Power Ford

Great first experience! Fast service and Staff were very helpful! I'll be back for next oil change! Fast service and Staff were very helpful! I'll be back for next oil change! More

All the staff here are great! Very communicative and helpful throughout the visit. This is the only dealership I will use because they are so friendly and efficient. Very communicative and helpful throughout the visit. This is the only dealership I will use because they are so friendly and efficient. More

Josh was very responsive and worked with my timeline to get my Bronco back after oil change and tire rotation. get my Bronco back after oil change and tire rotation. More

Always Great. I love the smiles and professionalism that I never experienced at a competition dealer. Wyatt or the young man who is assisted me did very well. He w I love the smiles and professionalism that I never experienced at a competition dealer. Wyatt or the young man who is assisted me did very well. He will continue to grow and gain confidence everyday. Take care of him. Also recommend that Mach-E users bring in an actual key for service. Left my phone in the car so they could move it. More

Great people. Rhea was my service concierge and was fast, efficient and kind.!in and out in just a couple hours. Rhea was my service concierge and was fast, efficient and kind.!in and out in just a couple hours. More

Such a great experience at power ford, all the employees are so pleasant and personable. I just bought my ford explorer and Chris helped me out, he was so great, very attentive and helpful! I will most defi are so pleasant and personable. I just bought my ford explorer and Chris helped me out, he was so great, very attentive and helpful! I will most definitely recommend power ford to everyone I know! Thank you again for such a great experience! You have my business from now on! More

Best dealership in New Mexico. They are prompt, efficient, and take their work seriously. I love working with them. They are prompt, efficient, and take their work seriously. I love working with them. More

My truck had a recall done. The service center was able to schedule me for the next day and they came and picked up my truck did the service and returned my truck the same day. The service center was able to schedule me for the next day and they came and picked up my truck did the service and returned my truck the same day. The service I received from them was excellent. I will be back for my future service needs at Power Ford Albuquerque NM. More

I rarely leave negative reviews, but after three visits to Power Ford, I feel other customers should know about my experience. My 2018 Ford Edge developed an intermittent loss of power after the engine to Power Ford, I feel other customers should know about my experience. My 2018 Ford Edge developed an intermittent loss of power after the engine was replaced due to coolant intrusion. I provided videos and explained exactly how to reproduce the problem. 1st visit: I was told they could not duplicate the issue. The very next day, driving under the same highway conditions I had described, I reproduced the problem myself. 2nd visit: They replaced the wastegate control solenoid, saying it was the cause. The next day, the loss of power returned under the same conditions, and the Check Engine Light came on with code P1016. 3rd visit: I called to bring the vehicle back and was told they were busy and probably wouldn't be able to look at it until the following Monday, which I understood. I left the vehicle with them Monday, and by Friday I was told they were still performing diagnostics. However, my vehicle has a tracking device, and it showed that the vehicle never left the parking lot the entire week. When I stopped by on Saturday, another service advisor confirmed there were no technician notes and that the vehicle had not been diagnosed. By this point, this was my third visit for the same issue, and I had been without a reliable vehicle for about a month. I also had an open case with Ford Motor Company requesting assistance, yet there still seemed to be little urgency. I eventually picked up my vehicle and took it to Chalmers Ford in Rio Rancho. The difference was significant. Within one day, they had diagnosed the problem, and the vehicle was repaired and returned to me that same week. Their technician documented code P1016 and found a tear in the wastegate vacuum harness at the vacuum pump quick connector, allowing outside air to leak into the system. They repaired the vacuum leak. I have now driven the vehicle under the same highway and uphill conditions that repeatedly caused the loss of power, and it performed normally. The problem appears to have finally been resolved. What makes this especially frustrating is that the loss-of-power issue began after Power Ford replaced the engine, during which the turbocharger and related components were removed and reinstalled. I cannot say definitively how the vacuum harness became damaged, but given the timing and location of the problem, I believe it should have at least been thoroughly investigated as potentially related to the engine replacement. Instead, after three visits, Power Ford never identified it, and I ultimately had to pay Chalmers Ford for the diagnostic and repair of a problem that I believe should have been addressed under the warranty for the previous engine work. After I initially posted about my experience, Power Ford contacted me and asked for an opportunity to make things right. In good faith, I removed my original review and spoke with them. I was told they would get back to me by Tuesday afternoon regarding a resolution. I gave them that opportunity, but unfortunately, I am still waiting for that follow-up. I understand that intermittent problems can be difficult to diagnose. What is difficult to accept is that Chalmers Ford diagnosed the actual problem within one day and completed the repair that same week, after three unsuccessful visits to Power Ford. Customers deserve accurate diagnoses, honest communication, reasonable follow-through, and a sense of urgency when a vehicle has repeatedly been returned for the same unresolved safety-related issue. Unfortunately, that was not my experience with Power Ford. More

Excellent customer service! The team kept me updated and even when an issue occurred it was fixed and handle right away. Thank you Power Ford for taking care of our truck and ou The team kept me updated and even when an issue occurred it was fixed and handle right away. Thank you Power Ford for taking care of our truck and our concerns! More