If I could give Post Oak zero stars I would. This whole experience has been a nightmare. We found a vehicle there June 28th. I submitted for pre-approval for the loan on their website. I received a text message from Katelyn following up. She would not answer my questions directly and just kept trying to schedule me an appointment for Monday morning. Should have been my first clue that something was wrong. I have a 2 hour drive one way and was not interested in driving down without knowing I had been pre-approved. My husband took off 1/2 a day and we drove down there for our 3pm appt. That is when we had the misfortune of meeting Eddie. After the haggling game with him while he insulted us we found that we could not get the vehicle we wanted. It took his supervisor and then Mike, the sales manager to make something happen. We found a vehicle that met what our requirements were. So now we go to finance. We had to wait over an hour to talk to someone in financing. Once we did, we got Marcus. Marcus is the ONLY saving grace at Post Oak by the way. He was very transparent with us on what everything was and made us feel relaxed. We signed the paperwork and drove home in our new car. However, that was not the end of the story. July 5th I get a call from the finance company wanting to know about how the vehicle is being used. I tell them my husband is driving it. We go on and finish up the call. July 6th I get a call from the dealership wanting more payment stubs then what I had already gave them. July 11th Eddie calls me. He tells me that because I told the finance company my husband is going to drive the car they will not approve it. I told him I didn't understand and his response was "why did you tell them that, they didn't need to know" because this is my fault?!? I hung up on him and then called Mike back to let him know about this conversation. He tells me he is going to look into it and call me Monday. Monday comes and goes and I hear anything. So Tuesday I call my Credit Union to run the loan. They are able to approve it and tell me what they need. I call the dealership again and get someone who claims to be an Asst Manager because Mike is in a meeting. I tell him the whole story. This guy tells me he is going to pull my file and look at it then call me back from his desk in just a few minutes. An hour later, nothing. So I call again. I get Mike on the phone. I tell him about the bank giving me the loan and ask to have the information sent to them. He says he is going to work on finding out what needs to be done and will call me back. By Wed the 15th, I have made more calls to this dealership then my mother. I check with my bank, they have heard nothing. I call the dealership, Mike is off today. They will have someone call me. I wait an hour and call back. I ask for Shaun (the GM) and I am told he is in a meeting. I explain to the receptionist AGAIN what is going on and get told that she will have financing call me. I told her she had an hour and then I calling back. Marcus calls within 10 mins and starts working on it at 11 am. After that, my credit union had an email saying that the dealership needed a pre-approval letter (even though I told them the bank wants a purchase order) and the credit union said they do not do that, what are they looking for so that they can send it over and have heard nothing back. It is now 5:10, the receptionist at PO is not answering the phone. If you call and choose sales they just put you back into the endless queue or to voicemail for the receptionist. We have had this vehicle for two weeks now, paying insurance on it, adding things to it to make it our own and we can't even get them interested in actually getting money for it. I called back (the receptionist finally answered) and asked for Shaun again and was once again transferred to voicemail but for Jerry Wright instead of Shaun. Called AGAIN receptionist took a message. Today is Mon the 20th and I still haven't heard from Shaun. The paperwork still hasn't been signed. The only thing that has been completed the way it should be and done is what was done by my credit union.