Portsmouth Chevrolet

Below I have copied and pasted my recent e-mail to Erica Kinney, Sales specialist, to sum up my total experience with Portsmouth Chevy and all the wonderful staff that so surpassed my expectations in the pu Kinney, Sales specialist, to sum up my total experience with Portsmouth Chevy and all the wonderful staff that so surpassed my expectations in the purchase of my new vehicle. Thank you so much for everything! Dear Ms. Kinney, Where to begin? Over the last year and a half, I have known that I needed to consider getting another vehicle and down sizing from the maintenance of two vehicles, that were, due to age (i.e. 8yrs old), and although having been maintained regularly and kept in good running order, were beginning to mount up in repair costs related to the wear and tear expected with increasing mileage. I was looking at this as a dreaded chore with the thought of having to deal with dealerships and high pressure salesman, and, being a single woman, the vulnerability and uncertainty of compromising my financial limits to possibly wind up struggling to support a long term finance in a vehicle that might be less than what my original standards and goals were in meeting this expectation. i slowly began putting my feelers out last fall. Looked on line, talked with people, and started at the Toyota dealership in Epping. This turned out to be the start of what I had in my mind, to be the beginning of that dreaded chore. Had they worked with me in regard to my pre-set financial limits, which, we all have if we are responsible within our means, I most certainly would have left in a 2011 Toyota Tacoma. Nice vehicle, good product, but, to me, it paled in comparison to my "03" Silverado. I would have lived with it okay but, in the back of my mind, it still wasn't everything I was looking for. There were no incentives and in terms of trade in value on my "03" Wrangler and my "03" Silverado, they were substandard by at least $4,000.00. I spent the entire day there, had to bring both vehicles down for viewing and test drives and to make matters worse, they picked away at trivial issues in regards to the wear of the soft top, over 8 yrs, and POTENTIALS, not even current issues, but potentials of problems that might occur due to age, to justify their trade in values. NEVER DO THIS! They lost my business right at that juncture. Any issues, or POTENTIALS, they talked about, I knew could be managed in a few hours in their repo garage for little to no money and they would most certainly make up the difference on sale once the vehicles hit their lot. They even went as far as to insinuate my mechanic was doing work on the vehicles that were only costing me money and not resolving issues and that I shouldn't allow this. My mechanic happens to be a personal friend of mine and a neighbor. To me this was way out of line. And, to boot, the monthly payment on the Tacoma was over $100.00 more than what I had stated I could comfortably afford. I left feeling as though I had not met their expectations. There you have it! Needless to say, I was not looking forward to this venture, by any means, feeling that this encounter was just a prelude to what I was going to endure in the long haul of my search. A little over a week ago, I received an e-mail from my GM card indicating that I had a $2,000.00 topped off bonus points toward the purchase of a new GM vehicle. The site put me on line to several dealerships, including Portsmouth Chevy. Being a local dealership, and out of curiosity, I logged into what might be available for 2011 Silverado's knowing that, going into a new year, most dealerships will offer good deals to release the prior years stock. It brought up the 2011 Chevy Silverado LT, 4x4, extended cab, short bed, pretty much identical to what I had, except new, of course, for $27,717.00, after $5,005.00 rebate. Another incentive was a $1,000.00 trade in value not included in this. Well, I started to think. Wonder what I would get for a trade in on my vehicles, both GM products, and with the $2,000 bonus from my GM card, and with their incentives, that maybe I should look into it. I was VERY skeptical, and truthfully, was not looking forward to it based on my recent encounter with the Toyota dealership. I was going to Portsmouth last Sunday, 1/8/12, to return a Christmas gift at the Mall, so, I told myself, while you're down there, stop in and just talk to them. Stick to your guns, make it plain and simple and if it feels like pressure or intimidation, as politely as you can, just remove yourself. It turned out to be the BEST experience I could have EVER hoped for. The first person I encountered was John McSharry. He truly made it all possible and made it all work. I don't know if he could read my sentiments by my presentation, but, he greeted himself and asked if he could help me. I remember taking a deep breath and slowly and calmly explained to him my quest in the search of a new vehicle. At that point he asked me what I was comfortable with in terms of monthly payments. From there we went to work on things. No pressure, no driving prices up, no compromising. At every step he kept reassuring, we can do something for you. And, with all the team, they did! He spent several hours with me and, from start to finish, it was all about getting me what I came for. With 6,005.00 in rebates and a $13,000.00 trade in on my vehicles, they sent me home in a beautiful 2011 Chevy Silverado LT, 4x4, with 19 mi. on it, topped it off with gas and even took the trade in on my old Silverado, site unseen. The payment was $266.00 a mo., $16.00 more than my limit, however, all in all I was pleased with the trade off. On my way home, I realized that I had forgotten to mention the $2,000 bonus points on my GM card. I thought, oh, Linda, you messed up. Well, John had given me his cell number, so, I told myself, give him a call and just talk to him about it and see if there is something that it can be applied toward to make it up. This was about 5:30 pm or so. John said, well, let me make a call and if I can reach this person tonight, I will let you know if we can do anything. Your paperwork has not gone through yet, so, I'll see what I can do. Within 15 minutes, he called back and said, "Linda, we can do something for you with this. Come in tomorrow around 2:00 pm and we'll put together new sales agreement with ANOTHER $2,000.00 in rebate." Amazing, I was soooo happy. He could hear my elation on the phone, I'm sure. I told him he was my Christmas present, that I hadn't gotten one this year. I told him he should have a great evening knowing that he did something special for someone! I went back the next day and Jon Miele, another amazing person, who put my original paperwork together, went through it all with me again and, with the extra $2,000 rebate, it allowed me to afford the Paint and Fabric treatment and stay within my limit of $250.00 mo. Even better, it turned out to be $248.00 a month and I did get EVERYTHING, and even more than what I originally set for my goal. I never expected for this to happen this way. It really was all about getting me what I wanted, within my means, and no holes barred, I would leave there no more than totally satisfied. They would not settle for any less than that! I can't remember everyones name who helped me that day and the following day, but, I most assuredly want them all to know how grateful I am for their courtesy and patience in taking me through this. They even let my dog Tiger come in out of the cold while they handled the "03" Wrangler brought in for trade. I have much to learn with this new technologically advanced Silverado, but, I know I am only a phone call away from ANY assistance I might need now or in the future. I am telling everyone I know about it and my GREAT experience with Portsmouth Chevy and their wonderful staff. I told John, I am referring ALL of my relatives, (I come from a VERY large family), friends and acquaintances to them. I know this is a VERY long expletive of my experience with Portsmouth Chevy, but, I wanted to get it all in to make sure the fine details of my experience are noted and that the individuals who all played a part in this experience are all recognized for their service to me and how MUCH I appreciate their efforts in a successful, yet, first dreaded venture. I am in the health care profession, and, I know how often things go unnoticed and are taken for granted. I wanted to make sure that didn't happen here. Thank you so much for everything. I couldn't be happier! Sincerely, Linda & Tiger Morrissette More

