To Whom it May Concern:
VERY UNSATISFIED BUYER!!! I purchased a brand new $40,000 F-150 in November of 2018. In August of 2019, so less than a year old, I was told my truck with only 12000 miles on it needs a new motor.
Now, because I was sold a truck with a junk motor I’m told by Ford I pretty much own the loss in valve because the vin history will show a motor replacement. I spoke with the sales manager at your location on multiple occasions with almost the same answer...other than trading the vehicle in and rolling the negative equity into another vehicle....so I can pay more interest on a new loan with the loss of value built from the old truck. SIGN ME UP! Real good customer service. No real trade assistance or taking ownership. The “We will see what incentives we can find to offset the negative equity” doesn’t work! That’s what you do when you buy and trade a vehicle with no issues. If there were true care and concern about/for customer service from Portsmouth Ford, you would own that this is/was a problem vehicle you sold and get me into another vehicle with no burden on the customer.
Here is another idea for customer service....when someone says they will call you back after they say they will see what they can do.....call them back! I called Friday and spoke with the sales manager, who was going to find the “incentives” to help find a solution. He said he would call back in an hour. AND....no reply, had to call back today. Although he was understanding and courteous, I requested the person above the sales manager. I was transferred to the general manager which went straight to voicemail. He called back once, and said he’d look into things. I had to leave two messages to get him to call me back after that.
I understand replacing the motor fixes the truck problem, I get it. It doesn’t fix the loss of equity I have in the truck or the total loss of value for me. I know you are a giant corporation and I’m just a number. But I will NEVER own another Ford. If you were true in giving great customer service and honoring your customers you would make this lease right and give the lost value back towards a replacement F-150, or take the truck back without me getting stuck holding the bag.