Poughkeepsie Nissan

Brought my Armada in to Poughkeepsie Nissan because the air leveler system was not working properly. The issue was "fixed". I contacted Nissan Customer Service for assitance as this is not a part of the air leveler system was not working properly. The issue was "fixed". I contacted Nissan Customer Service for assitance as this is not a part of the truck that should fail after 40,000 miles. After being extremely passive-aggressive, Customer Service called to say they would be assisting with the repair costs. They then called back to say would not be assisting with repair costs. Talk about passive-aggressive. Fast forward 4 months and the air leveler system is no longer working in exactly the same way it wasn't working previously. I brought the truck in....again. After being there for a week, I was told that there was a connection problem causing the issue. Of course this was completely unrelated to the first repair. However, now in addition to this connection problem there was a hole in the air lines, which they failed to replace the first time. First repair $1000+. Second repair $350. When I asked Danny the Service Manager if they would now stand behind this repair he said, "You should not have any future problems, but if you do come see me and I will try and work something out." I said, "What does that mean? I have now paid to have the whole thing replaced?". Danny replied, "It's a nice day, go get your car washed. Here's a coupon." He then tossed the coupon at me and pretended I no longer existed and would literally not respond to any future questions. Anyone who buys a Nissan product is crazy. More

Originally worked up a monthly payment of less than 300.00 on a used vehicle. Within four days of getting the run around, him not returning calls and general poor follow-up, the payment had skyrocketed 300.00 on a used vehicle. Within four days of getting the run around, him not returning calls and general poor follow-up, the payment had skyrocketed to over 410.00...This guy will work you like a rented mule if he thinks you want the car bad enough. After we requested our deposit back he went "ghetto" on us. Rude, nasty and trashy.....Stay Clear...There are plenty of places in the area to spend your hard earned money.... More

Took 2009 Nissan Maxima in for oil change and update of navigation system. Arrived at 8:30am. Was there until 3:30pm if you can believe that! Total incompetents!!! no one knew how to install update and k navigation system. Arrived at 8:30am. Was there until 3:30pm if you can believe that! Total incompetents!!! no one knew how to install update and kept giving me a stroke job the whole time! You would think that they would at least throw in the oil change for nothing considering that I was there the entire day! NO! This is the absolute worst service center I have ever been to and I will never bring my vehicle here again! And I will tell everyone I know to never even think about buying a car here! I am definitely writing a letter to Nissan Headquarters! More

The service department is exceptional, and in particular, the lead service advisor Janice McPartland. The excellent service started with my first Nissan in 1990 and I was so pleased with the quality of the s the lead service advisor Janice McPartland. The excellent service started with my first Nissan in 1990 and I was so pleased with the quality of the service and quality of the people that I have purchased two additional Nissans since then. In fact, I did not even go to any other dealer when I was purchasing two new cars. It is a pleasure, and also comforting, to deal with people that you trust, and with people that truly treat you as a customer; friendly, respectful, and extremely helpful. Note: I am retired after a 30 year career in Marketing with IBM, and I am very conscious of customer relationships. More

Nick and Chris ! MERRY CHRISTMAS! Dear Chris and Nick: Nick and Chris ! MERRY CHRISTMAS! Dear Chris and Nick: Thank you for doing a terrific job for finding a 2010 Altima Hybrid for my wife. She absolu Nick and Chris ! MERRY CHRISTMAS! Dear Chris and Nick: Thank you for doing a terrific job for finding a 2010 Altima Hybrid for my wife. She absolutely likes the vehicle. Chris and Nick went above and beyond the call of duty to find us the right car. NICK: Thank you for a follow up call the next day. We absolutely like the vehicle and the "take the car back" was a joke !! :) Happy New Year ! Jennice at service- thank you. Chris: Thank you for doing a good job. Paul: thanks for excellent service and finance. Happy New Year and Thank you very much to all of you! Roman. More

Poughkeepsie Nissan always goes out of their way to help the customer, excellent service and sales help, We have been buying our cars there since 1993 and I would only own Nissans and from Poughkeepsie Niss the customer, excellent service and sales help, We have been buying our cars there since 1993 and I would only own Nissans and from Poughkeepsie Nissan. The team of men and women there are always trying to help and make you feel welcome. Service is excellent with the mgr Jimmy and the service people like Charlie And Janice. Fran the manager of Poughkeepsie Nissan is EXCEPTIONAL.... The salesman and women of Nissan are also great.I would only recommend Poughkeepsie Nissan to buy your new car besides the fact that Nissan makes great running and looking cars.... More

Its a pleasure doing business with Poughkeepsie Nissan, all the employees there are knowledgeable and sincere, they go the extra mile to accomadate their customers. There service department is excellent in all the employees there are knowledgeable and sincere, they go the extra mile to accomadate their customers. There service department is excellent in taking car of all our needs with my new Nissan. They are friendly and a pleasure to do business with. I just wish that all other people I do busniness with are even as close to Puoghkeepsie Nissan in Customer Satisfaction. Especially in these hard times. More

The service department, and Danny Tubbs in particular, are first-class. Professional, knowledgeable, courteous, and friendly are just a few words that describe Danny and the service team at Poughkeepsie N are first-class. Professional, knowledgeable, courteous, and friendly are just a few words that describe Danny and the service team at Poughkeepsie Nissan. They always go the extra mile when I bring my car in, no matter what service is required. I'm kept informed on what needs to be done, cost, and how much time it will take to fix the vehicle. I'm never disappointed when I leave "the shop." And no matter how many times I call or questions I have, I'm always treated with the utmost respect. Over the years I have owned 16 cars (the last 6 of which I purchased at Poughkeepsie Nissan) and dealt with numerous sales/service personnel. I can say without reservation that Poughkeepsie Nissan tops my list. With their knowledgeable and friendly sales and service staff, why would I go anywhere else? More