i bought a $30,000.00 used chevy 1500 ltz, they put my wifes inspection month on it and once i registered it i took it back to install my birth month inspection sticker and they failed it for tint on the wifes inspection month on it and once i registered it i took it back to install my birth month inspection sticker and they failed it for tint on the front windows and they had just put a sticker on it 4 days earlier, i talked with a gentalman when i was there about my trade in truck and he bought it, no thank you for helping them sell it in less than a week on the lot. they do not appreciate there customers. there service department sucks. i will not recommend this dealership to anuone More

I had a great experience buying a Chevy truck. I never once felt pressured like I have at other dealerships. All my questions were answered and I felt very comfortable with my buy. Kevin was the best once felt pressured like I have at other dealerships. All my questions were answered and I felt very comfortable with my buy. Kevin was the best More

Kevin went above and beyond to help us get the car that we really wanted. He kept us in the loop every step of the way and made sure we new every option we could explore. The financial department also wor we really wanted. He kept us in the loop every step of the way and made sure we new every option we could explore. The financial department also worked very hard to make sure we got the payments that we needed. More

They never called me with updates. Parts they ordered "overnight" came in one week later, and without all the required wiring (requiring me to wait even longer for my car). No estimates given, though re "overnight" came in one week later, and without all the required wiring (requiring me to wait even longer for my car). No estimates given, though requested. Not friendly. Again, they NEVER CALLED ME TO COMMUNICATE - or even seem worried that my car has been there 3 weeks and still not fixed. No offer of loaner cars or anything. More

We have been talking about how decent the dealership has been since we left. My husband even said that he wished that he had purchased his most recent vehicle there. Key will be the first place we look ne been since we left. My husband even said that he wished that he had purchased his most recent vehicle there. Key will be the first place we look next time (although hopefully that won't be too soon) and we have ranted and raved to our friends about how well we were treated. Thanks to Josh and Brett for a great experience! More

I was very pleased with my experience with Portsmouth Chevrolet. I did most of my dealing over the internet. I did not find a better price after checking many dealerships. They guaranteed the best pri Chevrolet. I did most of my dealing over the internet. I did not find a better price after checking many dealerships. They guaranteed the best price and there was no price haggling which made the expereince wonderful. The sales and financial people made the final paperwork easy. My best experience ever in buying a new vehicle. I will definitely deal with them again in the future More

Had issue with truck after purchasing it (front bumber was not aligned). While trying to align it they put a big scratch in it. They were willing to fix it but I didn't trust them to do the work properl was not aligned). While trying to align it they put a big scratch in it. They were willing to fix it but I didn't trust them to do the work properly and paid out of pocket to get the bumber repainted. Also, they promise to give $100 for referalls however when I bought my truck 40K LTZ they would not give any money to the individual who referred me even after several requests. It seems that Portsmouth Chevrolet only cares about making an initial sale and does not consider return customers. More