Portsmouth Ford

Amazing Dealership. I have purchased many vehicles from Portsmouth Ford. Curt B has been amazing. I have purchased many vehicles from Portsmouth Ford. Curt B has been amazing. More

Kelly and all the staff we dealt with were friendly and helpful. Would highly recommend them to friends and family. helpful. Would highly recommend them to friends and family. More

Stephen was wonderful to work with. Very friendly and helpful. Took great care of all of the details Very friendly and helpful. Took great care of all of the details More

Informative, efficient, personalized sales experience. Highly satisfied and would recommend Portsmouth Ford to everyone looking for new or used car or truck. Highly satisfied and would recommend Portsmouth Ford to everyone looking for new or used car or truck. More

So this is two part review! So I purchased my vehicle last year with Tim! He had made the experience super easy and was able to get me into a car I just loved! Such a great expe So I purchased my vehicle last year with Tim! He had made the experience super easy and was able to get me into a car I just loved! Such a great experience my mom went in yesterday! Unfortunately we did not Tim was there we had to the pleasure to work with Kelly! He was just as great! I think this dealership is amazing and love coming here! Thank you guys! More

Great dealership Timothy DiBlasi was great to work with and always emailed me right away when i had any questions or concerns. and always emailed me right away when i had any questions or concerns. More

After our recent purchase of our F350, we have to bring it back for scheduled body work. They had our vehicle for two weeks and we didn’t hear a word from them after calling multiple times to figure out wh it back for scheduled body work. They had our vehicle for two weeks and we didn’t hear a word from them after calling multiple times to figure out what was going on and an estimate of when we would get out truck back no one had any idea what was going on with the truck. Service didn’t have a work order for it, sales had to recollection. Once they finally figured out what was going on at day 12 of having the vehicle it still had not been touched for repair they promised that Thursday or Friday of that week it would be done. My husband called back that Friday after again hearing nothing from them; no one had any idea what we were talking about… they called back and said it would be done on Saturday. My husband went down on Saturday to pick up his truck and again no one had any idea what or WHERE the truck was. After being there for 40 minutes they finally found the truck. I would not recommend Portsmouth Ford and I will not be back. More

Kurt our sales representative was awesome so laid back. Let us take all the time we needed on our own. Steve was not so great. He reminded us that he had another customer waiting. Why? Are they more imp Let us take all the time we needed on our own. Steve was not so great. He reminded us that he had another customer waiting. Why? Are they more important? So, he really rushed us through our final paperwork. More

I had the best car buying experience at Portsmouth Ford. From start to finish, they were totally transparent and made the entire process seamless. I couldn't be happier with my experience and highly recom From start to finish, they were totally transparent and made the entire process seamless. I couldn't be happier with my experience and highly recommend Portsmouth Ford. More

Going to this dealership was the biggest mistake I’ve ever made. I brought my truck in for some body repair and recalls. My truck was working when I dropped it off with very little issues especially for ever made. I brought my truck in for some body repair and recalls. My truck was working when I dropped it off with very little issues especially for its age. During the repair process, there were several days we couldn’t even contact anyone about the status. Once when my partner called, they thought they put him on hold but just sat him down and talked to their co-worker about their Christmas shopping for 20 min before he finally hung up. When I picked it up and drove off, I quickly noticed that the radio didn’t work. So before I even left the lot, I drove back and asked them about it. At that time, they admitted that they were aware that while doing an update to the sync system, it stopped communicating and broke. They also admitted that when I dropped it off, it was working fine. I couldn’t understand how they couldn’t grasp that if my sync system was working when I dropped it off and now isn’t, they broke it. I now have very little use of my truck; backup cameras gone, cruise control, high beams, climate control all gone. Radio and blue tooth, gone. I and my partner have tried multiple times to speak to the service department and they are the most unprofessional and rude staff I’ve ever encountered. They’re happy to take your money, but when they mess something up, they just want to remind you how big they are and how much money they make so they have a lot of attorneys. The service manager Derek was outright offensive and abusive stating that if I didn’t just drop the complaint from Ford, he would “make it go away” and told us their attorneys would be ready if we wanted to file a civil case. We don’t want to file a civil case or cause any issues, we just want the damage Portsmouth Ford and their mechanics caused to our truck fixed. Save yourself a lot of trouble and money and go anywhere other than here. You’ll be glad you did. More