If there was a way to give no stars to this dealership, I would. We reached out to this dealership that is just under 5 hrs away to try to help us find a new Sienna with an Access Seat for our special needs wheelchair bound daughter. These vans are difficult to find in our area. They had found two in our area they would have to ship in also, but those dealerships were wanting to charge a higher interest rate, only give us wholesale for our 2017 van, and they didn’t have the options on then we wanted. At first John, our salesperson at Post Oak, was very nice. He was able to find one at another dealership within a day. All of the numbers were agreed upon, so we filled out the credit app online. They seemed to be offering a really good deal to get my business (too good really). I was willing to make the longer drive. Then they asked for a deposit to secure the van from another dealership on a Monday. They claimed the other dealer agreed upon the trade. After I gave them my money for the deposit, they told me they should be able to get the van in by the following Thursday/Friday. After nobody communicated by Friday, I reached out to John via email to ask if my van came in. No response until Sunday from a different salesperson. Told me supposedly the other dealership sold the van out from under them. Why they didn’t call me before that day??? He then said he would be my communication until John came back from being sick. He told me they would refund me my money if they couldn’t find another van. They probably wouldn’t hear anything until Monday. I reached out again Monday, but no response. Called Tuesday and Wednesday to talk with manager to find out what was going on. Was told by receptionist he was there both days. We’ve now had no alternative but to report it as fraud to our bank. We also reached out today to the Attorney General in Oklahoma as well as the Better Business Bureau. It’s sad that these folks are being dishonest. I hope everyone reads this and is cautious about giving these folks money upfront before the vehicle is on the lot.