THE DEALERSHIP FOR 4 HOURS, I RECIEVED THE VEHICLE. AFTER LOOKING AT THE VEHICLE I NOTICED THE FRONT END SCRAPED, LIP DINGED, AND MY CUP FLARE TABS BROKEN, ALONG WITH PPF LIFTING, SINCE IT WAS 4PM BY NOW. MY SERVICE ADVISOR LEFT, THE MANAGER HAD LEFT, I WAS GIVEN ANOTHER ADVISOR WHO TELLS ME, LETS GET YOUR PAPERWORK READY. SO YOU CAN PAY YOUR INVOICE. WITHOUT ANY CONCERN TO THE DAMAGES DONE TO THE VEHICLE. SIMPLY TELLS ME, " I CANT LET THE VEHICLE LEAVE WITH A BALACE" SO, I PAID. AND WAS TOLD THE MANAGER WOULD CALL ME FIRST THING. WELL IT WAS NOW 12:30PM I HAVENT GOTTEN ANY CALL. SO I DROVE TO THE DEALERSHIP. MANAGER WASNT HAPPY TO SEE ME AT ALL. DIDNT ONE TAKE RESPONSIBILITY OF THE DAMAGES THEY CAUSED. MADE ME FEEL LIKE AN ABSOLUTE USELESS INDIVIDUAL. TELLS ME WE CAN SEND IT TO OUR BODY SHOP AND THEY CAN REPAID THE BROKEN BUMPER TABS WITH PLATIC WELDING. WELL KIND SIR, I DIDNT BRING YOU THE VEHICLE WITH PLASTIC WELDED PARTS. ANYWAYS I LEFT. AND I WILL NOT BE TAKING IT THEIR BODY SHOP. I REFUSE TO DEAL WITH THIS DEALERSHIP. I RECOMMEND TO EVERYONE TO STAY CLEAR OF THIS WAY, IT IS NOT WORTH THE HEADACHE! A SIMPLE APOLOGY AND TAKING RESPONSIBILITY WOULD HAVE BEEN MORE THAN ENOUGH. More

Excellent service department. Everyone is on top of their game to make sure that you are taken care of and all of your problems and concerns are addressed. Everyone is on top of their game to make sure that you are taken care of and all of your problems and concerns are addressed. More

Service and Admin staff very friendly and helpful during my visit. Beautiful dealership with great coffee bar and awesome Porsche design store. my visit. Beautiful dealership with great coffee bar and awesome Porsche design store. More

Chris took care of all my needs and kept me informed on the progress of the service call! Great service! Thanks! the progress of the service call! Great service! Thanks! More

I had an outstanding experience with the service team at Porsche. From start to finish, the level of professionalism, communication, and attention to detail was top-notch. The entire process was seamless, w Porsche. From start to finish, the level of professionalism, communication, and attention to detail was top-notch. The entire process was seamless, with clear updates and a genuine commitment to customer satisfaction. My car was handled with great care, and I truly appreciate the extra effort to ensure everything was done right. If you're looking for exceptional service, I highly recommend them. I'll definitely be returning for future needs! More

The best and most respected place. They always treat you like family it’s always a pleasure They always treat you like family it’s always a pleasure More

Everyone is so helpful knowledgeable and kind especially my service advisor Jason He’s wonderful and always is available for all my questions and needs my service advisor Jason He’s wonderful and always is available for all my questions and needs More

Excellent customer service that goes above and beyond Friendly efficient staff that is communicative The reception bar is amazing Friendly efficient staff that is communicative The reception bar is amazing More

Kevin and Carlos were great and sensitive to my situation. Will go back again anytime! situation. Will go back again anytime! More

Mario was ready for me when I showed up for my appt. Jacob the service manager said hello. Gave me a loaner vehicle. My car was ready as promised and shiny clean. Fantastic experience. Jacob the service manager said hello. Gave me a loaner vehicle. My car was ready as promised and shiny clean. Fantastic experience. More