Power Ford

Friendly and helpful. Several options available which is a plus for any car dealership. They hand the vehicle model with all of the options that I wanted. a plus for any car dealership. They hand the vehicle model with all of the options that I wanted. More

Kwame is very knowledgeable on all the different Ford models I inquired about. The service department delivers the best service and quality of service in the Albuquerque area! models I inquired about. The service department delivers the best service and quality of service in the Albuquerque area! More

I just want to say thank you to Marshall and all the folks at Power Ford. I love my new Escape. Every little nit picky thing I had Marshall took care of. Thanks again for an awesome ride and experience. folks at Power Ford. I love my new Escape. Every little nit picky thing I had Marshall took care of. Thanks again for an awesome ride and experience. I will recommend you to anyone I know looking for a vehicle. More

I had gone to a different dealership before going to Power Ford. The other dealership was not treating me fairly so I decided to contact Power Ford. I got a call back and e-mail from them right away. Th Power Ford. The other dealership was not treating me fairly so I decided to contact Power Ford. I got a call back and e-mail from them right away. They guarenteed they could help me out. So, I went to their store and they were excellent. I met with Chris and he showed me the Escapes that had what I wanted. And I actually got more functions on the one at Power Ford than the other dealer for the same price. Chris was great to work with and Jason in financing was amazing also. I will be sending all of my friends to them even if they are not in the market for a Ford. More

Great service. After a some initial issues with our vehicle, the management took very good care of us and resolved them. We definitely would recommend them. Thanks Power Ford! vehicle, the management took very good care of us and resolved them. We definitely would recommend them. Thanks Power Ford! More

I bought a 2010 Ford Flex and its awesome. Thank you for being so helpful and having great customer service. It's a nice change of pace compared to some of the other dealerships I had looked at it. I was in being so helpful and having great customer service. It's a nice change of pace compared to some of the other dealerships I had looked at it. I was in and out within 24 hours which seems unheard of. For being a new dealership, it seems like you guys already have your act together. It is greatly appreciated. More

Horrible, horrible. 2004 Ford Escape needed transmission rebuild or new tranny for a thousand bucks more than a rebuild. My car was there for a WHOLE MONTH. Worst part was the stalling, pathetic excuses I g rebuild or new tranny for a thousand bucks more than a rebuild. My car was there for a WHOLE MONTH. Worst part was the stalling, pathetic excuses I got. Excuses: We only have one guy that does transmissions and we just got slammed. He called in sick today. He's almost got it back together, just one more day. It's back together, but it still isn't shifting right. We need to make it right. (Ya think?)We think we found the problem but we need to order a part from Denver. We really want to keep it overnight and try a cold start in the morning. Repeat several of above excuses. I overheard two service writers talking about how the poor guy trying to do transmissions was new to trannies and that he was sure trying hard. That explained a lot! I finally left a voicemail to the service guy I was dealing with stating that I had no confidence in this dealership's ability to fix my car and that I wanted to take it elsewhere. Then they offered to put in a new tranny instead of flailing around with my "rebuild". One more day! Two days later I left a voicemail stating that my car was leaving this dealership at 4pm either by tow truck or fixed. One month to the day I got it back. Wow. Way too many sorry excuses and inabilty of a Ford dealer to fix a Ford car. I am never,ever,ever going back. More

Awful experience. I knew the price. It was a plain car and its the internet age, right? I tried to be as polite and businesslike as possible, as I had no trade and it would be a straightforward transacti and its the internet age, right? I tried to be as polite and businesslike as possible, as I had no trade and it would be a straightforward transaction, probably not at a rock bottom price. I knew it was a high pressure dealership, so I expected them to take a run at me. I just figured they would back off pretty fast and close the deal. No such luck. They threw one sleazy sales tactic after another at me until I stormed off the lot after three hours. I actually gave them a "good" rating for customer service and friendliness. That's only because they let me drive the car and they were nice enough until I tried to actually close the deal. They ended up letting me have the stupid dealer add-ons for no extra cost, so I guess that counts as customer service. They made a big show of giving me a full tank of gas at the end, like that is supposed to make up for being treated like garbage for half the day. The dealers within a region all share the same inventory. Next time, let Bob Turner pay for the inventory, give you a test ride, and then buy the car from a higher rated dealer. More