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Porsche of Huntsville

Huntsville, AL

4.1
6 Lifetime Reviews Review Dealership

3800 University Dr

Huntsville, AL

35816

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6 Reviews of Porsche of Huntsville

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December 28, 2020

"I have recently purchased a certified 911 Targa with very..."

- jrc

I have recently purchased a certified 911 Targa with very low miles from Porsche of Huntsville. They failed to honor there price quoted in text and despite that I worked with them after traveling from TN as they stated it was a local car, bought in Huntsville and owned by one family in Huntsville, THIS WAS NOT TRUE. With that, I worked with them thinking the bogus price quoted was an honest mistake of over $10k and that this was a quality well kept car that I could get good life from, that's exactly what they promoted as they meet me after hours and the 2 salesmen and finance coordinator painted an untrue picture. It only had 5k miles on the odometer. I find on Christmas day, the second time I had driven it, that the car is defective and is dangerous to operate. My local mechanic has instructed me not to drive it and my council advises me to work with the dealer, Century Automotive Group, which owns and operates all the upline vehicle dealerships on University Dr. if possible. I was told that it was a 3 owner with the same couple buying it back a few times; sounded strange but they they did a real acting job to make this seem believable. I find it to be a five owner, now 6, car that was registered and serviced in Chicago for its first years in total contrast to what the salesman and manager conveyed. The car was sold to me as a certified car but it has serious front end problems and when turning pops, cracks, and the front tires scrap on the pavement to the extent its wearing down the front tires outer sections in only 5,000 miles. I have now communicated well over a dozen times with the salesman Ray Diaz and on each occasion he denies a problem, I have just been sent onto his mgr. Jon. I haven't herd from Jon yet but I foresee the possibility that this may escalate to a court case for sales of defective products; in that. the salesman denies responsibility and will not act for mutual benefit or comitt to do right, he simply denies the whole thing. I realize that everyone makes mistakes but repeated errors, lack of concern for standing behind products, and apparent false clams concerning pricing and the history of this car seems more than coincident. I WOULD STRONGLY RECOMEND THAT ALL CONSUMERS SHOP ELSEWHERE, THIS PLACE SEEMS CRIMINAL TO ME. I will let you know if things resolve with Mr. Jon and if the dealer rectifies the situation. Please be careful here: unfair, untruthful, with a nice twist seems the operating model of this business. Please stand by; I will post updates and the outcome here and on Google periodically until conclusion. (You may wish to look at the consumer protection act of 97; it entitles a consume done wrong to receive 10 times the original purchase price for intentional misleading companies and this one, Century Automotive, is factually in violation)

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Recommend Dealer
No
Employees Worked With
Ray Diaz, Jon the sales mgr, and the finance mgr.
December 09, 2020

"Found the 911 of my dreams online, by accident, at..."

- wtrichmond

Found the 911 of my dreams online, by accident, at Porsche of Huntsville. Completed a "Get E-Pricing" form and was contacted by Bradley within 30 minutes. Bradley was very knowledgeable and helpful in answering my questions. Bradley was not on vacation the next week so he put me in Ray's hands. Ray was equally knowledgeable and we struck a deal. I drove down to Huntsville the next day and picked up my new 911! The paperwork was ready when I got there and the transaction was the smoothest car deal I have ever experienced. Ray spent all the time I needed familiarizing me with the new technology and told me to call if I ever had any questions. Bradley and Ray were the consummate professionals and great to deal with. Best car buying experience I have ever had by a wide margin!

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Recommend Dealer
Yes
Employees Worked With
Ray Diaz, Bradley Dale
March 05, 2020

"I highly recommend the service department at Porsche of..."

- C Wells

I highly recommend the service department at Porsche of Huntsville. Randy Carter and Jacob Holt consistently provide a great experience and high quality. The service work is always done correctly and the pricing has been very competitive to the market. This dealership is a valuable asset for the local community!

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Recommend Dealer
Yes
Employees Worked With
Randy Carter, Jacob Holt
May 24, 2019

"Small Dealership Huge Service"

- tboy58

Researched Porsche’s for over 6 months. When I was ready to pull the trigger - I contacted 8 Porsche dealers. To my surprise all the Dealers has consistently good service in sales. The first dealership I visited was Century in Huntsville. We visited unannounced and was warmly greeted and offered refreshments. Momentarily Brandon, the brand specialist, greeted us and accessed our desires. He kindly answered every question and took us on 2 test drives. He never pushed us for a decision or a timeline on purchasing. We also went to a closer Porsche Dealer and worked numbers but their huge corporate model adds fees, perma plate, phantom stamp which I didn’t want or request. When I asked to have them removed - I was told that they couldn’t be taken off- it was company policy. So we kindly exited. We returned to Century and Brandon worked with us the next 6 weeks until we pulled the trigger on a 2019 Macan S. The financing was seamless, without up-selling pressure. Brandon was very thorough with the delivery process and we left totally pleased with our new Macan. Century is a small Porsche dealership in terms of facilities and inventory compared to NASHVILLE or the Atlanta dealers. But Century is huge on service and making each customer feel valued!

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Recommend Dealer
Yes
Employees Worked With
Brandon
December 03, 2016

"Actung! Vee haff vays off making you pay..."

- Butchbutch

Prosche manuals say doing your service work at non-Porsche service shops is acceptable for warranty purposes, with proof. One can get an oil change with Mobil 0W40 and a proper filter for $128.00 at Express Lube, or can DIYS for about $75.00, which would cost about $350.00 at Porsche of Huntsville: the kicker is, Porsche of Huntsville, unless they do their absurdly expensive oil change, refuses to reset the reminder message, so it pops up with each engine start. So, the customer in effect pays $225.00 to reset the reminder. This arrogant mistreatment of the customer, which they claim is Corporate policy, is outrageous. My advice, shop for another marque and/or use another dealership.

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Recommend Dealer
No
Employees Worked With
Randy Carter
August 08, 2014

"Porsche of Huntsville is the best"

- keithjac88

I took my Cayman in for a tire installation, oil change, and general maintenance. They went out of their way to help with my selection of tires. They did not try to get me to pay for services I didn't need. All work was done quickly and professionally, This is what I would expect from a Porsche dealer, but Century has actually delivered. They even gave a loaner so I wouldn't have to juggle vehicles. Will definitely visit again when it's time to buy.

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Recommend Dealer
Yes
Employees Worked With
Randy Carter
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