Post Oak Acura

I bought my vehicle here after shopping endlessly on the web. This staff is world class. I not only recieved the best price, they went at my pace and showed my husband and I everything there is to know abou web. This staff is world class. I not only recieved the best price, they went at my pace and showed my husband and I everything there is to know about our new acura. Ive been back and recieved a oil change. Their service prices are great and the customer service continued to be amazing...I have found the best dealership ever. Yay!!!! More

I had a terrible experience with another dealership in town and it soured me from even wanting to get a new car. However, having a 1 year old, I knew my little mini cooper would not fit my family anymore. town and it soured me from even wanting to get a new car. However, having a 1 year old, I knew my little mini cooper would not fit my family anymore. I had done a lot of research on midsize crossover suvs and was very interested in the Acura RDX. After my bad experience in which I was pressured into a corner and not allowed to leave, I was standoffish and told everyone at Acura that I would need time to make my decision and figure out how I wanted to finance the car. I visited and test drove on a Saturday and left after about two hours with no pressure and no hard selling. Matt was very smart and informed and he took us on a great test drive. He showed me what to look for and also told me about the smart electronics. I came back Wednesday morning to finalize which car I wanted and start on the paperwork. I left to go to some appointments and came back at about 4pm. We finished the paperwork and I drove the car away by 6pm. The owner was very nice and I had a great experience. I highly recommend them if you are looking for a laid back, low pressure situation. More

I purchased a used 2012 Sorento, as is, with no warranty, off their used car lot the end of Jan 2013. When it started making noises 4 months later upon going thru dips in the road I went in and talked with off their used car lot the end of Jan 2013. When it started making noises 4 months later upon going thru dips in the road I went in and talked with the General Manager John Bruton. We agreed the car had no warranty given or implied from them on the vehicle but he suggested as a gesture of good moral response that he would have his service department go over it and that we would split what ever bill the repair incurred at his cost so I would not incure a hugh repair bill. Upon inspection they suggested it sounded like a warranty item from Sorento and told me it wouldn't cost me a cent if I went thru the factory warranty on it. Which I did and it was repaired free of charge. The point I want to make was any other used car dealer would have held me to the letter of the law which was no warranty and would have charged me for the work needed at regular shop prices. The jesture they made of splitting the cost at their cost and then the honesty in telling me after their inspection how best to handle it has earned them my indorsement of A++ if I can give it that high. Billy Ray Young Keller Willams Realtor Tulsa, OK More

I went to Acura of Tulsa to look at the MDX. I was pleased that I didn't get mugged by a bunch of salesmen. I was greeted and offered the keys to several of the MDX's and allowed to drive and inspect pleased that I didn't get mugged by a bunch of salesmen. I was greeted and offered the keys to several of the MDX's and allowed to drive and inspect them at my leisure and without any pressure. Chris, the manager, was very helpful and answered my questions. I liked the way they handled the entire transaction. They gave me more for my trade-in than I expected and arranged the financing at an interest rate less than my bank. The entire transaction was a fun and enjoyable one. I really feel that they cared about my purchase and would continue to treat me well after the sale. They called me the next day to make sure I understood all the features and the navigation system. I really felt that my business was appreciated, and as a consumer, I knew that these guys went above and beyond to make my buying experience very pleasant. I believe this dealer has won a custmer for life and would recommend them to anyone. More

This is my 3rd Acura purchased from this dealership, and the most recent transaction occured two months ago in April of 2013. I don't know who others on this site dealt with by my experience was excellent. the most recent transaction occured two months ago in April of 2013. I don't know who others on this site dealt with by my experience was excellent. The pricing was fair (I shopped the prices online) and the purchase process was not pressured and efficient. Of course the car is new so I have not had it back for service, but I expect I will get the same courtesies as I received for my previous two Acura's: one a 97 RL and a 2007 TL. I understand that some people may have issues with certain individiuals, but in my case I have never had a problem and have interacted with multiple employees. Acura makes great cars and I have found the this dealership matches their standards More

My husband and I went to Don Carlton Acura as a stop on our car shopping list. We were surprised to see a female sales person. Lisa knew a lot about the RDX that we bought and she even showed us how to u our car shopping list. We were surprised to see a female sales person. Lisa knew a lot about the RDX that we bought and she even showed us how to use all the features on the navigation and she paired our phones to the car. There are so many things to use on the car, I don't know if I will remember them all. But I think I can figure it out since she showed us how to do the basic things. Her manager Chris helped us, too. We liked the way we were treated at the dealership. Lisa was very friendly and Chris was straight forward. We got a pretty good deal and I LOVE my new RDX!! More

I will never again purchase a car from a dealership that runs as many commercials as the Don Carlton cartel. They are obviously making way too much on their cars and service department. Thank goodness for runs as many commercials as the Don Carlton cartel. They are obviously making way too much on their cars and service department. Thank goodness for DVR so that I can skip through their nauseating ads. More

My battery was bad after just 3years and had a 100month warranty I had the original receipt. I removed the battery from the car took it to Don Carlton my local dealer and they said they won't service or ev warranty I had the original receipt. I removed the battery from the car took it to Don Carlton my local dealer and they said they won't service or even check the battery with out the car, so in my dress clothes I carried the battery back to my car, they didn't offer to carry it back. Conclusion: I purchased a new battery from auto zone $112.00 took it home and my car is working like a charm. P.S. I'm a aircraft mechanic! More

