Post Oak Toyota

On March 28, 2024 I went to the Toyota dealership at Post Oak. I was greeted by Eric Peabody at the door and from that moment on, I was taken care of. Eric explained everything and even when I was unsure abo Oak. I was greeted by Eric Peabody at the door and from that moment on, I was taken care of. Eric explained everything and even when I was unsure about something, he went over it. The process was so smooth that 2 days late on March 20, 2024 I was handed the keys to my brand new 2024 Toyota Corolla. More

Great dealership, have bought my last 2 trucks from Post Oak. Sales person Reno Patrick was spot on, very knowledgeable and communicated with me respectfully. Oak. Sales person Reno Patrick was spot on, very knowledgeable and communicated with me respectfully. More

Worst communication imaginable. I took off work to have Tundra serviced; upon arrival they said they did not have the parts and told me to call service adviser in 10 days to resched I took off work to have Tundra serviced; upon arrival they said they did not have the parts and told me to call service adviser in 10 days to reschedule. Service Adviser never returned my call. They promised a loaner for full day service and when I called again, they said I would need to wait for loaner dept to call me. Never happened. Called the Service Manager for explanation of how things work. I was told they would send and urgent message for a callback. He never called. They do not understand or care about service. Worst experience in more than 40 years dealing with dealerships. More

Weirdest dealership I’ve tried to do business with. I’ve never had a problem with a dealership not wanting to try to sell me a vehicle, but getting them to communicate to get a trade in value, or negot I’ve never had a problem with a dealership not wanting to try to sell me a vehicle, but getting them to communicate to get a trade in value, or negotiate on a prospective purchase is extremely difficult. I’ve tried text, email, and calls to no avail. More

Took my 2023 Highlander in because the tint on the driver and passenger front windows was too dark. Richard did a fantastic job of getting me in an out fast. Super appreciate Richard. Excellent Service and passenger front windows was too dark. Richard did a fantastic job of getting me in an out fast. Super appreciate Richard. Excellent Service Department. More

We recently purchased a 2024 Toyota Corolla at the Post Oak Toyota location. Wisdom, our sales associate, was very knowledgeable and courteous throughout the entire process (in spite of our difficult quest Oak Toyota location. Wisdom, our sales associate, was very knowledgeable and courteous throughout the entire process (in spite of our difficult questions and mundane inquiries). We appreciate his patience and professional demeanor. Would recommend Wisdom and Post Oak Toyota to anyone looking for a new vehicle. In addition, the General Sales Manager, Mr. Gonzales, was nice enough to speak to us after the purchase and took steps to go above and beyond to enhance our experience. Thank you to the Post Oak Toyota family! More

We bought a new Camry Saturday at Post Oak Toyota. Joe Rosario and his team were awesome! Cam was our salesman. He was so friendly and professional. Shane in finance made it all seamless. The deal at Joe Rosario and his team were awesome! Cam was our salesman. He was so friendly and professional. Shane in finance made it all seamless. The deal at the end was exactly what was agreed to in the beginning, to the penny, car was clean and gassed up, perfect, EVERYONE in the building was so friendly and helpful. We got one of the best cars on the road for a great price, and the buying experience was PERFECT, could not have been any better. The place was full of customers, and I can see why. Buy your next Toyota at Post Oak! Thank you! More

Bought a new 2023 Venza with extended warranty and service package. Bobby in finance told me he got me a good deal on ceramic coating, but when I got home and looked at my paperwork was charged for a service package. Bobby in finance told me he got me a good deal on ceramic coating, but when I got home and looked at my paperwork was charged for a clear bra, which was already on the car from factory. Service department called me twice trying to schedule an appointment to have a clear bra put on and I told them it was already on. After multiple calls with no response from the dealership and multiple messages left, I finally called my salesman Patrick, and he told me he spoke with a manager, and I was supposed to get my money refunded. Waited several weeks with no refund. Tried for two months to contact management or someone in finance, left multiple messages and made multiple phone calls with no one returning my call. Finally had to file a complaint with Toyota Financial. Called the dealership again, and finally got to speak with Hamilton, who assured me that within a week, i would have the money credited back to me, and to this date, I’m still waiting. Worst experience I have had at any car dealership and I have bought multiple new vehicles in the past. Would not recommend this dealership to anyone. More

First off I didn’t even want to give this dealership a 1star on the rating scale but it wouldn’t let me give a review without giving a rating This is the worst experience I have ever had at a dealership 1star on the rating scale but it wouldn’t let me give a review without giving a rating This is the worst experience I have ever had at a dealership Started with Chris ( salesman) Ended up with Jamal ( finance office) I can’t warn you enough if you want to find out yourself go for it But I would go to Fowler Toyota or go thru your bank this place is a joke they will tell you things that are impossible and ignore you anyway possible after sale call the actual Toyota Financial Center and they will give you advice on your local Toyota dealerships and give you options on what is best for you They opened my eyes on this dealership ( Post Oak Toyota ) and said that I was not their only customer complaint But they will give you good advice on what is your better dealerships in Oklahoma very helpful More

Horrible experience. I was loyal to Post Oak Toyota until this year (2023). I had such an abysmal time purchasing my 2021 Camry, I will never buy from them again nor reco I was loyal to Post Oak Toyota until this year (2023). I had such an abysmal time purchasing my 2021 Camry, I will never buy from them again nor recommend Post Oak to anyone. I paid the full asking price ($19,600) for the vehicle and was asked to return about 3 days later to pick it up after a detailing and window tinting. When I arrived, the car's battery was dead. They had to jump it. Then, they tried to fill the tank with gas, but it would not accept more than 30-seconds of gasoline at a time. After spending 15 minutes trying to get a quarter of a tank into the car, they sent me on my way and said to bring it back if the same thing happened at a different pump in the future. So I left, but a few days later, I realized they let me leave the lot without attaching a paper tag to the car, which is illegal. The gas tank continued to malfunction and the battery seemed close to dead. So, I called them back, as requested, but they abandoned me at that point. I was shuffled between multiple sales team members for weeks until a gentleman in the service department finally took pity on me and helped. They replaced the gas tank and battery but offered me nothing for the time I lost and stress caused by their sloppy business process. It's clear they ran no inspection on this car prior to selling it to me, even though they promise a multi-point Quality Assurance Inspection. Do not trust this dealership or the sales team. More