Portsmouth Used Car Superstore

Overall, a good experience, and I like my car. Overall, a good experience, but it started off rocky. I had pre-selected three vehicles to view and test drive. The first had a flashing airbag lig Overall, a good experience, but it started off rocky. I had pre-selected three vehicles to view and test drive. The first had a flashing airbag light, indicative of an issue. Second car had just arrived and was unavailable for test drive off the lot. Third car was my backup plan, and ultimately I hated the color. Kari showed me a vehicle similar to my second choice, but did not include spare tire? She showed me a different color Fiesta, third choice, which is the car I purchased. And I’m happy with it. Kari was new, so she did need to ask questions as we went through process, but that is much better than guessing, and part of the learning process. Best of luck to her. Kris was also helpful with financing and assisted me with call to insurance company. Got the payment I’d hoped for. Thank you. I was informed I needed to provide proof of income and residency. Follow up emails indicated I also needed personal references. I wish that had been mentioned that evening, as they would have been included when I faxed proof of income and residence. Over the weekend I was informed to call creditor for welcome call. They asked for the three references which I’d already provided in email upon request. Monday I received a call asking for insurance information, which had been taken care of the night of purchase. Call was intended for someone else, a Caitlin. So these made it seem a bit disorganized. However, overall, the people that assisted me were friendly, courteous and professional. And as mentioned, they assisted with calls to insurance and securing my loan. For that I’m thankful. Being prepared for my visit (preselected vehicles being ready, or at least letting me know in advance that they were not), and a few less emails and/or calls to streamline the process, would have resulted in a five star rating. This is also the second request for a review, which I completed after first request. Not sure why. More

Friendly and fair Logan is and has always been amazing at customer service and having a fast turnaround time for service. Matt is newer to me however very friendly and Logan is and has always been amazing at customer service and having a fast turnaround time for service. Matt is newer to me however very friendly and accommodating so far. My family always enjoys Travis as well. He’s very knowledgeable and takes care of his customers. More

Simple Process All interactions with Matt and other staff were very positive. They made the paperwork process very easy and straightforward. Our concerns were addres All interactions with Matt and other staff were very positive. They made the paperwork process very easy and straightforward. Our concerns were addressed politely and quickly. In More

Always a great car buying experience!" This is my second car that I have bought from Matty Vingeant and The Portsmouth Used Car Superstore. I came in with my sister so she could find a new This is my second car that I have bought from Matty Vingeant and The Portsmouth Used Car Superstore. I came in with my sister so she could find a new car and we both walked out with new cars! It's always a great experience with Matty V and the rest of the team. My credit was sub par but I knew that the guys would work their magic and get me into to a new car. Highly recommended!!! More

If you are looking for a straight forward, honest, respectful & professional person when car shopping, MattyV is absolutely the best. I cannot put into words how knowledgeable and courteous he is. He respectful & professional person when car shopping, MattyV is absolutely the best. I cannot put into words how knowledgeable and courteous he is. He listens to your wants and needs and finds multiple options/choices that would make a perfect fit. I have and will continue to purchase my vehicles through MattyV. If your looking for no hassle and a respectable stand up car salesman, MattyV is your guy. Thank you Matty as always for a great experience! You are truly an asset to the company. More

so happy i went to key auto late august i went into key auto to look at a vehicle. i was given a card from a friend to come in and see a salesman and take a test drive. i left th late august i went into key auto to look at a vehicle. i was given a card from a friend to come in and see a salesman and take a test drive. i left there an hr later with a 2014 silverado ltz with no credit! i love key auto. and my new ride. thanks guys. ill tell everyone i know to go there. More

Honest easy sales Issac and his managers made our car buying experience easy. They were upfront listened and helped us with our purchase. We would highly recommend this Issac and his managers made our car buying experience easy. They were upfront listened and helped us with our purchase. We would highly recommend this dealership and Issac. Down to earth kind service & people!!!! Refreshing!!! More

Great experience! I visited about an hour before closing time, interested in a particular Jeep, but when we arrived we were told it was already sold earlier that day. I I visited about an hour before closing time, interested in a particular Jeep, but when we arrived we were told it was already sold earlier that day. Isaac was able to pull a similar Jeep up and let me test drive it, and an hour or two later we were signing paperwork! I felt like Isaac and Kris were upfront and honest from the get go, and they were very personable! Thank you so much! More

All around good experience All around pleasurable experience the staff and mechanics where impeccable. The whole thing was just the dream. Highly recommend, as well as plan on g All around pleasurable experience the staff and mechanics where impeccable. The whole thing was just the dream. Highly recommend, as well as plan on going back. More