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Power Ford
Albuquerque, NM
2,182 Reviews
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Showing 2,182 reviews
October 05, 2014
bad experience Worst experience ever replaced windshield ended up scratching paint and nobody wanted to help at the end fermin didnt even answer my calls wont recomm Worst experience ever replaced windshield ended up scratching paint and nobody wanted to help at the end fermin didnt even answer my calls wont recommend More
by alejandra.talamantes.5
Employees Worked With
fermin
September 16, 2014
Always Available, dependable and attentive I have purchased vehicles from other dealerships where once you buy they never return your calls or emails unless you tell them you are ready to purch I have purchased vehicles from other dealerships where once you buy they never return your calls or emails unless you tell them you are ready to purchase. At Power Ford, I can always depend on a phone call, email and follow through with every question I have. This is the main reason why I keep coming back to Power Ford, from personal experience, no other dealership treats you as special as they do. More
by smh9216
Employees Worked With
Ralph Armstrong
September 08, 2014
Power Ford - Albuquerque, NM - Ralph Armstrong I have given ratings of great because when I drove onto the lot I was immediately greeted and was asked questions and provided answers to my questions I have given ratings of great because when I drove onto the lot I was immediately greeted and was asked questions and provided answers to my questions to give me the information needed to make decisions. I didn't have any experience with hybrid vehicles and time was taken to explain everything. Initially, there didn't seem to be any new cars on the lot that fit what I was looking for, but Ralph still offered and suggested I take a used car for a drive to get the feel for how it operates. I thought that was a great suggestion, and I even considered at that point purchasing a used vehicle. On my way off the lot, I was told there was another car on the lot and so we looked at it and discussed price. Every effort was made by the staff to get the price and trade-in down to a number that I was comfortable with, and they were able to sell me the car that day! More
by chairmen85
Employees Worked With
Ralph Armstrong
September 02, 2014
Somewhat impressed The engine wasn't cleaned when I picked it up. I stated that to some woman that texted me asking how was everything and I don't think she cared. I was The engine wasn't cleaned when I picked it up. I stated that to some woman that texted me asking how was everything and I don't think she cared. I was told that the oil would be changed before we picked it up and I don't think it was. More
by Philserna8670
Employees Worked With
Mike
August 31, 2014
WORST EXPERIENCE EVER!! Two quotes customers hate to hear from salesmen: When dealing with price he says,"We gotta play the game!" And "We aren't making ANY money on this de Two quotes customers hate to hear from salesmen: When dealing with price he says,"We gotta play the game!" And "We aren't making ANY money on this deal!" You would expect outstanding customer service when purchasing a $40K+ vehicle or ANY purchase price for that matter. Not here. They want to fight for every last dollar and not appreciate you as a customer!!! Was not intending to buy a car but when I showed up at one of the tent sale events on the fair grounds, I just fell in LOVE with a truck I saw there. Power ford was the company who was selling the truck. First off we ALL know dealing with salesmen is a pain in the rear, but to add to it I had my kids with me. Of course they tried to steer me away from dealing with my own Credit Union because they tried low balling me for a trade in and plus a HIGH down payment just to make their money! I understand they have to feed their families and make money too but I'm not an idiot! Well when we returned after talking to our credit union, and were approved, the finance manager or assistant manager was very rude and unhappy! Wouldn't budge (of course) and almost lost a sale on a truck until we actually spoke to a SALES manager who worked with us (kinda)! But you would think if someone buys $40+ thousand dollars on a vehicle they could at the least throw in a car wash and fill up, but no! And then to begin with, the cover over the bed was leaking and the sliding rear window wasn't opening. You would think they would fix this BEFORE they would try and sell it! Especially after how much someone pays for the truck!! So we took it BACK in (who really loves going back and forth?) to fix both issues and first the window opens but now makes this HORRIBLE screeching noise (What they don't check their work before sending it home?) and second, the cover on the bed WOULDNT open and noticed a new scratch on the truck which they acknowledged.then we relieved a follow up call from the lady in customer service relations to check up on the service. She then attempted to make it seem like it was our fault the window wasn't checked and when we took it back a second time no one wanted to deal with us and they didn't even fix the window just the cover over the bed!!! Not happy with sales or service so we sent my step daughter to Rich Ford to buy her NEW car and she got a free wash and fill up (the car was worth less than half our truck was)!' We get 2 free future oil changes with power ford...They can KEEP THEM!!! I don't want any more scratches on my truck. More
by bvan72
Employees Worked With
Chris Delong
August 15, 2014
Great Experience for me Kent is awesome. If you need someone to help you through buying a car quickly and without a bunch of hassle then Kent Shaw at Power Ford is your guy. Kent is awesome. If you need someone to help you through buying a car quickly and without a bunch of hassle then Kent Shaw at Power Ford is your guy. He took care of everything even things that I didn't think about and what other salesmen might have just passed over as "too hard". He's a great guy and will get you exactly what you need. More
by CG57SUPPO
Employees Worked With
Kent Shaw, Darin Wade
August 08, 2014
Rockstar treatment Sincerely felt like we were extremely valuable and important with the Rockstar treatment Chris gave us. He got us a deal we never thought possible and Sincerely felt like we were extremely valuable and important with the Rockstar treatment Chris gave us. He got us a deal we never thought possible and now we are driving a dream car that we still feel like we should return to the Car Rental place. Thats how awesome this feels, like it cant really be ours. But it is and now we ride in style in an affordable dream. Chris worked for over 2 weeks on bringing the deal down to our level and not once did he pressure or push for us to do something we didnt think possible. I highly recommend our friends n family to Power Ford, but even better, send em to Chris. Thank you to the whole team that made it happen, but we are some Happy car owners now. More
by kskk911
Employees Worked With
Chris DeLong
June 27, 2014
Toby montoya Great experience, wish all my car buying experiences were like this. I would recommend again and again. Every thing that wad asked for was given Great experience, wish all my car buying experiences were like this. I would recommend again and again. Every thing that wad asked for was given More
by monty11bravo
Employees Worked With
ralph
June 21, 2014
Buying a car. We went on the website to look at Explorers and found the one we wanted. We were called back immediately to schedule a test drive with someone that co We went on the website to look at Explorers and found the one we wanted. We were called back immediately to schedule a test drive with someone that could answer all our questions. Manuel was that salesperson. He was very knowledgeable about the Explorer and we bought the Explorer that night. The process was easy and took less time than I expected. Manuel was not pushy and just answered our questions. I would definitely buy another vehicle from Power. We had looked at an Explorer at Brad Francis but the salesperson knew nothing about the vehicle and couldn't answer any of our questions. More
by connieburns
Employees Worked With
Manuel Beltran
June 18, 2014
Wonderful and helpful. Husband and I are first time buyers, Manny was kind and patient when we had inane questions. Very friendly, not the least bit overzealous, gave us tim Husband and I are first time buyers, Manny was kind and patient when we had inane questions. Very friendly, not the least bit overzealous, gave us time to consider and never made us feel stupid for the questions we asked. Manny Beltrain is your man! More
by Butters123
Employees Worked With
Manuel Beltrain
