I had never had a good experience with a car dealership in the past, and approached Potemkin with some trepidation. Further, I had recently visited a local dealership, and it was discouraging. I was shown cars that were dirty, and the salesperson did not seem particularly well-informed. On the other hand, I had read so many good reviews about Potamkin that I did come in with some optimism. I was met at the door by Jack, the GM, and worked with Brien to select a car. Brien is a real expert and a pleasure to work with. It meant a lot to me that he had experience with and knowledge of a wide range of vehicles. I didn't feel pressured, but I did feel supported. I learned a lot from him along the way. I arrived at Potemkin around 11 AM and I drove away in my 2017 Mitsubishi Outlander a few hours later. I feel I got a fair price, and I am satisfied. Jack stopped by a few times to make sure things were going well. In this world where no one seems to give a sh** about the services they provide, I got the sense Potemkin is a well-run organization that provides the highest-quality services, and they have earned by respect and my loyalty.