Background We purchased a 2010 Toyota Highlander from Background We purchased a 2010 Toyota Highlander from Don Carlton Acura in February 2012. At the time there was about 2,000 miles left on the factor Background We purchased a 2010 Toyota Highlander from Don Carlton Acura in February 2012. At the time there was about 2,000 miles left on the factory warranty, so we got the extended warranty. I was advised that if any warranty work needed to be done to bring it to Acura and there would be no charge, but if I took it straight into Toyota, there would be a $50 deductable. Problem I noticed a squeaking noise when I turned my steering wheel. The other Highlander we traded in had the same problem before and it was determined that it was the power steering rack. So thinking it maybe the same problem, I wanted to take it to Don Carlton Acura. There were also a couple of miscellaneous items that I wanted addressed as well (a loose plug on the door & speedometer). I called Don Carlton Acura to make an appointment to bring it in. I explained to the service man the problems I was having and that it was a Toyota purchased from Don Carlton and I had purchased the extended warranty. I was going on a road trip in a couple of days and wanted it done before I left, but I was not able to get the car in before I left. That was no problem; I just made the appointment for the day after I came back on July 30th. So, I get to the service department at 9:20am on July 30th. There was only one service man (Donnie) at the front desk checking people in and he is running around like a chicken with his head cut-off. He apologized to me several times, but kept on getting side tracked when he finally asked how he could help me. He asks me to bring the car in the service shop, so I do. He then looks at me and says that the car is still under factory warranty and that I should take it directly to Toyota. He tries to get the warranty agreement from the sales person…I never did get it or see it. I already knew that the factory warranty was done and it would be under extended warranty, that’s why I was at Acura and not at Toyota. He explained that Don Carlton Acura sends the car to Toyota to get worked on (which I already knew). He gave me a choice to have them (Acura) take it in or I could take it in myself. I explained I wanted them to take it to Toyota, because if it was covered under warranty, I would not be charged the $50 deductable from Toyota. He reluctantly said ok and took my contact number and said that he would call when they got it back from Toyota. I leave Don Carlton Acura at 9:40am. Now, I didn’t hear from Acura until 3pm that day. Donnie calls and leaves me a message to call him. I do about an hour and a half later. When I get a hold of him he says that the plug on the door was for the light on the door and they just plugged it back together and he had already explained to me the speedometer problem to me (the difference in the GPS vs what’s on the speedometer; so nothing was done for this problem). But…the car needs to be kept overnight because they need to send the car to Toyota in the morning to get the squeaking noise fixed...Now, they have had the car 5 ½ hours and the only thing that gets fixed it a plug for a door light! They have not even taken the car to Toyota!! I agree to have them take the car over to Toyota the next morning. I get a call from Donnie the next morning at 8:40am saying that they are on their way to Toyota now to drop off the car. He tells me there will be “no charge” for plugging in the door light and he will advise Toyota to call me when the car is done and I can pick it up there. I agree. I don’t hear from anyone (Don Carlton or Toyota) for most of the day, so I can Toyota around 2pm to see the progress on the car and they advise me “it’s still being worked on”. I hear back from Cody at Toyota at 3:22pm advising the car is done and the reason for the squeaking noise was the steering column boot needed to be lubricated and the total cost would be $52.52 (billed for the time the mechanic took to find what the problem was). I explained that no one had called to advise me of the cost. Cody said that since it came from Acura he called Donnie and explained the problem. Donnie advised him to go ahead and get it done, so Toyota did (Donnie from Don Carlton Acura denies saying this). I told Cody from Toyota that I thought it would be covered under warranty. He said that he would call Don Carlton back to see about payment. No sooner did I hang up, Donnie from Don Carlton called and said that lubrication of the boot is not covered under warranty and explained that it was a maintenance item (like changing the oil). I’m ok with that, but no one called me and gave me the option to say “yes or no” to the charge. Donnie then advises me that he didn’t want to take the car from me yesterday and should have had me take it into Toyota myself, but was doing it as a “courtesy”. So what if it was a covered warranty and I took it in myself, I would then have to pay for the deductible because I took it in directly to Toyota! So here I am, Don Carlton is saying it’s not on us and Toyota saying we did something we need to get paid for services rendered. Cody from Toyota understands where I’m coming from and talks to his Manager. Jim Norton Toyota knows about customer service and does not charge me. Take it from me…I would rather pay the $50 deductible directly to Jim Norton Toyota any day than to take it to Don Carlton Acura again! Don’t get me wrong…I had a wonderful buying experience, but the service department is less to be desired. Just because of that, I will have to think twice before I buy another car from Don Carlton Acura! I feel that from a customer service standpoint, Don Carlton should be more proactive about the other brands of cars that customers may purchase on Don Carlton’s dealership. Especially, if it involves extended warranty work; which Don Carlton Acura sells to the consumer. It was as if, since it was not an Acura, he could not be bothered. More

I drove from AR to Tulsa on 10/14/11 to purchase a used Honda from this dealership. Pao and I did all the negotiations on the front end, to ensure a seamless transaction upon my arrival. I left a tempora Honda from this dealership. Pao and I did all the negotiations on the front end, to ensure a seamless transaction upon my arrival. I left a temporary check for them to hold until they received the actual check from my lending institution, so I would be able to drive the car home that same day (since they were holding temporary payment). I followed up with Ryan Martin (finance guy)the following Monday and Tuesday to make sure the process was still underway, but received no response from him. The next day I saw that he cashed my check, knowing that I had not yet received the actual funding from the bank (needless to say, it bounced and I incurred a fee). Fast forward to 11/14/11 - 30 days after the sale date - and I still have no title and will now be held accountable for fees incurred by not paying sales tax within 30 days. I called them on 11/14 and was told I'd get a call back the next day. It is now 11/17 and I've still heard nothing. All I am left to do is wait for a response, file a complaint with the State, and use as many social network avenues as I can to warn others. I have purchase many, many vehicles and this is by far the worst customer service I have ever received. I am in disbelief as to how this company stays in business with such sub-par treatment of a customer. More